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I want that some body in senior position from ups must contact me as soon as posible before i leave some comments about ups services but im really p.off ..
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Review
#606862 Review #606862 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - Delays is delivery

I have two packages sitting at the UPS facility in Mesquite, TX. One has been there since the 2nd of March. UPS is using the adverse weather excuse, but this is wearing thin. I am serviced both at work and at home through Belton. They get a trailer every day from Mesquite to Belton. It should not take over a week to clear a 2-day backlog. I am getting packages at my business just fine. It appears they are sitting on older trailers in Mesquite and pushing through newer stuff. Or maybe they are trying to keep business customers happy and screwing over home customers. They don't appear to be working overtime to get trailers off loaded and cleared. I am hoping that when my packages arrive, they're not damaged.
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1 comment
Anonymous
#956730

I am having the same issue and have spoken with several people at UPS. What is happening just does not make sense.

One of the people I spoke to said that the sorter at the Mesquite center broke down. I wish they would just tell you how far behind they were. I have an item that is very time sensitive and if it is going to be another week before I see my package that I supposedly was see next day, then I am making other arrangements. Amazon has been absolutely wonderful and has offered to send out another if the delay proves to be that long.

The problem there is if it has to go through this same backlog, it won't do much good. I can not believe that they could be more than 2-3 days behind. Just like you, I believe this inclimate Weather excuse is a bunch of ***. A company that has been in business this long and this successful knows exactly how long it will take to get things back to ON TIME status.

I am so sick of hearing, "Check the website for the status of you package" I could scream. I want answers as to when I can expect my package. 1 day, a week, a month.

When???

I hope you see your package soon. I know USPS and FedEx are running just fine.

Review
#606500 Review #606500 is a subjective opinion of poster.
Pros
  • Tracking tool
Cons
  • Delivery
Reason of review
Problem with delivery

UPS warehouses packages in Dallas

I have three packages on the way on Thursday. They arrived in Dallas on Thursday, 3/6. It is now Monday 3/9 and they are still not delivered, yet here they are less than 20 miles away. UPS is citing adverse weather. There were several days of adverse weather over a week ago. We have had rain on and off for a few days – that cannot possibly be considered extreme enough adverse weather to delay deliveries. Or maybe, anytime there's adverse weather anywhere in the United States UPS can just use that as an excuse to not deliver on time even in the packages are already in the local warehouse, according to theit own scans. They have changed the delivery time from Friday to Monday and now Tuesday. Yet they have been in Dallas for four days. This is a pattern that started with the snow and ice storms last year when UPS put all of the packages they could not deliver during those days into a warehouse and instead delivered new packages. They caught up over the next couple of weeks just before Christmas making many, many people miss delivery dates for Christmas gifts. Since Amazon started using their own delivery service in Dallas (after the UPS Christmas debacle) I have gone back to using Amazon since it's reliable. Unfortunately UPS is now not reliable in the Dallas area. I would just prefer priority US mail. At least it doesn't just get stuck in the warehouse when there's a little adverse weather so that they can report on time delivery to the fresh crop of shippers. Whoever runs operations in this region is clearly in over his head. They have absolutely no method of dealing with extreme weather. They just catch up when they get around to it, promised delivery dates be damned
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Review
#606002 Review #606002 is a subjective opinion of poster.
Cons
  • Delivery
  • Poor customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Ups cant get anything delivered on time

i ordered stuff on the internet and it had free 2 day shipping. it was a guaranteed shipping. it wasnt delivered on time. i call ups and they give me excuses. i email again they say it was delayed no idea why. i returned some stuff a few weeks earlier and 2 weeks later it still hasnt been delivered. i call them and they say amazon (the one im returning stuff to) has to call them not me. amazon refuses and ups wont do anything. my past few orders have been 3 or 4 business days late. what is 2 day guaranteed shipping when they dont keep their end?
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Review
#605848 Review #605848 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Unethical business practices
  • Delivery
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Package Review

I was not aware that my package was being delivered today so I missed the delivery. I called to reschedule and was given an address to pick up my package. I was told that to redeliver my package would cost me $6.00! This is ridiculous! This was only after 1 attempt! I could understand if it was after 2 or 3! I think this new UPS policy sucks and takes advantage of people! Judy Wescott
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Review
#605810 Review #605810 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Delivery Service Review

1.5
Details
Took two weeks to receive package. Told me my delivery time would be 11:30-3 came at 10. Customer service didn't help me.
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Review
#605806 Review #605806 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lazy UPS Driver

1.0
Details
It has been almost 3 wks and I've still not recd shipment!!! UPS driver is too lazy to take elevator to 5th floor apt - does not bother to call or knock on door and leaves pkg at UPS access point (AP) for pickup by sticking a note on my mailbox in the lobby. After 2 weeks driver picks package from AP to deliver and this time he calls and leaves message. So he takes back package to AP. AP confirms that they recd pkg and so two days later I go to AP to pickup. To my shock I now learn that driver picked up pkg from AP and taken it to some UPS Customer Center 20 kms away. Now Online trkg info shows "Delivered". InfoNotice says driver will re-attempt but 4 more days and no sign of driver or pkg!!! I called customer service only to find pkg is still sitting at UPS Customer Center (5th day), online tracking still shows "Delivered", and the InfoNotice that driver left last on my mailbox still reads "We will try again next weekday" - with 3 weekdays already gone since!!! HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! Why does UPS hire such *** and incompetents to drive their trucks to deliver (hardly!)??? I have (and will never) never used UPS for shipping. Unfortunately, I end up dealing with this *** of a company every time another company uses them to ship my products. Next time, I will make sure that the company I buy from uses anything but UPS for shipping - if not I will take my business elsewhere. Once enough shoppers start doing this, companies will be forced to use other shippers and avoid UPS like the plague.
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Review
#605745 Review #605745 is a subjective opinion of poster.
Cons
  • Incompetent delivery driver
  • Delivery
  • Poor customer service
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
  • Ups Driver

Package Review

Just came to door barely knocked left package on step in rain without any protection from rain on box. Did not give time for door to be answered. Was not the usual driver. So that means fill in drivers SUCK. I was right there at kitchen sink not 3 feet from door.
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Review
#605742 Review #605742 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Milford, Massachusetts - ABSOLUTELY HORRIBLE! GO WITH FED EX.

1.0
Details
I ORDERED SOMETHING AND THE SHIPPER SENT IT PROPERLY. I LIVE IN A "NO DROP" AREA SO I WAS GIVEN THE OPTION TO SIGN FOR IT BY UPS VIA THE INTERNET. I SIGNED UP AND IT WOULD NOT WORK - SPENT HALF AN HOUR WORKING ON IT WITH UPS CUSTOMER SUPPORT AND THEY COULDN'T FIX IT, ADMITTED IT WAS THEIR WEBSITE, AND WOULDN'T DO ANYTHING PAST THAT. THE SHIPPER DID THEIR PART, I DID MY PART, THE ONLY WEAK LINK HERE IS UPS. I AM SWITCHING TO FED EX RIGHT NOW! I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! THANK YOU.
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1 comment
Anonymous
#956418

People who type in all caps should shampoo my ***.

Review
#605656 Review #605656 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Let the company propose a solution

Two Day Shipping Review

1.0
Details
Amazon order 2 day delivery arrived in town early morning of 3rd day. Has been sitting locally @ UPS for almost 2 days and STILL not delivered! Amazon, UPS is giving YOU a bad rep too!
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Review
#605551 Review #605551 is a subjective opinion of poster.
Reason of review
Not as described/ advertised