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Ups - Pick Up Service Review from Saratoga Springs, New York

Terrible company that makes huge mistakes, costs others a lot of money, makes excuses rather than taking ownership of mistakes, and does proceeds with an attitude that contradicts any attempts to make things right. They attempted to deliver my package to a city 35 minutes from where I live. The addresses were not even similar. They left a notice at that home, that person called UPS and said they'd pick it up, they went to the UPS facility and retrieved my package. I must also state that I am female and the person who retrived it was male. Our names could not have been more different. Upon each conversation with UPS thereafter they pointed fingers at the company who shipped it (***). A lady from the UPS facility called me to apologize, as she was responsible for handing my packagae over to the wrong person. Following her apology she told me that she could provide me the name and address of the man who picked it up so that I could get in touch with him and retrieve the package myself. I was appauled. The compaby I purchased the package from has now sent me a brand new $900 package free of charge (in lieu of a major mistake made my UPS), however I spoke with a rude supervisor this afternoon wondering where my package was . Again, blamed the company I purchased from for wrongly entering my address, which was entered the opposite of the way it was during the first attempt, as instructed by a UPS employee. I have never been so dissatisfied with a delivery service and I am angry beyond words.
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Review
#638311 Review #638311 is a subjective opinion of poster.
Reason of review
Poor customer service
3.0
Details
Very unpleasant experience with UPS (of which I always had a positive opinion before). We were expecting two packages, had tracking numbers, and were in the driveway to receive them. The truck pulled up in our driveway, the driver got out his rolling truck, and...
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3 comments
Anonymous
#985401

You have 2 options when having something delivered.

You can acept it, or refuse it.

You elected to refuse the shipment.

Drivers do not have time to wait while the contents are unboxed and inspected, that is between you and the party you ordered the items from.

You must be the one was holding up the line at the Electronics store the other day. Demanding to inspect your item before paying for it! You pay, you open, if there is an issue after purchase, you go back to the store to resolve it.

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Review
#637135 Review #637135 is a subjective opinion of poster.
Pros
  • Tracking tool
  • Tracking our packages
Cons
  • Drivers
  • Broke my stuff
Reason of review
Problem with delivery
Loss
$1100
Preferred solution
Let the company propose a solution
Tags
  • Shipping Practices

Ups - Delivery Crew Review from Toronto, Ontario

It's the second time that while Im not in my residence the UPS drivers arbitrarily choose an Access Point to store my delivery which is 45 min walk from the shipment address when a UPS Store is 5 min walk. The driver each time either refuses to communicate over the phone or confirms that I can pick it up at the store which turns out to be an absolute lie. The driver also did not speak enough English or prefered not to so my requests to buzz in my neighbour were ignored. Last time it took 2 weeks for me to get the delivery in the nearest UPS store. All excuses about why the driver chooses the Access Point so far away are false as I did talk to the UPS Store in question and there is no reason not to leave my parcel there. Im disgusted also by the Customer Service who last time mentioned that I should not have "an unrealistic expectation" of the delivery being left at the nearest to me UPS store.
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Review
#636333 Review #636333 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS Leaves Pkgs. With ANYONE!!!!

1.0
Details
Today UPS left two packages at a store in our neighborhood with people we don't know. He left packages with people in the area that we don't even know. He left packages with people in another town because they had the same last name. He left packages at a store 20 miles away because someone in our community owned the store. We never know where our stuff will end up-and they don't make the recipient sign for the packages so if they go missing we're just out of luck. When we check online, it informs us that the packages have been delivered to OUR HOUSE but then we have to try to find who might have them!! Luckily, we have so far had calls from the ones that accepted the packages, but I think that sooner or later we will lose our order and never find it. Without a signature of the actual person who received it, there will be no way to find the packages. My husband orders very expensive parts online, and there will come a day when he will lose one, I'm sure. Does anyone know of any way to keep this from happening, or do we just put up with this? I HATE UPS!!!!!!!!!!!
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2 comments
Anonymous
#1265914

You should have put a comma when you said "you never know where things are going to end up.

Anonymous
#984712

On the UPS web site you can sign up for "My UPS" for free. It will let you track packages, require signatures, etc.

Oh by the way, I live in Sandersville also.

I have had no problems with UPS but I live on 24 and am easy to find. Hope this helps.

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Review
#636008 Review #636008 is a subjective opinion of poster.
Cons
  • Deliver to someone else
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Delivery Problems

UPS in Edmonton, Alberta - Waited home all day & delivery driver did not call

1.0
Details
UPS is the worst! i waited home all day for my package and the delivery driver did not call upon arrival. My buzzer has not been activated because I just moved in. All the driver would have had to do is call, and I would be downstairs within 30 seconds to meet him. However, according to UPS drivers do not call Customers, because that call could cost them money to make. (Instead of making a 1 minute call, Customer Service is happy to argue with me for 1/2 an hour about the situation). I spoke to the manager, Nicole, who gave me no options to rectify the situation. Nicole was the rudest person I have ever spoken to-in a mocking, self-assured type of way. Now I have to drive and hour to pickup the package myself, and the thought of possibly meeting Nicole makes me sick to my stomach.
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Review
#635086 Review #635086 is a subjective opinion of poster.
Reason of review
Get it together UPS!
Loss
$700
Preferred solution
Deliver product or service ordered

Bad service and the worst people are from UPS

1.3
Details
I left a note on my office door that I was at the back of my property to call out at me and I would come to the front the *** driver that came out to my office didn't even bother to call out at me just left his *** note on my office door and left, talk about very bad customer service UPS is the worst this is about the 3rd time this happen, I even sign up for there freaky *** ups e-mail service and it still doesn't get your package on time, I rather have a man on a horse deliver my package they do a much better job and with a smile,
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Review
#634861 Review #634861 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • UPS Delivery missing AGAIN Wors

Package Review

Worst customer service....my box went missing.... Jst shipping from toronto to montreal and they guys dont even bother....Very POOR Service
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Review
#634776 Review #634776 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS in Humble, Texas - Unanswered E-Mails

Had a delivery from China. Have pictures leaving the plant in china and arriving in Houston Tx. The Items were packaged in a wooden crate with steel corner plates for additional strength. It looks like the crate was not tied down and rolled during a sudden stop. One of the support blocks was ripped off the crate and was discarded. The crate was split at a seem and some of the small componants dropped out of the crate. These smaller componants were shipped in a plastic container inside the crate. The impact was enough to break open the plastic container and shift to the bottom of the crate. The problem is my customer cannot use the main tool that was shipped because the smaller componets are missing. It has been over a month and had nothing resolved. The customer service was pathetic. I had asked for a senior manager . After contacting them I sent all the pictures and coresponence with the previous employee.Have not had a response.I would suggest using another company.It is very clear how much they care. Just have a look at all the complaints.By the way. My customer is still unable to use the tool he paid for. It is now going to cost my company approx 1500 to replace the lost parts.
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Review
#634668 Review #634668 is a subjective opinion of poster.
Cons
  • No solution to problem
Reason of review
Damaged or defective

Ups - Manager Review

This delivery company is useless and very rude. Not helpful at all. Delivery came and was damage arranged for them to collect to investigate they finally collect after many phone calls saying they are collecting on the day i waited in all day then there not etc. When collect delivery guys very rude once again then a week later after waiting to hear from them about the investigation we called to find out they had sent the item back to the seller and will not refund us or help us any further. There is never a manager to speak to or a complaints department. What a load of rubbish. DO NOT USE THIS PATHETIC COMPANY!!!!!
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Review
#634530 Review #634530 is a subjective opinion of poster.
Reason of review
Damaged or defective

UPS in Honiton, England - No attempt to deliver parcel

i am hard of hearing and left several notes out the front so I would not miss my parcel and even a large brass bell, but to my amazement I saw on the tracking info that an attempt was made at 11.56 so I reviewed my CCTV and saw a UPS van drive by not stopping and no one came to my door. What a way to treat a disabled person as then I had to go and collect it from a pick up point causing me stress and upset that he had lied about the delivery. I would not recommend them and ask your sender not to use them as I have done.
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Review
#634072 Review #634072 is a subjective opinion of poster.
Cons
  • Lied about delivering parcel
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution