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Equipment Shipping Review

1.0
Details
Ups came on to my porch and took 2 boxes i had sitting outside that are supposed to go back with equipment they were empty never called ups to pick them up the guy just took them cant get ahold of anyone on sunday this is total bull
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Review
#624155 Review #624155 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Sudbury, Ontario - Customer Service can't get any worse.

A parcel was shipped and we expected delivery next day. After two days and not received called UPS. First the agent had no idea where the package was actually located. She did however say two attempts to deliver the package was made, NO SLIP at the door. We asked the address for delivery be changed to a location where there would be someone to pick it up. Noon on day three, called UPS customer service, found out products in my location are actually delivered by Purolator. UPS guy says it is out for delivery at original address. Asked him why it wasn't going to the second address, he advised it takes 1-2 business days. I told him I wanted if off the truck and I would pick it up, again told me that request would take 1-2 days after the change of address was actioned. After yelling a little, he cancelled the change of delivery and said it would be at the depot for pickup on Monday, 5 days late. I took a chance and the parcel was at the depot on Friday, got home and the final delivery notice was on the door. No sign of the first two.
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Review
#623913 Review #623913 is a subjective opinion of poster.
Reason of review
Problem with delivery

Other Product Review

Ups,, you guys suck.. U kno what!!!!!! It's ridiculous that people pay just to get these *** *** services! I would never.... Ever get anything threw you guys again ! I dislike the whole operation, it's a rip off and you kno it!!!! People need to help take YALL off the map, yall mess wit the wrong one
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Review
#623709 Review #623709 is a subjective opinion of poster.
Reason of review
Bad quality

UPS in San Jose, California - Unbelievable work ethic

They are plain ***.They say came to deliver a package and I have been home all day waiting got the arrival and to no avail. I can't believe the most widely known company would hire such people that don't care for their customer service. fhb s f sf fs f f f f f f f f f f f sa fa f f a f af sfj asf fjffjjfjf f f f f a a f f a f s f f d fe v vv s f a fa f af a f e a f af e a f e f a f a f a f
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Review
#623627 Review #623627 is a subjective opinion of poster.
Reason of review
Poor customer service

Package Review

Ups lies. Said my address is incorrect so they can delay the package.delivery Friday end of the day,but no I have to wait till Tuesday.
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Review
#623596 Review #623596 is a subjective opinion of poster.
Reason of review
Problem with delivery

Getting shipment delivery from UPS!! Forget it!!

1.7
Details
I have always missed deliveries from UPS even though I am at home. UPS guy left package once outside my house, somebody took and wallmart had to pay for my loss. Now I dont trust UPS delivery guy so I scheduled a pick up from nearest UPS location. My request for pick up was accepted then after a day I get a notification that my shipment could not be delivered to the UPS location I selected so they sent it to the UPS location of their convenience. Now, I have to take a subway and then the bus to reach at the location they have kept my shipment and its gonna cost me 8$ and 2 hours.
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Review
#623111 Review #623111 is a subjective opinion of poster.
Cons
  • Delivery
Reason of review
Problem with delivery
Preferred solution
Deliver my package to the nearest UPS location to me.

UPS in Mississauga, Ontario - DO I HAVE TO STAY HOME FROM WORK TO GET MY PARCEL!!!

I will never never use UPS again!!!! I work full-time days and they arrive at my door while I am at work. They run on a delivery window which spans from morning to early evening. So do I miss a days pay to wait on UPS. Very inconvenient!!! This hass happen to me before! Customer service is no better with no care for the customer. They did not even go out of their way to help me. A two hr drive to pick up a package which is a waste of my time and gas! They have lost a me as a consumer.
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2 comments
Anonymous
#972775

My grown kids live in apartments.When ever they order anything they have it sent to my house since I am home all day.Do you have a parent or friend that is home most of the time?Do you have a elderly neighbor who is home get your packages for you?Their are all kinds of soultions I am sure you can use..just think outside the box.

MattD78
#972558

UPS is a business and guess what, they work in business hours as well. If they wait until people start getting home from work to deliver packages that means they don't start deliveries until 4PM and people would be getting knocks on the door to sign for a package at 10-11PM. So you can either be home and sign for the package, have the package delivered to your work or some other address where someone can sign for it, or tell UPS they need to start having packages delivered at 10 o'clock at night.

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Review
#622553 Review #622553 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS delivery and Customer service going downhill

UPS has returned my packages 3 times and the customer service sucks terribly!This is the worst worst carrier for package delivery. I have 2 info notice in my hands one from 4/13/15 and one from 4/14/15 with one being the first attempt and the second being the final attempt. Calling the managers at UPS is pointless . I was informed that there was a first delivery attempt on the 4/10 with GPS showing driver was at my location really? So were is that info notice? Why did the manager I spoke to yesterday did not see that? Why does my info notice on 4/13 says first attempt? The package is being returned as the other two packages. Why should I pay $5 for UPS to hold my package? Simply pathetic and careless! I will choose a different carrier for now.
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Review
#622274 Review #622274 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Unethical business practices
  • Incompetent delivery driver
Reason of review
Problem with delivery

UPS is not dependable !

We place a lot of online orders from Amazon.com paying for 2 day shipping . These packages are shipped by UPS and we almost never get them on time,as UPS always comes up with some lame excuse to reschedule . Example , we ordered diabetic testing supplies through Amazon and the package was guaranteed to be delivered by UPS on Friday ,April 11,2015 by the end of the day. Friday afternoon we received a text alert from UPS stating that the package was incorrectly sorted by their facility and delivery was being rescheduled to Monday April 13th between 9:45am and 1:45pm . Monday we were home the entire day waiting for the delivery and they never came . We contacted ups online to make a complaint and were told that UPS attemped delivery but no one was home and that they were rescheduling yet again to Tuesday, April 14th . We have surveillance cameras up and recording and no one stopped at our house ! We contacted UPS to make a complaint and let them know that the package contained medical supplies and they agreed to deliver ASAP . It is now 3:20pm on the 3rd scheduled delivery date and still no package ! UPS IS NOT DEPENDABLE AND I WOULD NOT RECOMMEND THEM
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Review
#621949 Review #621949 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Incompetent delivery driver
Reason of review
Problem with delivery
Tags
  • Ups Horrible Service

UPS in London, England - Unbelivable

1.0
Details
This company does not even deserve the effort of a review. But in hope that this will spread the word and companies like UPS start to take their job more seriously, I have to say, that after constant issues in receiving with UPS my items ordered online, I cannot BELIEVE how they can still function as a company. They should be called OOPS. Their drivers don't even have an operating telephone in order to contact the receivers....apparently not even the customer service team can speak to them directly to update with more precision. Not even their updates online are reliable. I read this morning that my delivery was still scheduled for delivery by the end of today, so I gave them a call to find that they've misplaced my item..... And all they can do is apologise, which means nothing when coming from a bureaucratic system of human answering machines, as I have spent yet another whole day indoors this year, waiting for the promised UPS delivery.... Not to mention the fact that SOME COURIERS WILL NOT EVEN LEAVE A NOTE saying they couldn't deliver. Absolutely incredible. I wonder what the benefits are of having such INCOMPETENCE delivering items to your customers. This goes to #ADIDAS #APPLE and all the others... APAWLING SERVICE
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1 comment
MattD78
#972559

Do you really think UPS drivers have time during their route to call each and every customer to let them know when they are getting their package?

Review
#621879 Review #621879 is a subjective opinion of poster.
Pros
  • Phone number to chase up
Cons
  • Delivery
  • Incompetent delivery driver
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered