Never had anything like this happen before, and never will again, because I won't trust UPS with anything I need to ship. I went to balance my bank statement and was short exactly the amount that I had shipped 2nd day air via UPS -- and I had actually taken the package to the local UPS terminal to send it out!
Now it will take up to 8 more business days to figure out what happened and if it can't be found, my employer will have to stop payment on two checks (the cost of which will probably be deducted from me) and re-issue a check to me. Sure I could have used the photo-deposit, except that it's not available in our small town through UPS.
Thirty days from now, I'll have the money I earned in December. Thank God for savings to cover the bills, but UPS never again.
Review about: Ups Customer Care.
Reason of review: Poor customer service.