Filter by rating
filters
State:
Show
City:
Show
Product:
Show

UPS in San Diego, California - Driver release

I put the notice for the driver to take my package to the neighbors homes to the left & right of my house. The driver which UPS said is a trainee took the package back. I called as soon as I got home to stop the package from being sent back to the company which sent it, but to no avail as the company sent the package back anyway. When I talked to them that evening the driver was not back from his assignment yet. They said they would get the package from him and hold it for me to come to pick up the next day. The next day UPS said I would have to go to Ontario to pick it up, which Ontario is 2 hours from my home. IDIOTs
View full review
Review
#626588 Review #626588 is a subjective opinion of poster.
Cons
  • Lack of training of the employees
Reason of review
Poor customer service
Loss
$140
Tags
  • UPS CUSTOMER SERVICE

UPS Lost One Box and Damaged Items in Another

UPS lost one of my boxes and damaged every item (computer, printer, monitor) in another. I packed the boxes correctly. It was not my first time packing the same items and sending via UPS. The box they "lost" was full of clothing and other personal items. How the *** do they lose people's property when everything has tracking numbers??? They sent me one hundred dollars for losing and damaging my property. This demonstrates to me that customer satisfaction means nothing to UPS. As a matter of fact it is a disrespectful attitude toward customers. UPS owes me money. I want my reimbursement now.
View full review
Review
#626048 Review #626048 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Problem with delivery
Loss
$1900
Preferred solution
Full refund

UPS in Merrill, Wisconsin - Unable to do a basic delivery

1.0
Details
I live 20 minutes from the company I ordered from which is also the same distance I live from a UPS sorting facility. The package literally took a week before UPS decided to hand over my package to USPS because it is apparently too much for them accomplish. A pair of shoes is beyond the scope and capability of a shipping company to delivery 20 minutes away. How immensely useful. How abundantly able. I have had nothing but issues from this garbage company and I have informed everyone I order from (amazon, etc.) to PLEASE consider sending me my items with a more capable carrier. USPS may get the reputation of being slow as molasses but my God does it get my packages to my door in one piece and within the time frame they give me.
View full review
Review
#625831 Review #625831 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Port Talbot, Neath Port Talbot - Parcel not delivered as stated.

The UPS "Useless Package System" have once again failed to deliver as per their delivery advice. They never deliver to my address on the day they are supposed to deliver. Utterly useless. Put on vehicle for delivery and returned to the storage as they failed to deliver. How bad can a company get. They should not be in business because they cannot deliver as stated. I wish all those who use this service would stop using them then I would get my parcel delivered on time as pre arranged. Wasted a whole day waiting when I could have been doing work.
View full review
Review
#625701 Review #625701 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS is a joke 0 stars

1.0
Details
They delivery a package either so late at night they tell u the next and you dont get it the night day until 7pm. it seems like some neighborhoods have priority over others. i have a friend that lives in a nice part of town and get his packages on time and early or mid day. i live on a more poor side and receive them late at night. Customer service never helps me find it. and when i tried to go pick it up they wouldnt let me and said it had to be delivered. when it finally came it, they did not knock on my door and just left the package on my door step. not to mention it was a $500 phone from sprint.
View full review
Review
#625592 Review #625592 is a subjective opinion of poster.
Cons
  • Boyfucks
  • Usps is much better
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

UPS Drivers are; too lazy, in a rush, and poorly trained in customer service.

UPS Delivery Driver did not make any attempt to contact my suite. Left notice only and it seems from the ups access store this is a common occurrence within my area where they are not willing to deliver packages to condo units. This is the second time that this has happened and I've also experienced the drop and run where they leave the package by my door and they don't knock or announce that they've dropped of my packages. The only time I realize that its has been delivered is the online tracker. This is not a safe practice, I would not use their service if I had something expensive to be delivered. Scary thought.
View full review
Review
#625035 Review #625035 is a subjective opinion of poster.
Cons
  • Ups
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS in Fort Lauderdale, Florida - Bed for daughter coming home returned to sender

My daughter has no place to sleep because the UPS driver decided not to leave the box with her bed - even though there's a note on the door to leave the almost 100 lbs box and after the sender Overstock.com authorized UPS to leave the box. After the first delivery attempt, Overstock advised the driver that there was no signature requirement on the box so it could be left and then I left a note on my door authorizing UPS to leave the box. The Driver decided that he did not want to leave the box and after two attempts decided to return the box to the sender instead of giving me the option to pick it up from UPS. Now my child will have no bed! Thanks UPS! You will never be FEDEX!!!!
View full review
Review
#625031 Review #625031 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS breaks everthing

I just bought a $700 marine toilet and it was shipped in the manufacturers packaging. UPS managed to break it. I almost yelled out at the delivery driver as he was rolling this large cubic box down the aisles of his truck and then down two steps onto the ground. I wish I had because it would have caught him red handed. As is he will probably blame someone up the line. But Alas the box looked no worse for wear and I bit my lip. 10 minutes after he left I open the box and noted the ceramic toilet bowl was cracked from halfway across. This is only one of many times UPS has busted my stuff. Their only salvation is that FEDEX is just about as bad. I have gone to using the Post Office whenever I can.
View full review
Review
#624586 Review #624586 is a subjective opinion of poster.
Reason of review
Damaged or defective

Package Review

1.0
Details
Truly garbage delivery service. Every experience I have with there support is a waste of time. Always losing packages and blaming the customer.
View full review
Review
#624516 Review #624516 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups - Package Review from Newton Grove, North Carolina

I ordered an item on April 15, 2015 that was coming from west virginia to North Carolina. I wanted to make sure it was going to be here on time for the following week due to leaving. I called UPS and ask them about my choice to upgrade the package. So I did so on the 16th. I called and spoke to several different UPS representives and ask " what day will my package be delivered on"? And everyone one of them said "Monday". I thought great!!! UPS didn't screw it up this time. We'll I kinda thought something was wrong when I checked online info and what they said over the phone was the complete opposite. So today is that Monday and I called UPS and asked so is today the day my package will be delivered like you all promise by 3 different reps. AND I'M LEAVING TOWN FOR THE WEEK! The answer was uhhhh.... not sure.. just keep checking your tracking info... WHAT ! Your not sure I paid extra to make sure it will be here I was promised this is what I needed to do to have this package here! Do your job UPS! So now I don't know if it will be here and I'm not calling to speak to that wonderful customer service that ups has they sound like a bunch of lazy,tired I hate my job employees. Whenever this package is delivered I will do whatever I can to only ship with fed ex! I never once had a problem with them. Ups really don't care well thanks for upgrading your package and sorry for getting our info wrong so your package will show up at some point. Good luck ! That should be there commercial slogan "you will see us when you see us". I'm very unhappy with the customer service there rude. And I was nice and tried to just get some answers until they just like who cares attitude! I'm done with ups!
View full review
Review
#624448 Review #624448 is a subjective opinion of poster.
Reason of review
Order processing issue