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1.0
Details
I created a UPS label from my UPS account, dropped my package into UPS drop box and it is lost. I called couple of times and issued a claim to UPS. They asked detail information in the package and also asked me to provide them the invoice of the items in the package....
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Review
#544502 Review #544502 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$48
Preferred solution
Full refund

Iphone 6 Review

I was inside my house waiting for UPS for my iphone 6, driver pull in front on my house and he didn't stop at all, I call the costumer service department for UPS today 10-09-2014 and they told me that my package it's lost..... Somebody took my *** iphone from UPS truck? WTF..... Becarful with this UPS truck driver, they are a *** joke.
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#544454 Review #544454 is a subjective opinion of poster.

UPS in Rockville, Maryland - Poor Service

Package arrived, no one home. Left ticket on door. Customer Service Representative was called and assured me the package would be redelivered the next day between 2 and 5. I took off work only to have another ticket on door. They had been there at 9 am.Called customer service, they did not care.Said they would redeliver the next day. So another day I have to ***.Rude people and.terrible service.Then they told me if I wanted it delivered to one of the local UPS stores it would be $ 10.00. Never again...... So two days off from work and rude representatives. I will avoi UPS at all cost.
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Review
#544442 Review #544442 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - Timely delivery

1.0
Details
My package was picked up by UPS at 11:39 am on 10/7/14 for an overnight delivery. It is now 1:41 pm on 10/9/14 and no package has been delivered. I have been checking the delivery status since 10/8 in the morning since the package did not arrive by 10:30am the scheduled time. On line package tracking is worthless so I called and was promised the package would arrive on 10/8 by 3:00pm it did not show. I called and was promised by 7:00pm it did not show. I called 10/9 early and was promised it would be delivered by 10:30am it did not show. I called and was promised it would be delivered by 1:00pm and it has not shown yet. I guess when ship a package overnight with UPS you have to designate which night.
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Review
#544438 Review #544438 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Full refund

UPS in Commerce City, Colorado - Returned to sender & lost at customer center

1.5
Details
Twice went to pick up packages at customer center; did not find all packages; returned other one to sender with no notifications this was being done; and after I had actually been there to pick it up! Driver leaves info notice; I call to have held for pickup; go to pick up and they say it's not there; actually it's on truck for delivery; I have their own record of being held on the tracking website. The Commerce City location used to be good. Now I request Fedex whenever possible. They reliably deliver to a Fedex store upon my computer generated request without fail and without paying $40/yr. Extremely frustrating. I have to drive 40mi round trip for these errors, too.
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Review
#544415 Review #544415 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ups Delivery Service Review

I was in .. The driver didn't even attempt to ring the door bell .. I have waited all day for this parcel and now I am going to have to go through this all over again I even left him a note to say ring the bell several times This service is disgusting
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Review
#544397 Review #544397 is a subjective opinion of poster.

OH UPS, No patience, irresponsible and inefficiency at local!

2.4
Details
As a service industry, how can a company with such bad service attitude? First, Came to my appartment, never try best to find my name on the list in front of the lobby door, just left without anynotice, i might not be know i have a package arrived if i didn't track online. Second, aften then, i contacted the online chat, someone just replyed me with the attitude just like all fault is mine, without any patient. I told them if they cannot resent me today, i can pick up by myself as this is a hurry package for me. They only answered me "No", oh,come on, why other express can pick up on the same day? If it is so, couldn't you be nice to chat with me? Last, when i called the location, the staff just hanged up my call impolitely. I WILL NEVER AND EVER USE UPS AGAIN!
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Review
#544069 Review #544069 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
PLEASE ENHANCE STAFFS' QUALITY, Different positions have different responsibilities

UPS - Didn't knock, sent package back to sender

1.0
Details
Absolute worst service ever. I waited fro my package, on last attempt. I sat by my door, heard no knock whatsoever. By 9pm, realizing my package hadn't arrived, I called UPS. The first customer service agent, Sydney, told me it was in route back to the sender and it was my fault for choosing this company, when asking for a manager she hung up on me. The second agent I talked to told me a manager would call me tomorrow. The manager herself said there was nothing she could do, that the UPS man did knock (insinuating that I was a liar)and that I would have to repay for the package to go out. We will be using Fed Ex from now on.
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Review
#543864 Review #543864 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

UPS in Waterloo, Ontario - $400 dollar tablet handed to random person without checking

So the buzzer's going off in my apartment and I know it's probably the UPS guy delivering my $400 tablet. I try to listen in and respond but I don't hear anything, so I decide to go downstairs instead. Just as I head out the door, I see the UPS guy getting out of the elevator and hand the package to a random person waiting for the elevator. I am a female, and the package clearly says my obviously female name, and he just shoves it to a random person who is clearly male without bothering to check for identification. Luckily, I was there to actually witness the scene, and the confused stranger willingly gave me the package— but my god, can you imagine if I weren't home? He'd just give it to the first person he sees.
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Review
#543797 Review #543797 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Oh UPS

1.0
Details
Thanks for returning my package to my sender after 2 attempts (with very poorly provided notice). Maybe you guys should work on getting things together because when I call customer service to reach the automated tracking system, you say a third attempt will be made the next day, yet you go on to post on your website that you've already made three and it is on their way back to the sender. And your customer service "agents" have no customer service skills at all because all they say is "it's out of our hands. there's nothing we can do". Well, if you f'ed up doing your job, I think you should take full responsibility of your actions. And learn to apologize before a customer says "I'm going to file a complaint". It makes yourselves look a tad bit better, not that it would make a difference. In case I missed my point, YOU GUYS ARE THE WORST.
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#543761 Review #543761 is a subjective opinion of poster.
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