Anonymous
map-marker New York, New York

Ups - Delivery Service Review from New York, New York

UPS is great if your delivery has no problems. But, as soon as there is a snag, good luck getting your package. My driveway is being re-done so no access to my house by UPS truck for the last week. Had an unknown delivery attempted and failed. Spent 45 min on the phone with UPS trying to figure out how to get my package. Was told the only way to retrieve it was to go to the Customer Center 30 min away. Told me hours open were 9-5. I get here at 9:05. They don't open until 9:30..... Perfect!
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Reason of review:
Poor customer service
Anonymous
map-marker Westborough, Massachusetts

Ups Delivery Service Review

I missed the first delivery.... I signed the notice and they left another notic and mentioned that I missed delivery again! What the ***! I signed for the package on the first notice! Horrible experience! I was waiting the whole day and left at 7 in the evening and they deliver at 7:30 pm!!! Very frustrating!
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Reason of review:
Bad quality
Angelica Hyv
map-marker San Francisco, California

No UPS delivery when told by customer service it would definitely be here by 7

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Updated by user Aug 01, 2016

So for 2 more days I waited at home for by delivery, having been emailed to tell me that it would be delivered. Nothing the second day except they had the nerve to tell me that I wasn't home.

The third day I caught the UPS driver. i was on his list but the furniture was not on the truck. Later that afternoon they had the nerve to call to say they had attempted delivery and I wasn't home (45 minutes after the truck incident). I was home.

I told them to return the furniture, which I really wanted, because I couldn't deal with it any more or take more time off from work. The company I ordered from also attempted to get information after the second day and were told that it hadn't been on the truck and they didn't know where it was.

However, by the third day I was told it was on its way, so I again stayed home waiting and caught the driver who told me he didn't have it. I have filed with the BBB but only received an email that they are looking into it and are sorry I was frustrated.

Original review Jul 02, 2016
I was waiting for a piece of furniture and received notice that it was on the truck and would probably be here between 9:30 and 1:30. No such luck and reading further a note said this was only an estimate. I had taken this time off from work and was going to leave for a 4 day week-end in the late afternoon. I called customer service and they assured me that it would definitely be here by 7, so just wait. I said "this is a promise" and was told yes. Well at 9:00P.M. I called again and was told that it had been returned and the driver was finished for the day. Another try would be made on Tues.(after the holiday). This is a 75 pound package so I can't pick it up-it's probably why it wasn't delivered. Now I have to take another day off from work for another possible delivery?
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Reason of review:
Problem with delivery
Anonymous
map-marker Costa Mesa, California

Ups - Delivery Service Review from Costa Mesa, California

Same thing just happened to me today. The driver lied about attempting delivery and also misdescribed where he tried to deliver it. I have 2 video systems assistance has multiple cameras no camera at any time showed UPS driver actually trying to deliver anything. Driver also claimed unable to deliver because unable to sign for package. Package did not require signature! I called complain several times.. UPS stands behind cooked drivers not customers. It is Friday evening and I don't have my package and don't know where the heck it is yet UPS knows and could care less. UPS should be banned from mail and package delivery. I will now on from insist to only use USPS for safety.
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Reason of review:
Poor customer service
Anonymous

UPS is passive agressive

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Working with UPS is impossible. Especially when their insurance is involved, They collect their insurance fees, and that is the last time you will hear from UPS. Any claim falls on deaf ears, And if you use one of the many UPS stores, which are contracted, and not part of the corporate UPS, you are screwed. They act like they are self insured and profiting from their inattention. and passive aggression towards customers. I actually had a UPS agent say they were 'sorry but' and started to make excuses. They had no idea, just excuses. UPs is so big, this complaint is just venting and will not make a difference. Boycott UPS
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Loss:
$850
Cons:
  • Customer service at the store
  • Notice not left
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Bridgeview, Illinois

Ups Delivery Service Review from Bridgeview, Illinois

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They are very inflexible with delivery. I had to call Mcm and UPS back and forth because UPS has no idea what they are doing. One gentleman helped me greatly by letting me know the eta for when my package would arrive the next day a different dude says that he isn't able to do that. They are not trained very well and will tell you one thing and someone will tell you something else. You go on their website and see their slogan for ease of mind on deliveries but it's quite the opposite. Very *** service
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Reason of review:
Problem with delivery
Anonymous
map-marker Walnut Grove, Georgia

Ups Customer Care Review from Walnut Grove, Georgia

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UPS is the poorest customer service I have ever dealt with, even their automated systems argues when you ask to speak to a live person. After three and and a half hours dealing with a delivery issue, while I was on vacation, problem not resolved. Web site couldn't fix but charged me three times, customer service said it was fix, but got a call from our home distribution center and got a different story! So goes the relaxation of vacation! Ugh!
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Reason of review:
Poor customer service
Anonymous
map-marker Long Beach, California

Ups Standard Delivery Service Review

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I'm wondering why two packages approximately the same size 2 pounds 6 pounds are leaving from Tennessee to California one comes here direct the other one heads north and takes a 2000 mile detour how can this happen?why were they not sent together ?when I asked one of your representatives for an explanation believe me it was extremely *** poor!
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Reason of review:
Bad quality
Anonymous
map-marker Bellevue, Washington

Ups Ground Delivery Service Review

I shipped boxed thru ups grounds on june 7 i only got 4 and i never recieved the rsy of my boxes wiyh ally belongs. I email them back to back i call investigation and nothing Is the end if august 2016 i still have not gotten anything resolve.
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Reason of review:
Bad quality
Anonymous
map-marker New York, New York

UPS refuse to drop the package at my door

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Initial Question: I am at home waiting for it the whole day....live in an apartment, no one rang bell or came up... Prairie Grace A.: Hi, this is Prairie Grace A.. I'll be happy to assist you. Tian: tracking 1ZX066V803******** Prairie Grace A.: I'm sorry to know that the driver did not ring the bell at the time of delivery. Let me see what I can do. Please give me a few moments while I check on that. Tian: this is not the first time that ups drivers get lazy and see a door downstairs and decided that they can't come upstairs and say no one was home Prairie Grace A.: Thank you for waiting, Tian. I apologize for what happened. I would need to send a message to your local package center to inform them about it. May I please have your phone number and last name? Tian: xxx-xxx-xxxx is my phone number. Full name is Tian xxx Prairie Grace A.: I've already sent your concern to the local package center. A local representative will call you first thing in the morning tomorrow for further assistance. Tian: what????? are you *** kidding me? Prairie Grace A.: I'm sorry but it shows that it is already past the cut off time. Tian: This is what I get for shipping with UPS? Tian: Where Can I file a complaint that can be heard? Tian: the reason why I am this upset is because this is not the first time UPS DRIVERS ditched my package Tian: All my FEDEX deliveries came to my door... Tian: Hello? Answer my question please....where can I file a formal complaint? Prairie Grace A.: You can file a complaint by sending an email: https://www.ups.com/upsemail/input?loc=en_US&WT.svl=Footer Tian: Thank you very much Tian: Is there anyway to find out who the driver is on the route carrying my package? Tian: surely you must track your drivers with something Tian: you don't have to give me a name but your lazy employees need to be held accountable for what they dop Prairie Grace A.: I can ask the facility about it however the phone call would be tomorrow. Tian: Then I will hold you accountable for your actions tomorrow Tian: May I have your email so I can correspond with you Tian: Now I have to cancel my plans tomorrow to wait for something that should have been delievered today Prairie Grace A.: I am sorry but I do not have an email address. I can only communicate through chat. Tian: Then how will I know if you follow through with your claim? Prairie Grace A.: Please wait for the facility to contact you tomorrow. Tian: once this chat windows closes Tian: I see...I assume you are not even in the state of NY and this is probably outsourced somewhere. Tian: This conversation will be recorded Tian: Thank you very much for your help So this is not the first time that they did that to me. I live in a 20 floor apt building and there is a door downstairs in which you have to ring a bell. The driver not only did not ring any bells but he decided to drop it off at a pick up center. There was not even going to be a 2nd or 3rd attempt to deliver the package. Not only that the guy tells me to go pick it up myself AFTER I PAID FOR SHIPPING...you *** kidding me? EVERYONE DON'T USE UPS. use the u.s postal service or fed ex. they deliver to my door every time...
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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

Collection At UPS Drop Off Point

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I recently used a collect at UPS drop off point service for a delivery from Decathlon but I was not permitted to collect the item without a passport or driving licence (photo id). I protested that no instruction of the requirement of a photo id had been given to me and no such rule existed on the UPS site but the agent could not release the package.

I contacted UPS UK and an agent arranged to have the package delivered by today. It is after 8:30 PM and UPS is closed but no delivery because the package is still at the drop off point. Nobody from UPS turned up!

Am I happy to recommend this company. *** no, Ultra Poor Service!

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Cons:
  • Bad service
  • How they mess up over and over
  • Delivery drop
Reason of review:
Not permitted to collect my package and unacceptable customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Well no *** your going to need some sort of id...that's just common sense ...sorry but that's not ups fault that is on you...

Anonymous
map-marker Ennis, Clare

Ups Delivery Service Review from Ennis, Clare

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Terrible service, impossible to call and talk to a human. Silly answering machine menu that does not resolve anything. Very difficult to arrange an alternate delivery date or collection. Horrific service for such a large international postal service. Extremely frustrating as I have had two deliveries from UPS in the last couple of weeks and huge difficulty in receiving both, I will be collecting the second instead. Any products that I purchase online in future, I will be requesting that the sender/store use a proper delivery service like DPD or DHL
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Reason of review:
Problem with delivery
Anonymous
map-marker Bronx, New York

Shy Guy Review

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They are ok but they are slow with transit and delivery
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Anonymous
map-marker Spokane, Washington

Driver does not ring door bell

I stayed home all day to receive a very important package that required a signature. UPS.Com would not give me a delivery time. Only said "by end of day". I was actually sitting there watching TV when the delivery guy came. He did NOT ring the door bell so I didn't hear it and missed my package. I am so pissed off. Now I have to drive 30 minutes to pick up my pack next week. Is it really that hard to ring the door bell. Knocking does not cut it! I recommend that the drivers ring the door bell and do not rely on just knocking.
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Reason of review:
Poor customer service
1 comment
Guest

Doorbells do not always work....maybe he knocked because that is a sure way to get your attention ...you should have been listening closer or called ups and they can contact the driver to see what time he will be there..if the package was so important

Anonymous
map-marker Chicago, Illinois

Ups Vehicle Driver Review

I had a driver steal my package yesterday and the supervisor from the local office tell me to deal with it and call amazon to replace it. I call corporate and they explained its perfectly fine for them to steal packages because of the partnership with amazon. No solution even from corporate and the supervisors are disrespectful.
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Reason of review:
Poor customer service
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