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Ups - Package Review from Waxahachie, Texas

2.9
Details
Continuous delivery errors either to another address, lying about package being delivered & was not.( eye witnesses to wrong delivery or not delivered at all. When you call customer.service they say it has been delivered. When drivers are hired I wonder if they do background checks or can these people read at all??????? Possible theft ring. And NO I do g want to be contacted I want the problem fixed. If you can't fix the problem the. Dont offer you services. !
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Review
#629337 Review #629337 is a subjective opinion of poster.
Reason of review
Poor customer service

Package Review

I stayed in all day having reviewed their website which said item out for delivery.. It didnt arrive so later checked website again which said first attempt at delivery had been made and receiver not available. ! What a cheek, I wasted a day waiting for them, then they blatantly lie..!! No one came any where near me.. !!!
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Review
#628891 Review #628891 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Dayton, Ohio - Delivery Mayhem

If there was another option that didn't involve my packages being delivered by UPS that would be A-OKAY for me. This is the third time I have had this issue with my delivery man. I am an adult. I work during the day, and I am also a graduating student. I DO NOT HAVE TIME TO BE HOME PLAYING GUESSING GAMES AT WHEN YOU ARE GOING TO BE KNOCKING ON MY DOOR. I live in an apartment, so evidently even if I had signed up for mychoice, and selected the option that allows the delivery man to leave it at my door- which I did- I still have to sign it. What are your little delivery notes for anyway? You may as well leave a sticky note on my door that says: "SORRY WE MISSED YOU. WILL TRY AGAIN SOME TIME TOMORROW WHEN WE GET TO IT- UPS". I mean really, the first time this guy dropped off one of my packages he told me he would be here after 3 on the note and do you know when he came? At 9-o-clock in the freaking morning. The rep on the phone told me they try to estimate but are you kidding me? That's /estimating/? I ended up calling UPS and telling them to hold my package at the nearest location and I'll come get it myself. The nearest location was West Carrollton which is 40 minutes from me-ridiculous. I was told the guy would be here after 5 today. I'm lucky I was home because he came at 2:30. I mentioned it to the guy and he snidely replied: "Do you want me to come back?" Oh-ho you're real funny guys. Real funny. I'm glad I don't need to order anything else online, because god forbid I have to call off work just to sign for another *** package.
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Review
#628830 Review #628830 is a subjective opinion of poster.
Cons
  • Driver lied about delivery attempt
  • Incorrect delivery times given
Reason of review
Problem with delivery
Preferred solution
Get yourselves together and realize that people work and cannot babysit their homes for you
Tags
  • Poor UPS service
  • untimely fashion
  • missed delivery
  • Ups Missed Delivery

UPS in Henderson, Kentucky - Delivered to wrong address

1.0
Details
sent a document for next day delivery by ups and my package was delivered to the wrong address. It was delivered to Kansas City, Mo. instead of Parkville, Mo. How can you get one from the other are these people illiterate or What? Will I get my money back or not, will I get my package back? This the worse service I have ever reci eived from a business of delivery. I will be using FedEx from now on for my important deliveries and the post office. Can't afford to have this happen to me again. Bad for business ups when you mess up on deliveries and deliveries are you main reason for exiting!
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Review
#628664 Review #628664 is a subjective opinion of poster.
Cons
  • Delayed delivery
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Deliver product or service ordered
Tags
  • missed delivery

UPS in Epsom, Surrey - Customer Service

Customer Service is a joke, Package contents lost. This is the message on the tracking page: Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded UPS will notify the sender with details of the damage Spoke to Customer Service and No i could not speak to anyone about this. No i could not be put through to Supervisor. No they could not tell me when i would have a call back. No they could not give me another number to call. No they could not tell me why the box was discarded. Think it may be time to look for another carrier
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Review
#628596 Review #628596 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in New York, New York - My Russian Passport was almost lost

The delivery guy threw my package with documents on the floor in the building instead of putting in the mail box or delivering it to my door while I was still at home. Usually UPS makes 3 attempts on delivery and only after leaves it in the closest UPS location. My mom paid for the service from Russia to USA $50 for a tiny package. Thank god to my neighbour who found it and gave it back to me. The scary part if my Russian passport was lost or stolen I could've been left without identity. And to restore my passport I would've have to go back to Russia and I don't have the money, or time, or desire to deal with that. I use to love your service because I felt that I can trust you UPS, but now I'm so disappointed. I went through major stress and anxiety. I have 5000 followers on FB plus a lot on IG I will make sure to make a post and warn EVERYONE about your careless services. Unless you want to reimburse the money or offer other options.
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Review
#628083 Review #628083 is a subjective opinion of poster.
Pros
  • Transport time
Cons
  • Pathetic customer service
  • Telephone customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Same Day Shipping Review

1.0
Details
Was tracked in Deeside at 04:30, to arrive same day in Wirral. Didnt arrive on the friday. Nothing at weekend, just arrived at 12:50 monday. Worst service ive experienced,never again!!!
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Review
#627629 Review #627629 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Don't delivery nothing and lie about that

Today UPS was expect 24 april 2015 delivery in my apartment my Apple Watch. Then i request off and i was waiting all day long in my apartment. No one knock the door. No one leave a note on my door. Just a *** email told me about an attempted delivery at 2:59pm that was a TOTAL LIE. Lazy drivers or just are late on delivery schedule just take shorcuts and skip some deliveries and lie about them were attempted deliveries, but the fact they never did. They want costumers drive to a 15 mts away UPS center if want the *** packet or wait a 4 days for a second fake attemped delivery. So bad. I haven't car and i need take two buses and walk about 20 mts go and 20 back to the *** UPS center. I hate those ***. I hope company bankruptury and dissapear from the face of this planet. Will make me so happy.
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Review
#626764 Review #626764 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS in South Windsor, Connecticut - Driver made no attempt at knocking. Notice left by lazy employee!

1.0
Details
I stayed home from work to get an extremely important package. It contained documents I needed for an overseas work conference. I was home all day, waiting right by the door. I live on the second floor, and my address label states just that. I checked the status online, and it said "delivery attempt made". When I looked, I found that was seven minutes earlier. I went downstairs to the front door that leads to the foyer, and there was a "we missed you" notice stuck to the door! This driver never knocked, and never even went up the stairs. This isn't the first time this particular driver has done this. I realize that it is Friday, and everyone is in a rush to get the work day finished, but your driver made a bad choice, and because of that choice, and not receiving the documents I needed, I had to miss my flight! My apartment building has cctv, and I WATCHED this driver go up to the front door, and immediately write out a slip. He did not knock, and was there for less than 10 seconds. I want the number to human resources because I am going to file a complaint against this driver.
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1 comment
Anonymous
#981403

Does your apartment a secure location (requires a key or card) to get through the main door to access the apartment doors? If so, maybe that's what held him up. If not, then yes, he is plain lazy and you should file a complaint.

Review
#626760 Review #626760 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
I would like the driver reprimanded

Ups - Package Review from Newark, New Jersey

I am disabled and the driver didn't not blow horn as directed to do so by 3 Supervisors from Ups. Also I was promised by supervisors. That my package was going to be sent to me. I hada surgery and i needed mt blow up bed for my healing process . I never got a call back intil now and this worker who called me had a attitude and hung up on me. What does this dumb lady expect me to be happy that she is telling me that On behalf Ups we would like to tell you your package is going back to Amazon!!! I have PTSD why did this idiotic female from UPS even call me to back to make me mad. I have already email Amazon a complaint about UPS carriers
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Review
#626687 Review #626687 is a subjective opinion of poster.
Reason of review
Order processing issue