Filter by rating
filters
State:
Show
City:
Show
Product:
Show
2.0
Details
UPS - Terrible service. Terrible delivery times. Terrible company.
Package was shipped through the next day air saver shipment and was suppose to be delivered by Friday 12/5. However due to their inconsistency and lies the package was never delivered to my door. To my utter disgust I had to wait out the weekends until Monday. Fine,...
View full review
Review
#567437 Review #567437 is a subjective opinion of poster.
Cons
  • Delivery
  • Cheated
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Past Midnight

UPS Overnight is USELESS

1.0
Details
First, I never receive my new credit card...so I call my bank and they said they mailed it out UPS Overnight.. It was several months missing so, I asked if they could cancel that card(Fortunately, it was never activated or used) and they said sure...you will get your new card within 2 days...this was 11-26-14...by 12-6-14 NOTHING still..I called UPS with a tracking number and they say, it must of been lost and they will open an investigation...how long does a investigation take...8 to 10 days. I call my bank and explain UPS somehow has lost my credit card..they apologize and say they will cancel that card and UPS overnight a new one....this time I am ready and tracking...ok, UPS Website tracking number says it is in transit and will be delivered today...no later then 7PM...NOTHING again..I called UPS and they will call another department and call me back to let me know where the driver is.....UPS Overnight is USELESS.
View full review
Review
#567383 Review #567383 is a subjective opinion of poster.
Cons
  • Unethical business practices
  • Customer service
  • Delivery
Reason of review
Needed to rent equipment for a big shoot...But Because of UPS failure to deliver. I can not.
Loss
$5000
Preferred solution
Let the company propose a solution

Ups - Customer Care Review from Salinas, California

1.0
Details
So My package was supposed to get to me on Friday. Tracking showed it was in a city only TWO HOURS AWAY!!!! So i thought "cool", i shouldn't go out with friends because this delivery is very important, and to my surprise (no surprise really, i know UPS is the worst shipping company of all times and doesn't care for their customers ) UPS never showed up. So now I have to wait out the weekend because this "lovely" company doesn't deliver on Saturdays. Monday comes around and im really excited my much needed package will arrive, and yet again my package doesn't come. At this point i have just given up on UPS, i will do everything in my power to never expect a package from this useless company. That includes telling friends and family this company sucks, and requesting for sellers not to ship with UPS. Oh did i mention that my package was only 2 HOURS AWAY SINCE THE EXPECTED DELIVERY DAY (FRIDAY) AND IT IS NOW TUESDAY AND I HAVE NOTHING!!!
View full review
Review
#567378 Review #567378 is a subjective opinion of poster.
Reason of review
Problem with delivery

Don't waste your time to call UPS. Those *** have no interest to help ypu.

Got an email from UPS today telling me a package is beiing delivered and required a signature. But there is no option to allow me to sign online. No surprise, I got the delivery note at my door telling me UPS attempted delivery at 5:45pm. Dah I have to work. Cant get home until 7 pm. Called their 800 number and tried to save their driver another unnecessary trip. I will not be home before 7pm. I requested the package be held at a local UPS station so I can just go there tomorrow to pick it up. Their employees recited the same party lines that the shipper put a restriction that wont allow the package to be held. Asked what time their driver will be delivering. They give a time of 9 am to 7pm. So they are essentially telling me to take a day off to wait for this package? Such *** Why should I even bother to call? Have their driver make another unnecessary trip!
View full review
1 comment
Anonymous
#1029423

Having the same problem.

I am notified of a delivery tomorrow but I am in Turkey on vacation. Tried to reschedule delivery but, after typing in my complete personal database to join their Your Choice system, it says I an ineligible to register, for some reason.

It then gives a US number to call. It is a UK delivery from a Swiss sender.

Global company? Bunch of Fuckwits.

Review
#567376 Review #567376 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Let the company propose a solution

Ups - Passport Shipment Review from Calgary, Alberta

I had a very important package to be delivered next because I m travelling next day and the package contains my passport and I paid extra just to have it delivered but never. I spent all day outside waiting and called several times and UPS customer service agents told they can't locate the driver. This is a bad experience and I'm not gonna do business with UPS again and I'll tell people I know not to do so
View full review
Review
#566626 Review #566626 is a subjective opinion of poster.
Reason of review
Problem with delivery

8 of 10 UPS package deliveries fail!

I have packages to be delivered every day this couple of weeks and EVERY package is either can't find address, or tried to deliver 3 times, but with no notice ever left, or random notices in the mail of package held due to some excuse. Incredible a company this bad can stay in business. I call them "oops" as that is their standard m.o., poorest delivery service in the business, twice as bad as the US Postal Service. I ask every shipper now to not use them if possible. and now how many more words do i need to describe poor service?
View full review
Review
#566593 Review #566593 is a subjective opinion of poster.
Cons
  • Delivery
  • Poor customer service
  • Customer service agents
Reason of review
Poor customer service
Preferred solution
use other carriers, not possible to fix their issues

UPS "exception" delay and delay

1.0
Details
I bought a product on Sunday, November 31 with three day shipping which would mean Thursday, December 4, 2014. I come home from work on Thursday, Dec. 4 anticipating my package will be delivered. However, that was not the case. I get an exception listed with my UPS tracking number. It can't be a weather delay since it is bright and sunny. 100% DELAY ATTRIBUTED TO HIGH PACKAGE VOLUME. The exception says, "We've left the package in our facility. This may cause at least one business day delay. / Delivery will be rescheduled." I call UPS customer service and they can't provide me a reason why there is a delay. Useless customer service. Okay, so I assume the package will be delivered the next day on Friday. Wrong again. I get another UPS update on Friday night saying, "Delivery will be delayed by one business day." So that means I have to wait until Monday, December 8. Frustrating even more, is that another delay can happen. This is absurd. UPS needs to hire more workers or stop accepting so many shipments from retailers if they can't deliver on-time.
View full review
2 comments
Anonymous
#913041

I have my kids passport in their trailer for last 5 days. It was a 2 day air shipment.

The last status update was on thrusday 5 AM in Ockland, CA. After that there is no update. UPS customer care is pathetic. They are telling me keep monitoring at UPS.Com.

They don't have any clue what is happening.

Anonymous
#913007

Hi, I'm a reporter with the New York Times and I'd like to know more about the delay. Can you please email me at rachel.abrams@nytimes.com? Thank you.

View more comments (1)
Review
#566446 Review #566446 is a subjective opinion of poster.
Cons
  • Exception delay
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

UPS in Toronto, Ontario - Everything in 3 boxes broken

3.0
Details
Very upset- we shipped 5 boxes from Canada to Seattle packed with dishes via UPS. UPS would not let us insure them. We took lots of care packing them with hard foam and bubblewrap. The clerk said not to bother marking Fragile as it really didn't matter but we did anyway. The consignee received & reported all dishes in three boxes broken. These were all the serving dishes which were the most expensive. She said it looked as if they had been dropped from a second floor. As we couldnt insure them we can't even make a claim. Will never use UPS again either for business or personal shipping.
View full review
Review
#566390 Review #566390 is a subjective opinion of poster.
Cons
  • Delivery
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Full refund

Other Product Review

1.0
Details
*** ups at san pablo pissed me off too.
View full review
Review
#566349 Review #566349 is a subjective opinion of poster.

Ups - Delivery Driver Review from Houston, Texas

UPS lost 3 packages, to be delivered to me, in 3 days this week. I spoke to the driver and he told me which house he left them at. It is an unoccupied house, on the market to be sold, on my street. He even got a signature for the box that required a signature which is nothing like mine. (There are sure some dishonest people in this world.) Total value is close to $2,000 and I cannot get them to reimburse me yet. It is "under investigation". The funny thing is I've done more investigating than they have. One item is a piece of amateur radio equipment no longer in production. It will be almost impossible to replace it. The other items could easily be replaced with just another order from an amateur radio outlet store which they refuse to do. Now I am penalized for THEIR mistake???? I have been on the phone with them many, many times trying to resolve this with no success. They say it will take up to 10 days for the investigation to be completed. Again, I am the one penalized for their mistake??? I will do my utmost to never have anything shipped via UPS again.
View full review
Review
#566334 Review #566334 is a subjective opinion of poster.
Reason of review
Problem with delivery