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Do not use UPS for delivery

UPS staff arrived at the main door of the building but instead of using the doorbell they preferred to leave a “next working day delivery” note. This happened three working days no matter if I did informed them through phone that I am in the flat and I was expecting to hear the bell sound. I had also supplied them with my phone number just in case, which they never used. Impolite, rude and arrogant staff. I would not use any Amazon or other selling internet service again, they use UPS. UPS staff arrived at the main door of the building but instead of using the doorbell they preferred to leave a “next working day delivery” note. This happened three working days no matter if I did informed them through phone that I am in the flat and I was expecting to hear the bell sound. I had also supplied them with my phone number just in case, which they never used. Impolite, rude and arrogant staff. I would not use any Amazon or other selling internet service again, they use UPS.
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Review
#587231 Review #587231 is a subjective opinion of poster.
Cons
  • Unethical business practices
  • Customer service agents
  • Delivery
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Deliver product or service ordered

Ups are idiots

1.0
Details
I scheduled a delivery tracked it for a week. delivery day i take time off work and sit 3 feet from my front door. i get a email we missed you open door to a sticker. the driver never knocked or anything. Very very unprofessional i will never use them again. I then call customer service who tried to blow me off and said we will schedule it again for the next day like i can take countless days off because driver wont knock on the door. Asked to speak to a manager and that took another 20 minutes for him to tell me to sit by my phone and wait for a call.
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Review
#586939 Review #586939 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS in San Francisco, California - Horrified pregnant couple receives smashed packaged

Shipped my pregnant niece a "baby box" disregarding her request not to do this until the second trimester. The box was run over by something very large. It destroyed the integrity of the box and contents but left the perimeter intact enough to handle so they delivered it anyway. There was so much obvious damage, the delivery person didn't even knock. 2 tea cups reduced to shards which permeated the baby clothes, mangled books. For the next 7 months she will remember this as a bad omen; her original fear. I will never be trusted again. How could you do this?
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Review
#586876 Review #586876 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Agree to never again deliver damaged packages. They should be returned to sender and a claim filed. No one wants their gifts delivered if damaged. No one!
Tags
  • Damage Item Delivered

Driver Review

Driving like lunatics on an estate that has children playing. Tell your drivers if they are delivering on the kingsmere a estate eastboune to be sensible or next time I'm going out there and I'm gonna rip the shot out of the driver.
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Review
#586837 Review #586837 is a subjective opinion of poster.
Reason of review
Bad quality

UPS in Edinburgh, Edinburgh, City Of - WORST COMPANY IN THE WORLD

1.3
Details
So, my package arrived and I had to pay some custom fees. After I miss the three deliveries for some confusion of the payment then I ask for it to be rescheduled for wednesday. On wednesday, nobody shows up. I call the customer service and I change the redelivery for friday. The driver comes to deliver on thursday and on friday nobody shows up!!!! Then they change it to Saturday and that *** of a driver says he tried to deliver and nobody came. AND THE CUSTOMER SERVICE just keeps telling *** lies to me. People keep telling me different stuff. Everyone in that company is an ***. I will never use UPS and I hope others won't as well, so at least there is a chance this company might go to ***.
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Review
#586207 Review #586207 is a subjective opinion of poster.
Cons
  • Delivery
  • Poor customer service
  • Unethical business practices
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

How Many Ways Can UPS lie...let me count a few

1.7
Details
Recently we used UPS to ship a WiiU to our newly married 24 year old son (who now lives 12 hours from us). This was going to be our first Christmas and His birthday apart. My wife is battling cancer and we were not able to make the journey. The item was packed according to UPS standards through a Shipping Agent. It was a box with in a box and all the required packing. Spent the extra money to buy insurance. My son received the gift in time for his birthday. He was surprised and excited. The unit was tested before shipping. He hooked up the system and the WiiU unit burnt the first of 2 game discs included with the system. My son went to a tech school and worked for an electronics company. He knows his stuff. He knew right away the laser was not working properly. He made some adjustments that would not violate the warranty and tried another disc. It did the same. We called UPS. We were informed that an Agent would contact us by the close of business the next day to come and do an inspection. The next day came and went and no call. We waited and about a week later I called. They said they had called my son no response. I had them repeat the number and two digits were switched. I corrected the number and they called. But instead of sending out an Agent, they sent my son a damage email form and asked him to take photos. He was then informed that a decision would be made in 3 days. 3 days came and went and no response. I called UPS back and was told that the I would have to contact the Shipper for their response. Are you kidding me? It is my package and that is not what we were told. I called the Shipper and they said yes, they got the response and were waiting for us to contact them. Oh boy! The Shipper then said our claim had been denied (get this) because after several calls and an Agent was not given access to the package. I immediately called UPS back and they said the same rehearsed speech...I would have to take it up with the Shipper. They would NOT even let me verify if their contact information had been corrected. I called the Shipper back and they said they would file a follow up claim. Now I wait again. So along with my concern for my wife's battle with cancer (treatments that are $35,000/each) I have to worry about a gift that we saved up for that we lovingly wanted to give our son something nice and what he wanted....I've got to haggle for a $300 settlement. Why bother charging customers for added Insurance if they are not going to pay up? Why bother following their packing rules if they are not going to pay up? Why bother paying extra for UPS and not get first class service? UPS should be honest and just have us sign a disclaimer that says, "Ship at your own risk!" What can BROWN do for me?!!!! Please pay up.
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Review
#586177 Review #586177 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Customer service agents
  • Unethical business practices
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Pay me a settlement of $300 so that I can replace the damaged WiiU system.
Tags
  • Failure To Pay For Damage

UPS breaks everything

1.0
Details
UPS breaks everything
I sold a golf club on Ebay. I shipped it to my customer in Houston Tx from Massachusetts. When the box arrived my customer opened it and the shaft was snapped in two. The shaft was a Matrix Red Tie shaft that cost $320- I selected the optional declared value at an additional cost. UPS has been jerking me around for well over a week. They refuse to take responsibility for what they broke. Amazingly I ordered two golf shafts from a company in Ill. The box arrived and low and behold both shafts were snapped in two like King Kong gave them a karate chop. In my opinion they are terrible. Next time I will ship w/ FedEx or USPS.
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Review
#585998 Review #585998 is a subjective opinion of poster.
Cons
  • Customer service agents
  • Customer service
  • Delivery
Reason of review
Damaged or defective
Loss
$350
Preferred solution
Full refund

UPS in Richmond, California - They Lose My Package, But Keep Saying it is Out for Delivery!

5.0
Details
I ordered a 115 lb. bench sander from Northern Tool. It shipped via UPS on December 30th. On the way to California where I live, they had a "mechanical problem" that caused a couple of days delay. Then it was listed as Out for Delivery a few days later. A couple of days after that I called the local warehouse to ask what was going on. They said that the Out for Delivery status "meant nothing;" it was a "logical scan" by the computer. So the computer decided it should be out for delivery that day because that was the scheduled delivery date. In reality they did not even have the unit at the warehouse, and had no idea where it was. So this is why I have had problems like this in the past! Internally the company knows the status of a package (in this care still "in transit"), but externally they tell you what you want to hear. You make plans based on the supposed delivery, only to not get it and be told by the delivery guy that it is not listed as being on his truck. Finally Northern Tools refunded my money (they say) on January 22nd. Meanwhile UPS tracking alternates between the package being Out for Delivery or Left in the Warehouse without any explanation as to why they choose to ignore their contractual obligations to deliver the package and just left it sit. What arrogance! What contempt for the shipper and the person waiting for the package! So be aware that UPS tracking status sometimes means nothing.
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Review
#585852 Review #585852 is a subjective opinion of poster.
Pros
  • Usual service
Cons
  • Unethical business practices
Reason of review
Poor customer service
Loss
$300
Preferred solution
Return the item to the shipper if they ever find it. More importantly stop lying to customers and provide them valid tracking info that matches internal data.

UPS in Sydney, New South Wales - How does a package with fragile written all over it arrived like it was in a hurricane and the contents and broken

Posted a pair of tail light from Australia to Rogersville MO 65742-7879 United States....and the package looks like it has been purposely damaged ....can your delivery drivers read ? why do you employ people that don't care about the packages they are delivering...who employs these people???? that must be costing your company millions of dollar in insurance claim.......ill personally will never post another item over seas after my experience with you guys.....and as im in business i will be telling as many as people as i can about the service....++++all the photo's of the damaged goods in the box will be put on my public notice board at work.....thanks for a terrible experience .......hope your company goes Broke like the goods i was tryn to get delivered.....REGARDS SKIPPY .....
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Review
#585772 Review #585772 is a subjective opinion of poster.
Reason of review
Damaged or defective

UPS in Macon, Georgia - Sex in the delivery truck in front of my children!!!!!!

5.0
Details
We were wondering why there was a UPS truck parked in a shaded area behind our school. So as we were walking with our children pass the van we heard somebody inside having sex!!!!! I told the children to move along and we went home. As soon as they were safe inside I went back to the truck to find out who was in the van and what they were doing. I could hear the noises and I walked around and the side door was open and I quietly climbed in without making noise and peeked in the back they were going at it! She was the ugly crack *** in the neighborhood and I started to yell GET OUT OF HERE YOUR IN FRONT OF A SCHOOL WITH CHILDREN WALKING BY!!!!! and the driver looked up at me and kept *** her and she started cursing me out so I climbed all the way in and started throwing packages at them but they didn't care so I took out my camera phone and got pictures of them and the driver just kept telling me GO AWAY and the *** started throwing packages at me so I found a bottle of coke and shook it up and sprayed it all over them and then they stopped!!!! that's what a mom has to do in the neighborhood these days!!!!!!!
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4 comments
Anonymous
#938117

I was the Ups man

Anonymous
#938110

UPS now making special deliveries...

Anonymous
#937259

The preview I clicked on said something about a frozen kitten, but this is way better anyway.

Anonymous
#935347

So where are the pics?

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Review
#585752 Review #585752 is a subjective opinion of poster.
Cons
  • Unethical business practices
Preferred solution
ban sex in the truck or near children!!!