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I'd never heard of UPS MI till this holiday season when 2 things I ordered online were shipped through them. Both packages took almost 2 weeks to get to me. One package is still sitting at my PO because there is postage due on it. I've always been satisfied with UPS...
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Review
#573308 Review #573308 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups - Package Review from Naperville, Illinois

Every single time I order something off amazon and its being delivered through UPS we NEVER get the package on time. Right now I'm currently waiting on a package that was supposed to be delivered the 19th of December and now its the 22nd and my package is still in the same place it was for the last 3 days. On the tracking status its been out for delivery for 3 days. And its literally only 4 towns over, maybe a 45 minute drive.
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1 comment
Anonymous
#920273

I ordered a item from hsn dec ,, for guaranteed delivery dec 24 now its dec 29th like the package is moving snail mail.. I will never use them again for any dervice,, this happens at xmas as usual they take on too much..

Review
#573258 Review #573258 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS LAZY *** DRIVERS BILOXI MS

1.0
Details
BILOXI MS THESE DRIVER DROP YOUR PACKAGE ON ANY ONE PATIO. OR BETTER YEST DUMP THEM IN APT COMPLEX OFFICE. DRIVERS GET PAID TO DROP IT OFF AT YOUR DOOR AND IF YOUR NOT HOME THEN THEY SHOULD LEAVE A STICKER....ON YOUR DOOR NOT HAPPENING HERE ON EISHOWER DR. THEY DUMP IN THE OFFICE AND THE TENANT NEVER KNOWS WHERE OR IF THEY HAVE A PACKAGE. BOXES AND PACKAGES CAN SIT ON THE FLOOR FOR DAYS AND WEEKS. THIS IS NOT WHAT THE SENDER PAID UPS FOR. IF THEY DROP IT AT THE WRONG APT THE DRIVER WILL SWEAR HE DROPPED AT THE CORRECT ADDRESS.
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Review
#573152 Review #573152 is a subjective opinion of poster.
Cons
  • Drivers are lazy
  • Delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Ups 39531

UPS in North Brunswick, New Jersey - Lost/Stolen package, poor customer service.

1.0
Details
I purchased my son a laptop for Christmas. I stood home from work to retrieve the package as a signature was required upon delivery. On Day 1 the UPS driver claimed that my address was incorrect/invalid and they were unable to deliver the package. Address was confirmed as correct with the seller and UPS customer service so I don't know what happened. On Day 2 UPS driver claimed that nobody was home to retrieve the package which is incorrect. I live in a small apartment and would have heard UPS but they never came or even left a note stating they tried to make a delivery. I was home all day! I called UPS that night and they were unable to locate my package. I asked UPS to hold my package when they found it as they clearly had problems delivering it and I would pick it up. I was assured they would call me for pick-up, instead a 3rd attempt to deliver the package was made to the WRONG address. Some stranger signed for my package at an unknown address and now my $600 purchase is nowhere to be found and my son will not have his Christmas gift on Christmas morning. UPS customer service is terrible, they did absolutely NOTHING to help rectify the situation even though their driver screwed up on 3 separate occasions. I'm beyond upset and UPS doesn't seem to care. I spent several hours on the phone with their customer service and nothing was done for me.
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1 comment
Anonymous
#919007

yes I agree ups is a piece of sh...e , I order a ps4 for a Christmas gift from best buy and they can do anything right now , I want to cancel my order from best buy and get my refund but I cant get it because my package is under investigation and is going to take around 7 to 10 days . so my son is not going to get his present on chrismas.

Review
#572756 Review #572756 is a subjective opinion of poster.
Service
Ups Pick Up Service
Pros
  • Tracking
Cons
  • Unethical business practices
  • Customer service agents
  • Delivery
Reason of review
Poor customer service

UPS in Rossville, Georgia - Did not deliver on guaranteed time

Had a customer ups overnight air a check to us. Our customer paid extra and now can file for reimbursement. Where is my compensation? ????? You customer service is lousy. You should be ashamed of yourself for stealing! I should have used fed ex. Believe you me I will go out of my way to let people know how little you care about what actually do (or should I say don't do) We were depending on that money - just imagine Mr. UPS President if you did mot get paid. One of your customer service people actually laughed when I was explaining how important this was. DO NOT EVER PAY THESE PEOPLE FOR OVERNIGHT AIR! THEY ARE THIEVES.
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3 comments
Anonymous
#919373

Please do explain to me how their being late on a service makes them thieves. If a guarantee is not met, then you get your money refunded to you. That's not theft.

Anonymous
#919484
@Will

For your information I never got my "guaranteed "package and I'm getting jacked around about a refund. MY TIME IS MONEY THEREFORE THEY ARE THIEVES!

They throw the word "guarantee "around very losely. I've spent hours talking to idiots that can barely speak English and the only they say is we "GUARANTEE " you your money back and until I have it in my hands they are thieves!

Anonymous
#919946
@Anonymous

Out of curiosity, how far off was the delivery? When was it guaranteed for, and when did it arrive?

Also, when it comes to getting reimbursed, they start an investigation which can take up to 8 business days to complete. You'd be amazed by how many people try to make claims about lost, late, or damaged packages when UPS is not the one at fault.

Most recently, we got a call from a woman who said that the package that was supposedly delivered yesterday morning was nowhere to be found. It turned out that her husband had picked it up on his way to work, so the package was in fact received.

Another example that happens quite often is when a package will be delivered to and signed for, but the person who receives the package steals it, misplaces it, or doesn't tell anyone it was received.

Back to the point though, if UPS just gave money out whenever someone claimed they hadn't received a package on time, they'd be losing all sorts of money. In your case, it sounds like you have a legitimate claim, so just be patient.

They'll finish their investigation and refund you your money. It's just not an instantaneous thing.

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Review
#572617 Review #572617 is a subjective opinion of poster.
Service
Ups Customer Care
Cons
  • Customer service
  • Customer service agents
  • Delivery
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Overnight Shipping Review

1.0
Details
Why is it I pay double for overnight shipping the company of origin fulfilled their end and UPS then takes 3/4 days THAT IS NOT OVERNIGHT YET YOU CHARGE FOR A SERVICE YOUDONT PROVIDE I THINK REBATES SHOULD BE GIVEN TO ALL OF US THAT PAID DOUBLE FOR WHAT THE PIST OFFICE VOULD HAVE DONE QUICKER
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Review
#572611 Review #572611 is a subjective opinion of poster.
Reason of review
Problems with payment

Delivery Driver Review

I believe the UPS driver stole my package!
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Review
#572580 Review #572580 is a subjective opinion of poster.
Reason of review
Poor customer service

Delivery Review

2.0
Details
I am working parent. My child's Xmas gift was returned because I wasn't home. I called cs to schedule re-delivery. They wouldn't accommodate me. On top of everything, I lost the sale of the item. UPS sucks
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Review
#572573 Review #572573 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Virginia Beach, Virginia - Haven't got my package STILL

2.0
Details
I have ordered with UPS for a few years now and starting last year they have been delivering all my things to my post office because they cannot handle packages during the holidays. I even had the driver come to my front porch SMOKING..... i order now recently they are messing up tracking # so i cannot locate and giving my neighbors my packages. I want to know where all my stuff is. I have three birthdays and Christmas and kids who will be sad if Santa doesn't come.. IM LIVID.. last year my kids stuff didn't come until January.
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Review
#572553 Review #572553 is a subjective opinion of poster.
Cons
  • Tracking information wrong
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
His *** happens all the time. Someone sends a package signature required. I signed up for their internet thing so I get a window of when to expect the package so I can be on the lookout. I am deaf and can't hear anything at all no knock nothing and have a monitor set...
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1 comment
Anonymous
#919385

Honestly, your situation is unfortunate, but blaming the delivery driver is not the way to solve it. Your best bet is to rent a private mailbox somewhere, so that you don't have to worry about being there for your deliveries.

With a private mailbox, the business will sign for and receive all your packages, and then you can pick them up at your own convenience. Also, if you are home all the time, you may want to consult the company or whomever is sending these packages, and request that they remove the signature required; or, more specifically, choose the option of shipper release, which has the driver leave the package at the door.

Review
#572413 Review #572413 is a subjective opinion of poster.
Cons
  • Delivery
  • Poor customer service
  • Customer service agents
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • UPS Delivery HORRIBLE