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2.0
Details
I have been waiting all day for this delivery. I stayed at home by the door all day and didn't hear any knocking or ringing of the doorbell. At 5:15pm I decided to check the status and it shows that they attempted delivery at 4:17pm. It also showed a note "The driver...
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1 comment
Anonymous
#904343

You did not move from the door all day?

You did not go use the bathroom, or get anything to eat, you sat right by the door the entire time!

If that were in fact true, you did not hear a noisy truck pull up in front your residence?

I doubt the court of public opinion here will NOT believe that!

The C.O.D. is not the fault of UPS, the Shipper wanted to be paid for the item, and this was how they could insure payment before you got the item.

You are 100% wrong to blame UPS for the C.O.D. of $48.

Review
#560731 Review #560731 is a subjective opinion of poster.
Pros
  • Customer service rep was nice
Cons
  • Driver lied about delivery attempt
Reason of review
Problem with delivery
Preferred solution
Price reduction

Package Review

1.0
Details
Horrible my scheduled delivery date was friday november 21 , and for no reason was changed until the 24th , which is *** because ive been waiting outside for my package that never arrived. Never going to ups again.
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Review
#560696 Review #560696 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
I'm in buffalo NY and right now friday the 21st the weather has been bad here since Tuesday. I understand that weather can delay items. I tried calling today to pickup my pkg and told me I would be called within the hour. Never got a call. I called again and was told...
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1 comment
Anonymous
#905195

are you *** kidding me? Are you that much of a *** that you expect someone to risk their own life to deliver your meaningless package to you in those conditions?

When you open your front door to a wall of snow, how in the *** do you expect someone to deliver something to you?? Get a *** clue you *** loser!!!!!

Review
#560691 Review #560691 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Stamford, Connecticut - The worst. Can't folo instructions

1.0
Details
Delivery try 1, nobody home, left notice for me to sign. I signed and left a note saying to leave package in the hallway. Delivery try 2, same thing happens. Delivery try #3, driver ignores my note and signature again, sends package back to shipper. This delivery was time sensitive to me, so I'm screwed. Contacted customer service and the rep tried to upsell me a special membership that guarantees better service in the future. But for this one, he said there's nothing he can do and he has no idea why the driver didn't leave the package after the repeated instructions I gave.
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2 comments
Anonymous
#904937

Depending on what was inside the package, they can't always just leave it at the door, even if you sign the slip. If it was an "adult signature required" package, they are required to ID the recipient before releasing the package.

In the future, I would recommend having them hold your package at the nearest center to avoid having it sent back to the shipper.

Also, what is this "special membership" you're talking about? I've never heard of anything like that.

Anonymous
#903854

Signature is required at time of delivery in exchange for the package.

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Review
#560297 Review #560297 is a subjective opinion of poster.
Cons
  • Bad service
  • Inability to folo directions
Reason of review
Problem with delivery
Loss
$17
Preferred solution
Full refund
Tags
  • shipping ups united Parcel

UPS in Princeton, Illinois - Delivery time

Delivered at a time I cannot be home due to work. They wanted to charge me for changing an address so I could get my package or have me travel out of town to go get it after I already spent a lot with them. The people at fed ex leave their number so I can call them directly. Ups get your head out of the past century and get some technology. I hate ups. They make delivery times so people miss them. I mean what do they expect from people at 2:30pm? To be home waiting like a dog on the doorstep? And if I have to sign leave a not on the door to let me even know that you attempted to do anything so I don't have to browse the internet to see what happened!!!
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2 comments
Anonymous
#904940

So they provided you two options: you either pay for them to ship it somewhere more convenient (which is an entirely reasonable option, as well as an entirely reasonable charge); or, they can hold it, for free, at the UPS Customer Service Center so that you can pick it up at a time that is more convenient for you. What more are you expecting from them? There are options available when you're purchasing shipping that have guaranteed "arrive by" times, so why not choose one of those next time?

Anonymous
#904241

I feel you pain!

I flew into another city, gave the Taxi Driver the address I wanted to go to.

He gave me a set price.

I then wanted to change the address I wanted to go to, and he wanted to charge me more!

What a crook!

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Review
#560192 Review #560192 is a subjective opinion of poster.
Cons
  • Delivery
Reason of review
Problem with delivery

UPS in Falls Church, Virginia - Failure to Retrieve Mis-Delivered Package

2.5
Details
On 19 Nov 14, a UPS package was delivered to my home by mistake. Despite four phone calls to UPS requesting the package be picked up and delivered to the correct address in another part of the county, 24 hours later it still remains at my door step. Shame on UPS for their indifferent customer care and shame on UPS for allowing this package to remain in an unprotected status for such a long time (it was too heavy for me to take it into my home). Hope they pick it up today, since it's suppose to rain and a large package sitting on a door-step for a long period of time is an inviting target for theft .
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Review
#560149 Review #560149 is a subjective opinion of poster.
Cons
  • Please see my review
Reason of review
Poor customer service

Driver Review

The driver showed up at my door at 9:30pm we were in bed sleeping why so *** late we live in the country I did grab my gun cuz didn't know who was here lucky he didn't get shot make earlier delivers!!! Don't like getting woke up!!!
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Review
#559914 Review #559914 is a subjective opinion of poster.

Package Review

Worked for them. The company tries to shove so much volume by force through belt systems not built for amount of packages your stuff gets crushed and the company blames its employees not the system.
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Review
#559673 Review #559673 is a subjective opinion of poster.

UPS - 2 bad reviews in one, but I could do more.

1.5
Details
This review is long overdue. I now have multiple bad experiences with UPS, and I will put them all, chronologically, into this single review. Several years ago, I ordered a replacement phone from my provider as mine was broken (that in itself was a painstaking process). Since the shipment was set up by the phone company, I didn't even think to change my delivery address to my work rather than my home. Though, I lived in a house that was subdivided into 3 apartments and I knew the occupants of the other apartments quite well. Anyway, I checked my shipment status and noticed that it had been delivered, but the signature did not belong to myself, nor either of my roommates, nor anyone living in the other 2 apartments. The driver didn't even take the name down of who signed for the package. So they gave my phone to someone random that didn't live in my building and didn't even bother to ask what their name was. I explained this to my phone provider and they sent me another phone. This time, I received a "sorry we missed you notice". I called UPS and had them change the delivery address to my work and they guaranteed the phone would be delivered the next day. However, the phone did not arrive the next day and when I called, they told me the package had been lost. Overnight, package gone. I couldn't believe it. I finally got it on the 3rd shipping attempt when I requested they use Purolator. Now comes the most recent. I ordered a book from amazon and paid extra for the one day shipping as time is somewhat of an issue, not realizing this was going to be UPS. It was to be delivered today, but a coworker just brought me a "sorry we missed you" notice...I am sitting here in the office as have been ALL DAY. The driver said the business was closed, it is not, and didn't call the number I provided. Not sure what he did to conclude that the business was closed. We get shipments here every day, we've even had a couple today already. Maybe the people at FedEx get better training. I called customer service and the rep was incredibly rude and unhelpful. Luckily, I called back and got a new rep who was very pleasant and helpful, wish I got his name. Sadly, though, I am now going to pick the package up in the morning myself from the depot. It is frustrating that there is no contact between the drivers and the CSR's. I get that things happen, but I used to run a mailroom for a large company, where I dealt with all of the delivery companies every day. I can count the number of hiccups by the other companies combined, on one hand without using my thumb. UPS, however, gave me frequent headaches, and I have never used them for a personal package that didn't turn into a problem. I may not always have a choice of service providers, but when I do, I can assure you that I will never, ever select UPS.
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Review
#559663 Review #559663 is a subjective opinion of poster.

UPS in Pontevedra, Galicia - Parcel not received

UPS - Parcel not received
I sent a package from Italy 2 months ago. In order for it to clear customs in South Africa 3 weeks later, I had to send certified documents to UPS mentioning what exactly my package contains. This was done and signed in Italy already, which was sent through to UPS so not understanding why I had to do this, I provided these documents after several requests. Once this was provided, UPS requested R120 for a delivery fee. I paid this with a reference that they have given me and I was informed that this package will be delivered within 3 working days. Well it's been 25 days later and still no package has been delivered. Unfortunately I am abroad and have misplaced the tracking number after my payment has been done. I have been told that I need a tracking number in order for them to deliver it, however if UPS had delivered the parcel within 3 days as promised, we would not have this problem. Now they also want to charge me for storage. This is unacceptable. After I have made that payment it was UPS's responsibility to deliver my parcel. Plus there has been several occasions trying to follow up with Thelma, and she just doesn't reply to emails. I am very disappointed with the service I have received and I expect to receive my parcel in South Africa after all the trouble I have gone through. Your urgent response would be appreciated. Regards Atalia
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Review
#559530 Review #559530 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$400
Preferred solution
Deliver product or service ordered