Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Dear UPS, stop hiring monkeys to deliver packages...

1.0
Details
My package was shipped on Wednesday, it was out for delivery on the following Saturday. At 5:00 PM, I check the tracking and it said "Out for Delivery" in my town. I refresh the page literally a minute later and it says "Delivery will be rescheduled" due to an apartment number missing or being incorrect. Problem is: I don't live in an apartment. The closest apartments to my house are three blocks away and obviously on a completely different street. I had a package delivered by UPS to my house--the same house I've lived in for more than ten years--earlier this week, with no problems whatsoever. I tried calling the Customer Support line and--big surprise!--no one answered. So I sent two emails complaining about that. I'm still fuming, typing angry comments on a forum, when around 7:50 PM, I saw a UPS truck stop outside my house. My dad was outside, standing by the gate, expecting a package to be handed off. But do you know what happens? The driver looks at him, says he has nothing, then drives off. How lovely. Did he come to rub it in my face that he wasn't delivering my package that day? I sent a third email to Support about that. So now, I have to wait until Monday to have it delivered because they don't work on Sundays... Now I'm patiently awaiting a reply to my email from Customer Support to see what dandy excuse they have for this. Oh, and I included a nice little link to a site full of complaints about UPS. Hopefully they'll learn a thing or two...
View full review
Review
#633117 Review #633117 is a subjective opinion of poster.
Cons
  • Time that delivery takes
  • Poor tracking tool
  • Incorrect delivery times given
Reason of review
Problem with delivery
Preferred solution
Hire competent workers
Tags
  • Terrible UPS service
  • UPS Compalint

UPS - Late delivery attempts & Misdelivery

1.0
Details
The UPS Choice service is an absolute joke; it does not give you an accurate range of delivery at all. The 2nd day attempt, we waited all day for the package to be delivered just to have them attempt at 7:45pm (when we were out for dinner). The 3rd attempt: we waited all day again. My estimated delivery time was 11:45 am - 3:45pm; Waited around all day and night to have one package delivered at 10:20pm and the other one misdelivered. Thanks a lot UPS. I guess I will return to buying things in stores, in person, to avoid this ridiculous practice of wasting customers' time.
View full review
Review
#633089 Review #633089 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS

1.0
Details
Paid £72.47 for "overnight" shipment of a small parcel from UK to France. Package eventually arrived two days later. No notification whatsoever from UPS, either to me or to the recipient, that the package would be delayed. No explanation whatsoever from UPS, only a vague, feeble apology about "problems caused by your shipment" (sounds like I was putting them out by sending a package!), and this only after I REQUESTED an apology. No refund yet, although I'm still demanding one. UPS seem to think it's perfectly acceptable for them to charge consumers for a service and then casually fail to provide it, without any explanation or apology. Would never, EVER use UPS again and would strongly advise all other potential customers to stay away.
View full review
Review
#632619 Review #632619 is a subjective opinion of poster.
Cons
  • Failure to deliver overnight
  • Unprofessional and rude behavior
  • Delivery lies
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • UPS guarantee NOT

Ups - International Shipping Review from London, London

1.0
Details
I sent a parcel from Mexico. When it arrived in the UK, Customs charges had been added, with no notification to me. As soon as I became aware of this, I started contacting UPS to enquire why these charges had been added and how I could pay them, rather than the recipient. It took several months before I had a personal reply with an explanation. By this time, it seems my package may have been destroyed. I am requesting a full refund of costs, including package contents and yet still have received no financial compensation. This has been going on for over 6 months. Customer services, when called, were beyond useless, too.
View full review
Review
#632186 Review #632186 is a subjective opinion of poster.
Reason of review
Pricing issue

Did not know how bad UPS service really was until now!!

Paid for next day delivery of important package to my son at college and 3 days later still hasn't received. Online chat person basically said it was the stores fault, U GOT MAIL, because picked up too late for next day delivery. Well, it has now been 3 days and still no delivery. Finally spoke to a "real person" and was told would take up to 8 days to resolve lost claim. UPS needs to speak to my son, the recipient, U GOT MAIL, the mail store 1st to verify the package. I told them my son hasn't received the package and I can go to UPS tracker to see the time and date of pickup from U GOT MAIL in 2 minutes. I was told it would take 8 days to find this information out!!! Also was very upset that neither myself the one who paid for the service or my son the recipient will be kept up to date on the lost claim. UPS will only notify U GOT MAIL from this point on with a lost claim, because they are the customer who paid for the service. I PAID FOR THE SERVICE!! UPS does not care about customer--only the store. VERY BAD BUSINESS PRACTICE--
View full review
Review
#632185 Review #632185 is a subjective opinion of poster.
Cons
  • Inabilty to perform primary task
  • Pathetic customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • UPS complaint

Ups - Gift Shipping Review from Detroit, Michigan

1.0
Details
I ordered a gift for my wife fr our anniversary, had it shipped with UPS, she was supposed to be away the day of delivery, but her plans changed and I wanted the gift shipped to a different address so the gift would be a total suprise for our anniversary that weekend. UPS refused to change the address. I am done using a company that refuses to help a customer!! What happened to the customer is always right?! *** UPS!!!
View full review
Review
#631523 Review #631523 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Oklahoma City, Oklahoma - Shipment not delivered and one shipment missing

I have my medicine delivered by veterans administration. Last month My medicine was mailed to ups and it came up missing. This month the delivery driver came to my Home and instead of coming to the front door and ringing the door bell, he went to the side door that was and left a notification and left. I called and spoke to the manager and all they could say was we are sorry and we will deliver your meds tomorrow but could not give me a time other than stating that he will probably be back in your area the same time tomorrow.
View full review
Review
#631477 Review #631477 is a subjective opinion of poster.
Cons
  • Customer service attitude
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Shipping Service Review

1.0
Details
"***" ups they slow as *** i will never use them again,if i order online & they use ups i want be shopping i wait on the mail man from now on
View full review
Review
#631451 Review #631451 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Review in Shipping category from Harare, Mashonaland East

I have been waiting for my parcel which arrived at UPS Zimbabwe since 30 th April. I have been calling the office and they keep promosing that they will deliver.
View full review
1 comment
Anonymous
#980404

i ordered something online and ups tracking system shows it was left on my front porch now its gone. what the **** don't they know they can steal your car from the driveway but not a small package.

they must be brain dead..........i am so mad..i needed a medical supply for my arm now i have to find another way to treat it. don't order anything online that is delivered by ups because they are to *** to think what do they think we live in the 1950's

Review
#631203 Review #631203 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Johannesburg, Gauteng - Misrepresentation, theft and unprofessional

I recently sent a package to South Africa and when I called to find out about the amount I had to pay for my package I was told it was R 826 on their system. I then authorised them to debit my card with this amount. After about an hour I saw R1 826 come off my account which was 1000 over what was communicated to me. Then I called to ask what was happening and Marverick the one who had debited my account hung up the phone on me when I asked him why they took more money off my account than authorised. UPS had no right to take this money off and when I called to speak to the supervisor and explain my situation he explained it away saying that their system was wrong then I asked him what their procedure was to make payment and he said they check system then invoice then alert the customer of the amount owed. I called to make payment and this procedure was not followed apparently as I was only told of R826 and authorised this amount but now I had been stolen from. This is not right and not legal. Noone should be able to do this and UPS needs to correct this. THIS IS HIGHLY UNPROFESSIONAL and UPS should also train your staff to deal with customers and also data capture accurately.
View full review
Review
#631181 Review #631181 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$180
Preferred solution
Let the company propose a solution