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UPS Unfriendly People Service

I needed to return an item for credit. Was told ship it back UPS. Went by the UPS facility. Parking lot is full of vehicles. I walk the whole distance to the door. They are closed. A sign says open 9:30am-10:30am and 5pm - 6pm Monday thru Friday. Yes 2 hours a day and employees take the reserved spots for customers. Save yourself the hassle ship Fedex. I do not know why you would operate a business that is only open 2 hours a day Of course I do not understand why my complaint needs to be at least 100 words.
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Review
#565447 Review #565447 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - Late delivery time

I ordered a TV off Amazon on Cyber Monday. It just so happened that they decided to use UPS as the courier (I never liked UPS in the first place). I paid for next day delivery. I was told it would be here on Tuesday. It didn't get here Tuesday, so I thought, "Okay, mabe they're a little late, I'll wait if it gets here tomorrow." NOPE! It is now Thursday, the day they "said" that it'll be delivered, and it's still no where. I looked up the tracking number, the package is no where close to my city! What's the point of paying an additional $40 if I don't get it next day?!
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1 comment
Anonymous
#913030

Hello - I'm a reporter with the New York Times. Can you please contact me at rachel.abrams@nytimes.com. Thank you.

Review
#565437 Review #565437 is a subjective opinion of poster.
Reason of review
Problem with delivery

*** UPS driver stole my phone.

1.0
Details
I was going out to my car, and I looked over as i watched a UPS guy watch me get in. I got into my car and my phone fell out but i didn't notice tip i got to my destination. As soon as i realized i tracked my phone and found the same UPS guy, as he moved so did the tracking on my phone. I confronted him and he would not confess. I called his supervisor and his supervisor never showed up. The UPS guy left, again my tacking moved with the truck, so i stopped him again. I was like dude you have my phone but he still wouldn't give it up. UPS's staff is full of liars and stealers. The supervisor did not show up. I am very displeased with the behavior seen. UPS will pay for this.
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Review
#565335 Review #565335 is a subjective opinion of poster.
Cons
  • Delivery
  • Poor customer service
  • Customer service agents
Reason of review
Poor customer service
Loss
$1000
Preferred solution
i want my phone back.

UPS

1.0
Details
First package they delivery I wasn't home.. Now that I got the miss attempt notice. I stay home all day for the 2nd attempt and waited patiently for my package. No brown truck ever came so at the end of the day I tracked my package on their system. It said 2nd attempt was made and no one was home. Such BULL! I have try costumer service, filing a complaint, filing with bbb, talking to a Supervisor. Nobody cares about it, nothing is done. Still the same *** service...They have lazy drivers so when they don't finish their route...Thats what they put down on your package .."no one home".
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Review
#565302 Review #565302 is a subjective opinion of poster.
Cons
  • Delivery
  • Poor customer service
  • Unethical business practices
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Never Ever Send A TV in UPS or anything via UPS

1.0
Details
This was the worst shipping experience i ever had. When i reloacted to a new place, i decided to send my household things through UPS. The fact that drew me to this option is , of course the low rates. But in no time i realised that i had to spend more money to replace all those things i send through UPS. It gave me a light stroke when i found my household stuff was damaged when i received them but i was totally devastated when i found my TV completely broken. I couldn't even figure out how they managed to break it because the package looked perfectly okay when i received it but TV inside was completely shattered. They might have taken my TV outside and dropped it from a mountain or something to break it like that..because i have packed it very well with all the required packaging rules that they have mentioned in their dumb website. The worst part is i have insured my TV before sending it and when i contacted the UPS for claiming my insurance they said they will "NEVER DISCLOSE ANY DETAILS TO ME REGARDING why i lost my insurance because i am not the shipper"And to the shipper, they gave some other lame excuse like "GUARANTEE HAS BEEN VOID"..Can anyone decipher this code from UPS?
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Review
#565272 Review #565272 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund
UPS - DON'T PAY FOR INSURANCE IT'S A WASTE OF YOUR MONEY
UPS - DON'T PAY FOR INSURANCE IT'S A WASTE OF YOUR MONEY
UPS - DON'T PAY FOR INSURANCE IT'S A WASTE OF YOUR MONEY
UPS - DON'T PAY FOR INSURANCE IT'S A WASTE OF YOUR MONEY
UPS - DON'T PAY FOR INSURANCE IT'S A WASTE OF YOUR MONEY
UPS - DON'T PAY FOR INSURANCE IT'S A WASTE OF YOUR MONEY
UPS - DON'T PAY FOR INSURANCE IT'S A WASTE OF YOUR MONEY
I have used UPS for a wile now. first package was insured for what I sold the item for 2k. after being denied witch is a standard practice for UPS. I disputed the case and received 500 fast forward to 9/8/14 it happens again. brand new box packed with bubble wrap and...
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Review
#565142 Review #565142 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$303
Preferred solution
Let the company propose a solution
My package was supposed to be delivered Wednesday the third of December, but in the tracking information it showed this: We were unable to dispatch the trailer on time. This may cause a delay. / Delivery will be rescheduled. Now the tracking information says this about...
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Review
#565138 Review #565138 is a subjective opinion of poster.
Cons
  • Tracking tool
  • Estimated delivery
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Ups - Cigars Shipment Review from Bellevue, Washington

UPS has just lost a long time frequent customer. I ordered a shipment of cigars last Thursday. That of course was Thanksgiving, however they were shipped Friday morning according to the shipper. UPS says they were shipped late SUNDAY night...yeah right. What is even worse they sat until Tuesday morning at the hub in PA. FOUR days!!! Anyways I checked the tracking number and according to UPS it was shipped via SurePost even though I paid for Ground Shipping. Anyways the package was sent from the local hub to my Post Office this morning. However, the drive must have messed around or been a caterpillar because he didnt deliver it to the Post Office until eleven am, long after the mail carriers leave. UPS must know this and should have them to thr PO before the mail carriers leave. On top of this the driver goes right past my home to get to the PO. All he had to do was stop, in fact he delivered to my neighbors house around nine this morning? Even if I had paid for SurePost it would have been cheaper for UPS to deliver it to my house instead of the PO. If the mail carrier delivers tommorrow it will have taken seven days for a package to travel six hundred miles. I will NEVER use UPS again.
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Review
#565098 Review #565098 is a subjective opinion of poster.
Reason of review
Problem with delivery

Urgent Letter Review

1.0
Details
A nightmare using UPS. An urgent Letter was shipped to me 2 days ago it was supposed to be overnight delivery. UPS does not know where it is. Their customer service is disgusting . Do NOT use this company. FedEx is so much better and reliable
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Review
#565079 Review #565079 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Bethlehem, Pennsylvania - Delivered to the wrong address?

2.0
Details
You lost a wedding gift, days before the bride/groom were set to travel. Pathetic. No help from the agents i spoke with on the phone either. No sympathy, *** attitude, and "nothing" can be done. Please, if i go through the trouble to verify a mailing address, send it to that location. What is the use? Did the driver just bring it to the wrong place where someone could keep it as their own? You lost a very expensive item, and i'm extremely dissatisfied. Will not be shipping UPS again, i'll stick with other more reliable ways to send anything.
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Review
#565012 Review #565012 is a subjective opinion of poster.
Cons
  • Delivery
  • Poor customer service
  • Customer service agents
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution