I paid for second day air and it was delivered on the 3rd day. There computer entry showed they dropped my package at my front door @4:40pm and we were there waiting for it.
It never showed and the truck never came by. Yet, the supervisor (Karen) stated it was delivered at that time. I told her how do you know it was delivered the time indicated. She said the package was scanned and it was there.
I told her you can't say that because you were not there. I was and it did not show up until Saturday. She stated they don't deliver on Saturday. In any case, they will believe what the computer say not you.
Forget getting your money back for 2nd day air. They always put my package out in front where passer-byer can just pick it up and leave.
No common sense I say. UPS Sucks big time.