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UPS claims packages left on my porch when I'm home, they lie!

Several times now I've waited all day for a package, only to check the status online and see it was supposedly left on my porch. Of course it wasn't anywhere to be found. Is our UPS driver just lazy or what? Because no packages were left, and when I contact UPS they are beyond useless. They really act like you are wasting their time. Nothing ever happens when I've gone on their online chat feature and asked them what happened to my package, and I usually just give up and get reimbursed from the company I ordered the item from. I really hate UPS. It happened yet again yesterday, and this time I figured instead of going right to the company I ordered from who is losing money refunding my purchase, I figured I'd lodge a complaint directly with UPS for once. But when I contacted customer service they kept saying they couldn't help, they'd have to transfer me to another department who could. Each department kept saying the same thing! Finally some guy who sounded like he couldn't care less read his robotic script to me and asked what was in the package, confirmed address, etc- and said ok we'll open an investigation get back to you in 8 days or so. I asked him why does this keep happening? He said I'm not sure, should I contact your local UPS facility and have them check as well? Wait, what? I said, isn't that already part of your investigation?? How else are you going to "investigate"? I feel as though UPS just talks in circles and gives you a run-around until you give up and contact the company you ordered from. Oh, and the guy said to hold while he contacts them himself, but was only gone a couple seconds and said he couldn't reach them. What? In that nanosecond you had me on hold you actually tried to contact them? Doubt it. We'll see where their "investigation" leads but I'm not hopeful. I went ahead and contacted the company I ordered from in the first place and they quickly refunded me. They probably know it's useless dealing with UPS.
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3 comments
Anonymous
#927300

One of 2 things will happen.

The Shipper will requuire a signature on all future orders, or you will have to go to the UPS facility to pick up.

In case you have not seen the news, there are folks who follow delivery trucks and swipe the delivered packages.

Anonymous
#927320
@Wally

Thanks Wally, you're probably right. As for theft I doubt it, as each time it was a package I was waiting for and was home.

The way our house is set up I can clearly see if anyone has walked up to my house and is on our porch, and no one came at all on the days I waited. You're probably exactly right about the other points though, thanks for your input.

Anonymous
#927420
@Anonymous

Thought of a possible good solution.

Have merchandise sent out C.O.D, it will cost a bit more on the shipping, but no one can snag it since a driver cannot release it without the C.O.D. being collected.

As well, you are not able to watch your front door the entire day, so it is feasible the driver leaves it and it gets pilfered.

Just a couple more thoughts.

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Review
#579540 Review #579540 is a subjective opinion of poster.
Reason of review
Problem with delivery
Resolved

Resolved: Rude and unprofessional sales help at UPS Store #4398

1.0
Details
On January 6, 2015 at around 1:00 p.m. I had a bad experience when a sales clerk and manager at Store #4398, in Mar Vista, CA., refused to put my paperwork in the box and refused to give me information to complain about their behavior. Not only did the manager loud talk me in the store he also threw my box across the counter and said he was going to lock the door when I left the store. Out of all the times I've visited this location I've never experienced any rudeness so this was an unpleasant surprise.
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Review
#579402 Review #579402 is a subjective opinion of poster.
Pros
  • Convenience of the location
Cons
  • Being treated disrespectfully
  • Unprofessional and rude behavior
  • Lack of training of the employees
Reason of review
Poor customer service
Preferred solution
Talk to the manager and clerk at the store and give them additional customer service training then have them send a letter of apology to me.

UPS in Rosedale, New York - Leaving packages without ringing the doobell

4.0
Details
I was supposed to receive a package on 1/5/2015, called the company because it had not come, they told me it was delivered, on that day. They didn't even ring the doorbell or knocked nothing they just left the package under a bush where it sat out all night. I'm upset because it was a check in the envelope. Since when they stopped ringing peoples doorbells or knocking. Some times this company sucks big time. I wish there was someone better to use. I rather for someone to put money directly into my bank account that would save time and money.
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Review
#578985 Review #578985 is a subjective opinion of poster.
Cons
  • Delivery
Reason of review
Problem with delivery
Preferred solution
Ring the door bell or knock its not hard

UPS in Peru, Illinois - Not too smart

3.2
Details
Well I posted awhile ago that I was mad about how UPS does delivery when the package is finally ready to be delivered. Now I have a new *** found problem. My package is only one hour away. The deliver date is set for Wednesday, it's now Tuesday. The package has been sitting in the same location since Saturday night, did not move. Then when the package did move it went a mere 26 miles and has not moved since then. Now I know that the scanning is not one hundred percent accurate, but I find this to be ridiculous. If you are a person like me that tracks the package, then I find it no problem to deliver the package early. I don't think that I would ever see a bad review that said, "delivered a day early, not expecting it so early missed the delivery man." I think that people would be happier if the package did come early. It would also look better on the company if they delivered the package earlier rather than wait tell the last minute to deliver. With this being said, we are now getting hammered with winter snow. I know that this does effect the delivery time, but if the package had moved from the location that is was in, which is a mere hour away, then the package would be on time and not take a chance of being late due to weather. I think that UPS should also read some of the complaints on this website. I know that a lot of this is people like me ranting a little bit, but is the stuff on this sight not right and stuff they could fix? I do not like that companies use UPS, USE FEDX! On a good note though the delivery people are very friendly. I have been at work when they are going to miss me to sign for the package and they delivered it right to me at work. Now when you call the customer service people they tell me to pick it up at a different location it costs money. The delivery people tell me otherwise. They are actually quite pleased most times to deliver it early. The delivery man said "This saves time and milage since I did not have to go to that part of town." So this may be a helpful hint to some. The delivery men are just like us and want to get the package to where it is going as fast as they can. I know I said in my las review that they passed my house three times before stopping which makes no sense either, but that is the route that they have to take. ***! Condense the gasoline!
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Review
#578896 Review #578896 is a subjective opinion of poster.
Cons
  • Accuracy of the tracking tool
  • Delivery
  • Time that delivery takes
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS destroy my 60'' SMART TV

UPS shipped my 60'' smart TV from L ASSOMPTION to EDMONTON, but the TV 's screen is completely destroyed during the shipment and they refuse to refund to me because they said that it is on the risk of the shipper. Firstly, they sent one person two times to pick up a big box even after being noted the weight and the dimensions of the big carton. Secondly, the carton has been opened before be delivered to my house in EDMONTON, because the tapes put by the shipper have been moved, the stand( base) of the TV is not in carton when I receive the TV. Thirdly, they picked up my damaged TV for inspection but they sent a mail to the shipper on DEC 30 to decliner their responsibilities in this issue. Forthly, we found several traces of hits on the back of the TV. The TV itself have a protective screen to protect TV from a shock. Now on the screen of the TV, there are scratches everywhere, it shows that the TV got really a big big big shock. How UPS dare to say that it is on the risk of the shipper because the shipper packed the TV by his package. Even we packed the TV by a metal package, if UPS does not do the thing properly, the good will be damaged anyway. In plus, how UPS dares to deliver a damaged TV to the receiver and like nothing happened. They know the TV was damaged, and they opened already the carton before the final delivery. How dare they do that!!!! Is there any justice in this world
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1 comment
nfobang
#926272

I hope you get the matter resolved and UPS

or the Shipper solves the problem for you.

Keep us posted.

In addition. You may want to think twice before owning a Smart Tv.

http://www.infowars.com/secret-features-hidden-in-your-smart-tv/

Review
#578826 Review #578826 is a subjective opinion of poster.
Cons
  • Unethical business practices
  • Ups
  • Poor customer service
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Full refund

UPS has no concept of customer service!

1.0
Details
UPS seems to have no concept that there are some people in this world that they deliver to who are handicapped and can not push a 60# package out from in front of their front door where the driver dropped it, much less get it inside their home. NO help from the driver. Driver did not attempt to help, did not even knock to let me know the packages were there. Dropped it at 8 pm in the dark. When I called to complain, I was told this is standard delivery by the driver. They DO NOT have any capacity for leaving instructions for the driver to knock or help get the packages inside. I am 63, with a bad back and a heart condition and according to them, they have no system in place to assist anyone who needs assistance and is handicapped. SRSLY??? What the bloody *** kind of company is this??? Who does things like this???
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Review
#578767 Review #578767 is a subjective opinion of poster.
Cons
  • Poor customer service
  • No help for handicapped customer
  • Customer service agents
Reason of review
Failure to assist handicapped person with a heavy package. Left 60# packages blocking the front door with no one to lift them indoors.
Preferred solution
UPS needs to find a way to instruct driver not to dump packages and drive off. Driver should knock and place package inside doorway. Driver does not have to enter home to do so.

Ups - Delivery Service Review from Oswego, New York

Ordered a package, delivery was attempted but needed a signature. So I signed the notice like it asked and left it on my door. Came home from working full time to see another notice. Called ups and they told me they can't leave it alone in an apartment. Very understandable but when I asked what my options were, I was told I needed to pick it up 40 miles away in one of their shipping facilities. Why would I pick something up that I paid to have delivered to me.... So when I asked what my other options were again, I was told I could pick my own day.... As long as it wasn't Saturday and fell between the designated work hours. So basically you can only order from UPS if you are a jobless hermit who sits in their house and waits all day for their packages. If you have a full time job, forget it. They won't cater to you.
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Review
#578685 Review #578685 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

UPS does not keep good records

1.0
Details
I signed up with UPS for an account. I sent several packages in Dec. 2014 and paid each time via paypal. UPS says I owe them for charges that did not show up on paypal but each time I created a shipment I went to paypal and paid it right then. So even though they say they have a record that I sent a shipment, there is no record with UPS I paid it, even though I had to go through paypal to pay it and print a label. Now UPS says they have no record I paid and are charging me again, plus a late fee saying it had something to do with checking in as guest vs. registered account member...very confusing and it is up to UPS to get their interenet connections to pay pay correct.
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1 comment
Anonymous
#926147

EAch time you paid, you DID print a a copy of the transcation or a receipt after completing the transaction.

Your paypal acount shows transactions in the amount of each label you printed?

Your story is somewhat confusing, trying to figure it out.

Review
#578684 Review #578684 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Not synching w paypal for billing
Reason of review
Order processing issue
Loss
$200
Preferred solution
Price reduction
Tags
  • shipping exception

UPS in Slough, Slough - Wasted days off, lies and an extortionate phone bill.

I took an unpaid day off work last month to stay home to receive a package. I was in all day and no one knocked, nor did I receive any notification that the driver tried. I was lied to by email that a delivery attempt was made. I called their "help" line only to be hit with an additional £40 on my phone bill this month. I recommend using someone else as a courrier or failing that get the sender to fling the package in the general direction and hope it finds it's way. Whether it does or doesn't arrive, it'll certainly cost less in the end.
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Review
#578459 Review #578459 is a subjective opinion of poster.
Pros
  • Customer service rep was nice
Cons
  • Delivery
  • Poor customer service
  • Unethical business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

UPS Sends collection agency

driver dropped off package while no one was home and did not collect shipping charges. after no word from UPS for 2 months a letter from a collection agency shows up and demands payment or action will be taken against me. they never tried to collect in the 2 months and then threaten action against me for no payment. I paid to prevent damage to my credit rating from this unscrupulous company. Because of this and many other bad experiences with this company I refuse to use this shipper ever again. I also sent an email to this company but I doubt they will respond as they never even tried to collect before sending the bill to collection agency
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Review
#578163 Review #578163 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution