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UPS in Toronto, Ontario - NO CUSTOMER SERVICE

1.2
Details
What a terrible company, even with an account, UPS has multiple divisions and you are bounced around to multiple people (when they don't hang up on you "accidentally") and it is a miracle to get any problems solved. NEVER USE UPS. UPS jacks up your charges and it's up to you to fight them almost every single time and almost never win due to some "change in policy". This company is CORRUPT, STAY AWAY. Our company has also signed up at UPS to be our USA/CANADA broker and again even with pre-prepared and emailed paperwork prior to the shipment arriving at the boarder it was still messed up as no divisions communicate with each other.
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Review
#554752 Review #554752 is a subjective opinion of poster.

UPS in Waterford, Connecticut - Guy doesn't know English for tracking number

3.4
Details
I went to UPS Store for pick up my package because where I ordered they made a mistake on my Address, so probably was there in the store and I was talking to the guy and I give them the tracking's number and he misunderstood the Tracking and he was telling me is not moving, before that I checked in my home where was that package the guy didn't understand what I was saying make me go home Twice and Call UPS so unacceptable for Customer Service and slack of communication. They need to do a better job for keep up
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Review
#554515 Review #554515 is a subjective opinion of poster.
Cons
  • Slack of communication
Reason of review
Poor customer service
Loss
$35
Preferred solution
Let the company propose a solution

Ups THE UK'S BEST UNDELIVERY SERVICE

ARE YOU LISTENING MAJOR HIGH STREET STORES AND BRITISH COMPANIES...i will never buy goods from you if UPS are the delivery company of your choice, the lazy lying bastards forge tracking signatures when they dont want to deliver, i had an attempted delivery yesterday at 19.02 which according to the tracking site was signed by'KING'. then the tracking site changed it to 19.36, signed for by 'BECK'.....THE PARCEL WAS FOUND AT 9PM DUMPED OUTSIDE THE FRONT GATE.......PEOPLE WERE WAITING IN FOR THE PARCEL WHICH WAS NOT HANDED OVER OR SIGNED FOR.. PLEASE UPS sack your idle good for nothing delivery *** and do your job properly as you have been paid good money for this.........my next email is watchdog.
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#554417 Review #554417 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Nelson, British Columbia - Lack of customer service

customer service is so rude, they make it a challenge to get your parcel. Canada Post changed an address 5 years ago and ups will not release the parcel do to an apt number change. Rude customer service reps the are like robuts telling you they can not help. Send the parcel back then put the correct address on it and pay for shipping again. it is the same building just 5 doors down in the same apt building 1 hr on the phone and NO results. It would be nice if the person on the phone would let me finish talking before they talk over me.
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#553978 Review #553978 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

UPS in Melbourne, Victoria - Appalling service!! Always another excuse for lack of delivery

1.0
Details
I have just had a small parcel sent from a small town in the UK to Australia. It took 5 days to cross the world from their dispatch in England via three different stops in the USA to get to UPS in Botany, (Sydney, Australia) and 5 days later is hasn't made it across Sydney! Every day it is scheduled for tomorrow's run. The automatons who answer the phone are obviously reading a set piece about being very busy, because every time I get exactly the same reply but never an answer when the goods will actually arrive, and they just keep on repeating themselves. I suspect from the accent that thye are in the Philippines or somewhere else in Asia. Rather use Fedex every time.
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Review
#553854 Review #553854 is a subjective opinion of poster.
Cons
  • Their service or attitude
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS

UPS never scanned the code once they had supposedly picked it up from Post Office completely lost my package, and am now being charged with *** near $500 for T-Mobile which is definitely not fair. Called UPS twice, one lady with slight attitude answered and ended up hanging up on me. Worst customer service ever as well. I don't think I've ever had such a big problem like this in my life. UPS should definitely improve on their mistakes and should get people who are nicer as customer service and know how to solve problems and talk to people like they already should.
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Review
#553783 Review #553783 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$488

Package Review

My UPS package was thrown over the locked gate of a secluded downstairs garden area, instead of carrying my package upstairs and properly placing it at the front door, protected from rain and not visible to passers-by. The package was busted open in impact. We did not even see the package for several days after several rains.
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#553545 Review #553545 is a subjective opinion of poster.

Ups - Box Review

Dont ever use ups for anything,shipped 61 boxes from vancouver island to ontario,boxes were delivered on time but 31 boxes were badly broken and some were damaged so badly someone re taped the boxes,we found clothes with mud on them not to mention all the broken items,we have waited over 6 weeks to get answers from ups still have not called us back,the way they treat peoples stuff is terrible,they are a heartless company.
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#553522 Review #553522 is a subjective opinion of poster.

Is the UPS driver a thief

Edit I was scheduled for delivery on 10 / 31 / 2014 I am on disability and at home the UPS driver stopped in front of my house I weighted for the doorbell or a knock at the door and nothing I went to the door and saw the driver in the truck just before he drove off. I looked for the package and found nothing. I looked at the tracking and the driver put it in as delivered. I called UPS and started an investigation I contacted the shipper and UPS said the package was delivered. I let the shipper know it was not left at my home.no word yet. I paid with paypal so I will file a claim with them. This sucks feeling ripped off.
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Review
#553361 Review #553361 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$96

UPS in Seabrook, New Hampshire - UNQUALIFIED CUSTOMER SERVICE REPS

I recently moved back to an apartment complex 5 months and I order quite a bit online. I have to make at least 3 call backs, due terrible customer service. Today I called and was told my package is at my local post office. I was under the assumption I had to go pick it up, because the CSR didn't say much. I asked to speak to a supervisor 4/5 times, and this guy kept telling me, "She's going to tell you the same thing I told you". The supervisor finally got on the phone and said the same thing. Every time I tried to ask if I had to go to the post office and pick it up myself, she kept cutting me off, and of course I was annoyed, I raised my voice..and she hung up on me! I called back (3rd time) and a very nice, professional gentleman, answered and provided all the details, without me having to ask any questions. That's the way All CSR's and Supervisors should behave....after all, they are representing UPS. Thank you,
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Review
#553003 Review #553003 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution