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UPS in North Brunswick, New Jersey - Lost/Stolen package, poor customer service.

1.0
Details
I purchased my son a laptop for Christmas. I stood home from work to retrieve the package as a signature was required upon delivery. On Day 1 the UPS driver claimed that my address was incorrect/invalid and they were unable to deliver the package. Address was confirmed as correct with the seller and UPS customer service so I don't know what happened. On Day 2 UPS driver claimed that nobody was home to retrieve the package which is incorrect. I live in a small apartment and would have heard UPS but they never came or even left a note stating they tried to make a delivery. I was home all day! I called UPS that night and they were unable to locate my package. I asked UPS to hold my package when they found it as they clearly had problems delivering it and I would pick it up. I was assured they would call me for pick-up, instead a 3rd attempt to deliver the package was made to the WRONG address. Some stranger signed for my package at an unknown address and now my $600 purchase is nowhere to be found and my son will not have his Christmas gift on Christmas morning. UPS customer service is terrible, they did absolutely NOTHING to help rectify the situation even though their driver screwed up on 3 separate occasions. I'm beyond upset and UPS doesn't seem to care. I spent several hours on the phone with their customer service and nothing was done for me.
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1 comment
Anonymous
#919007

yes I agree ups is a piece of sh...e , I order a ps4 for a Christmas gift from best buy and they can do anything right now , I want to cancel my order from best buy and get my refund but I cant get it because my package is under investigation and is going to take around 7 to 10 days . so my son is not going to get his present on chrismas.

Review
#572756 Review #572756 is a subjective opinion of poster.
Pros
  • Tracking
Cons
  • Delivery
  • Customer service agents
  • Poor customer service
Reason of review
Poor customer service

UPS in Rossville, Georgia - Did not deliver on guaranteed time

Had a customer ups overnight air a check to us. Our customer paid extra and now can file for reimbursement. Where is my compensation? ????? You customer service is lousy. You should be ashamed of yourself for stealing! I should have used fed ex. Believe you me I will go out of my way to let people know how little you care about what actually do (or should I say don't do) We were depending on that money - just imagine Mr. UPS President if you did mot get paid. One of your customer service people actually laughed when I was explaining how important this was. DO NOT EVER PAY THESE PEOPLE FOR OVERNIGHT AIR! THEY ARE THIEVES.
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3 comments
Anonymous
#919373

Please do explain to me how their being late on a service makes them thieves. If a guarantee is not met, then you get your money refunded to you. That's not theft.

Anonymous
#919484
@Will

For your information I never got my "guaranteed "package and I'm getting jacked around about a refund. MY TIME IS MONEY THEREFORE THEY ARE THIEVES!

They throw the word "guarantee "around very losely. I've spent hours talking to idiots that can barely speak English and the only they say is we "GUARANTEE " you your money back and until I have it in my hands they are thieves!

Anonymous
#919946
@Anonymous

Out of curiosity, how far off was the delivery? When was it guaranteed for, and when did it arrive?

Also, when it comes to getting reimbursed, they start an investigation which can take up to 8 business days to complete. You'd be amazed by how many people try to make claims about lost, late, or damaged packages when UPS is not the one at fault.

Most recently, we got a call from a woman who said that the package that was supposedly delivered yesterday morning was nowhere to be found. It turned out that her husband had picked it up on his way to work, so the package was in fact received.

Another example that happens quite often is when a package will be delivered to and signed for, but the person who receives the package steals it, misplaces it, or doesn't tell anyone it was received.

Back to the point though, if UPS just gave money out whenever someone claimed they hadn't received a package on time, they'd be losing all sorts of money. In your case, it sounds like you have a legitimate claim, so just be patient.

They'll finish their investigation and refund you your money. It's just not an instantaneous thing.

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Review
#572617 Review #572617 is a subjective opinion of poster.
Cons
  • Customer service agents
  • Delivery
  • Unethical business practices
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Overnight Shipping Review

1.0
Details
Why is it I pay double for overnight shipping the company of origin fulfilled their end and UPS then takes 3/4 days THAT IS NOT OVERNIGHT YET YOU CHARGE FOR A SERVICE YOUDONT PROVIDE I THINK REBATES SHOULD BE GIVEN TO ALL OF US THAT PAID DOUBLE FOR WHAT THE PIST OFFICE VOULD HAVE DONE QUICKER
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Review
#572611 Review #572611 is a subjective opinion of poster.
Reason of review
Problems with payment

Delivery Driver Review

I believe the UPS driver stole my package!
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Review
#572580 Review #572580 is a subjective opinion of poster.
Reason of review
Poor customer service

Delivery Review

2.0
Details
I am working parent. My child's Xmas gift was returned because I wasn't home. I called cs to schedule re-delivery. They wouldn't accommodate me. On top of everything, I lost the sale of the item. UPS sucks
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Review
#572573 Review #572573 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Virginia Beach, Virginia - Haven't got my package STILL

2.0
Details
I have ordered with UPS for a few years now and starting last year they have been delivering all my things to my post office because they cannot handle packages during the holidays. I even had the driver come to my front porch SMOKING..... i order now recently they are messing up tracking # so i cannot locate and giving my neighbors my packages. I want to know where all my stuff is. I have three birthdays and Christmas and kids who will be sad if Santa doesn't come.. IM LIVID.. last year my kids stuff didn't come until January.
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Review
#572553 Review #572553 is a subjective opinion of poster.
Cons
  • Tracking information wrong
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
His *** happens all the time. Someone sends a package signature required. I signed up for their internet thing so I get a window of when to expect the package so I can be on the lookout. I am deaf and can't hear anything at all no knock nothing and have a monitor set...
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1 comment
Anonymous
#919385

Honestly, your situation is unfortunate, but blaming the delivery driver is not the way to solve it. Your best bet is to rent a private mailbox somewhere, so that you don't have to worry about being there for your deliveries.

With a private mailbox, the business will sign for and receive all your packages, and then you can pick them up at your own convenience. Also, if you are home all the time, you may want to consult the company or whomever is sending these packages, and request that they remove the signature required; or, more specifically, choose the option of shipper release, which has the driver leave the package at the door.

Review
#572413 Review #572413 is a subjective opinion of poster.
Cons
  • Delivery
  • Customer service agents
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • UPS Delivery HORRIBLE

Other Product Review

5.0
Details
UPS has rhe worst fg service ever! MyChoice is a fg joke!
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Review
#572361 Review #572361 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Palos Hills, Illinois - Worst customer service experience ever

I have just had the worst experience with UPS and hope that you will discontinue use of this company. I was not notified that a painting had to be signed for, therefore I was not home when UPS attempted delivery. I then spent over 2 hours on the phone with them, as the notice stated that they would not re-attempt delivery until Monday. I told them how important it was that the painting not be in the freezing cold for 3 days, to no avail. They would not consider how to make this delivery happen even tomorrow. I am now paying for a truck and person to pick this up at UPS tomorrow since they will not deliver it until Monday, and the package is too large to fit in my car. There should be no shipping fee incurred by the shipper. I should have been called when the driver attempted delivery. This company is incompetent and has no regard for customer service. I am so incredibly disappointed.
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2 comments
Anonymous
#919956

The fact that you didn't know that the painting had to be signed for is the fault of the shipper, not UPS. Also, if it was a very valuable painting, UPS does not leave high value items at the door for liability reasons.

As for not delivering until Monday, UPS only delivers on business days, unless extra money is paid fro Saturday. The only exception I have ever seen is when they were late delivering a package on a Friday (as in the package wasn't even attempted to be delivered), so they did end up delivering it on Saturday. However, in the case of a package for which no one was home to sign for it, UPS has not done anything wrong and would proceed to attempt deliver only on the next business day, which would be Monday.

As for calling you when the driver attempted to deliver, at this time of year, it isn't uncommon for a driver to have well over 200 stops on any given day.

Simply put, they do not have time to call a person if they're not home, and they definitely don't have time to wait for that person to show up. My suggestion to you would be to choose different options for delivery next time. If you're expecting an important package that you know you will not be home for, then you can tell the shipper to choose the option of "shipper release," which means UPS will just leave it at the door (this option isn't available for items declared at $900 or above though). Another way around it is to have your package sent to your place of business, or another location where there will be someone to sign for it, and that you can later pick it up at your own leisure.

Private mailboxes are a good option if you're having issues as well.

Anonymous
#926608
@Will

UPS Sucks and it sounds like you work for them.. I had same issues they will not even give you a window less that all day.. and customer service do even care..

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Review
#572325 Review #572325 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

UPS - Driver Lied

1.0
Details
Paid for 2-day shipping for holiday cards to send clients. Waited all day for delivery. Checked on status..."out for delivery" since 4:23AM. At 3:39PM the status update to indicate delivery was attempted but the business was closed. Huh, I was sitting here starring at the front door all afternoon. Should have been off doing holiday errands, but sat here fuming at UPS for lying. Can't talk to anyone local, the people at central number claim all they can do is send a message to the local customer center and they will call back in an hour. Driver showed up with the package 55 minutes after I called. Said not a word to me. I asked sternly, but as politely as I could, "Did they tell you I'm not happy?" To which he replied "neither am I." Seriously???? What, not happy you got caught lying? I told him next time don't lie about the office being closed, this time less politely and he shot back "I didn't lie!" I am telling Cards Direct that if they are using UPS next year, we are not using Cards Direct.
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1 comment
Anonymous
#919959

As far as the package being "out for delivery" since early in the morning; that's when it gets loaded on the truck for delivery, so that isn't actually incorrect. Beyond that, I'm confused.

Were you at a business, or at home?

It sounds like you may have been at an apartment complex and the driver attempted delivery to the office, which may have been closed. At least in my town, the offices in a lot of complexes will close while they're out giving tours, or they'll go on break or something like that.

Review
#572308 Review #572308 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Problem with delivery