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Light in the Box & UPS unfair company policy

Don't order with this company! Light in the Box is NOT transparent by telling "no delivery costs" Truth is that delivery companies like UPS will charge you at delivery at your front door. My UPS bill was 38,09€ !!!! for a Light in the Box order of 75,69€. Custums clearens was only 7,98€. UPS charged me 30€ for things like; advanced tax, complex entry??                                                                               Come on, I get delivery's from HongKong lots of times but never these high amounts?  Light in the Box are ok by this because this way the prices on there website are low! Shame shame on both of them!
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Review
#571996 Review #571996 is a subjective opinion of poster.
Cons
  • Company policy
  • Unethical business practices
Reason of review
Problem with delivery
I placed an order for some cups from a china ware company. They filled my order and sent it to me via UPS. I used thr UPS tracking system to determine when I could expect my package and discovered it had already been delivered the day before. I did not receive the...
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Review
#571735 Review #571735 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$201
Preferred solution
Let the company propose a solution

UPS - Huge Backlog of TVs to be delivered

Relax about the "delay" with UPS. With big TV sets, they are delivered by private courier and not by UPS. I had the same issue with my TV set shown as being in Oklahoma City for 5 days and its not being delivered, and I had the same concerns. However, the set was delivered...eventually. The courier said that there are warehouses full of TV sets to be delivered in the area and that there is not enough couriers to do the deliveries. That said, you probably have the same circumstances in your area too. Lots of TVs being sold via the 'net.
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Review
#571720 Review #571720 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS steals item

We tried to send a cell phone to our son in order for him to travel home. His phone died. UPS was supposed to deliver it within 48 hrs. No attempt was made. My husband contacted UPS 5 days later, they said they tried to deliver it the day before but he was not there. This is a dorm with someone at the desk 24/7, there was no slip. They said they will attempt again in 2 days. Since he was flying out that day, my husband told them to send it back and they agreed. 10 days later, they called and said we needed to pay $70 to ship it back because my son refused delivery because he did not want to pay a Customs charge. He was not even in the country on the date in question. He was home. Very sleazy behavior, we are still trying to get the cell phone back.
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Review
#571453 Review #571453 is a subjective opinion of poster.
Cons
  • Unethical business practices
  • Customer service
  • Delivery
Reason of review
Poor customer service
Loss
$300

UPS - The customer service at this place is completely idiotic.

Ryan: do you have an investigation #? Ryan: I opened the investigation, and nobody has contacted me. Brittany M.: You can contact us directly at 1-800-742-5877 regarding the investigation This is just ***. They lost my package, and it has been *** trying to get the original package back, and my money spent for services not rendered. I call the 1-800 #, and am told they can't help. I contact the helpdesk online, they can't help. Who can? This is just silly at this point, and the fact that i have to resort to bad mouthing is sort of childish. Otherwise, nobody pays attention.
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Review
#571177 Review #571177 is a subjective opinion of poster.
Reason of review
Problem with delivery
Featured
UPS - ***CONTROLLED*** PRESCRIPTION MEDICATION "LOST"
I am a chronic pain patient. I use the home delivery service offered through my employer's insurance. My package was due for delivery on December 15, 2014. I paid for the Next Day Air Saver. On December 15, I tracked my package and the last visible scan was in my city...
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13 comments
Anonymous
#1531573

How were you able to get a new script? I'm in the Same situation but the medicine was shipped by a friend of mine because I am currently out of the state.

I can fly out to my doctor but because UPS "Lost" stole the medicine I don't know how to prove it? My doctor will believe me because he knows that I don't abuse the medicine but my insurance company won't cover it and the pharmacy will only fill it every (they are Very strict about this) 28 days

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Review
#571013 Review #571013 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Delivery
  • Being lied to
Reason of review
Lost medication/Physical/Mental Pain/Missed Work
Loss
$100
Preferred solution
Let the company propose a solution

Ups Delivery Service Review

This is the worst delivery service ever ! Leaving packages out in the rain and not even bothering to knock on the door ! Called customer service and all they said was the drivers don't have to knock ! How is it ok that customers have to pay for shipping and it gets treated this way .
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Review
#570813 Review #570813 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Alberta - Lost My Parcel

1.0
Details
I ordered a mini trampoline from Walmart and UPS lost it?? It's not like it's little, not impressed. I ordered the rampoline on 31 October and it never came and they didn't phone me at all, not even once until I contacted them to find out where my order was. I don't think much higher of Walmart because they didn't do a better job of phoning me to let me know about the tracking so I'm not sure I would ever order from them again BUT for sure I would never use UPS again if I had a choice in the matter.
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1 comment
Anonymous
#940121

Why should anyone call you about it.

Review
#570783 Review #570783 is a subjective opinion of poster.
Cons
  • Lost shipment
Reason of review
Problem with delivery
Loss
$42
Preferred solution
I was refunded by Walmart.

Package Review

3.0
Details
The customer sent package and ended in doraville location and it's lost three weeks under investigation crazy it's lost .now I'm waiting 8 days been three weeks .so much for Christmas.jah7044@yahoo.com
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Review
#570638 Review #570638 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Chicago, Illinois - Sent to wrong address

my package was never delivered to me saying they had incorrect information. mind you the previous day they sent my package to the wrong address and i had to call the sender to verify that they did have the right address ,which they did and they sent it out again and again i didnt get it. i then received this postcard in the mail yesterday saying my package will be shipped back. mmm they can find the correct address to send that notice to why couldnt they find me before,and this was the same address that was on my package exactly.I dont know what was the issue.
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Review
#570600 Review #570600 is a subjective opinion of poster.
Cons
  • Delivery
Reason of review
Problem with delivery