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UPS in Ashburn, Virginia - Package delivered to wrong address, poor customer service, no compensation

1.7
Details
I sent a package to Florida on December 20th. It was delivered the next day.... to the wrong address!!! and when I called the representatives they told me "well, it's going to be hard to retrieve your package, since it was sent to an Amazon return address".I was like wtf! why would my package end up there in the first place. After 8 days the package was sent to the local ups office, they never called me to let me know, I had to track the box and hunt it down. Once I'm there, this employee with a not very nice attitude, says your package is not here we will call you! I was like, no, my box is here, find it! Then he comes back with the box, and I asked for my refund and he said, "well that's directly with UPS"... and I was like "Wait I'm confused.... where am I right now? FEDEX? I said no, I paid for service here, you give me my money back"..He said he will call again "UPS" hahah, seriously!! and talk to them so they can refund the money today, Dec 30th, 2014. One hour later, I get a call from UPS and the guy says that I will have the refund within the next 7-10 days.. I mean! I can't believe that on top of their lousy customer service, the fact that they never delivered the package, they cost me a great inconvenient because I missed the person who was going to take the package overseas, I also have to wait 7 more days to get my money back?? NEVER USE UPS!!!!
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Review
#576315 Review #576315 is a subjective opinion of poster.
Cons
  • Delivery
  • Poor customer service
Reason of review
Problem with delivery
Loss
$100
Preferred solution
As this package was going to be delivered to FL, when someone was going to take it to Bogota, Colombia, I would like UPS to send my package to Bogota, Colombia free of charge.
Tags
  • Shipping Practices

Other Product Review

Vegas to Wi 2 week no show eta 3 wk. wtf?
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Review
#576210 Review #576210 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups - Cashiers Check Review from Chico, California

2.3
Details
at Thanksgiving 2014 sent overnight envelope to Lexington with over $30,000 cashiers check was scanned in Louisville scan in Lexington never delivered and told will be investigating back to me in 6 days 6 weeks never heard a word yet had to rebuy the cashiers check cancel them cinnamon thing at Christmas December 22nd second Day Air envelope one week today lost Sixte investigation will report back and I understand you have to rebuy those cashiers checks and wait 90 days to get your money back or poorly poorly managed in Lexington and they need some change many ups customer long time with repeated X customer always in FedEx for our company for the rest of our time
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Review
#576121 Review #576121 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Zelienople, Pennsylvania - Treat workers bad. They lie!!!!!!

1.0
Details
I worked for UPS during the Holiday season. For starters they told me I would make $10.00 hr. When my check came is was $9.00 hr. First lie!!!!! Second lie was they were going to need me in the distributiin center and would keep me on as an employee. I passed up a job that would have kept me full time permanently cause of these liars!!!!! Third lie was that they would work me two weeks into January 2015. I was counting on that income & got a call December 29th 2014 to turn in my uniform that they didnt need me anymore. LIARS!!!!!!! They just used me & screwed up a job for me because of their *** lies!!!!!! Dont ever go to work for them. Also only part time positions with no benefits. They should be ashamed of their actions but I'm sure they dont really give a *** about me & my bills or your packages!!!! We worked out of a u-haul truck and I saw how the packages were handled. The driver didnt care but I did. He kept saying"if I'm not done on time I will be in trouble. Time & speed is more important than the packages or being safe." I was floored by that statement. Also, I know of five deliveries that werent made because he didnt want to go up their driveways even when I told him I would walk the packages up. He said "nah...screw em". Pretty messed up huh? I have nothing good to say about UPS!
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1 comment
Anonymous
#922962

You my dear or Sir is really a nut case.Everyone know's that you where hired for the Holidays only,That is everyone but you.Number one they alway's start off with $9.00 up.This does not mean you will get anymore than $9.00.Second when you are temp.You have to work where you are needed the most.Third Ups alway's hire Part-Time most of the time very few stay on full time.Fourth stop trying to cause problem's for the delivery person,You could have walked the package's up the drive if you had wanted to after all you where the hired helper and This was your job in case you did not know.Stop feeling sorry for yourself and Move on.WTF.

Review
#575930 Review #575930 is a subjective opinion of poster.
Reason of review
Because they lied more than once

Package Review

2.0
Details
do not use UPS @ END OF DECEMBER you will be dissapointed. 9 days and i am still waiting. should had taken 4 days. i order other items after and were deliver by fedex and usps and it arrived before UPS
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Review
#575722 Review #575722 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Delivery Service Review

1.8
Details
Poor customer service, misadvised by agents. Extremely disappointed with the service.
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Review
#575647 Review #575647 is a subjective opinion of poster.
Reason of review
Poor customer service

Staff Review

1.0
Details
Rude agents, poor delivery and management skills are horrible. DO NOT USE UPS.
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Review
#575297 Review #575297 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups - Iphone 6 Plus Shipping Review from Lubbock, Texas

1.0
Details
My husband ordered a iPhone 6 Plus from eBay November 28th. It was shipped via UPS on December 5th and received in town where I live FINALLY on December 15th at 2:51am. From there it was either STOLEN or went "missing" and I've YET to receive my phone!! The sender is waiting on UPS to claim it "lost" so the sender can resend another one and UPS will have to pay sender for value of phone $746.00!! UPS is not in any hurry to help and I'm so pissed!! I will be filing a formal complaint with CEO of UPS I can promise you!!
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Review
#575196 Review #575196 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups - Gift Shipping Review from Corona, California

I ordered a gift for my son that was supposed to arrive on December 24th, UPS website said it would arrive on the 23rd. I was like that great, a day early! Well there went the 23,24,25,26 and still no gift for my son. I checked on line and it said it would be late one business day because of a sorting mistake. This is the second time UPS has done this. They are a *** poor company by far!!!! Im done with them, all fed ex from now on.
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Review
#575055 Review #575055 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Kissimmee, Florida - Stated that unable to deliver the recipient at the shipping address has moved

1.8
Details
My package was due to be delivered today Dec 27 2014 for my three year old daughter. When I checked the delivery, it states that I had moved. I am currently at the home as I write this email What ***!!! I immediately called UPS and after being placed on hold for a long time I was told that I needed to correct my address. I told them that nothing was wrong and that I did receive packages for other BETTER couriers such as FedEx. FedEx makes no mistakes. I think that the driver was just not up to working and decided to take the easy way out
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Review
#574961 Review #574961 is a subjective opinion of poster.
Cons
  • Delivery
  • Poor customer service
  • Customer service agents
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered