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UPS in La Habra, California - Delivery failure

UPS was supposed to deliver a new cell phone. They came Friday at noon. We were at work, 12:30 pm Friday delivery, I called their customer service to re-route to local store, they stated that they could not delivery until three days later (Monday), that is incredivle since the distance from their warehouse in Cerritos, CA to local store in Downey, CA less than seven miles. I ask if they will not try to deliver next day Saturday? They say no because they already have the schedule for Saturday deliveries n Friday! Why it is so difficult to scan some bars and add an smallpackage to the Saturday schedule?
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1 comment
Anonymous
#994806

Why you had it delivered to your house when you knew you would be home makes no sense.

Why did you not schedule it to be delivered the alternate address in the first place?

Saturday delivery is a premium service which has to be paid for.

Otherwise, deliveries are made during the regular workweek which is Mon-Fri.

Review
#649819 Review #649819 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Frederick, Maryland - Critical Medical Supplies Delayed

UPS gave me an expected delivery date of Friday, June 12, 2015, for critically needed insulin pump supplies. I checked the tracking information on Friday morning and saw I wouldn't get my supplies that day. I called my local office and was told, in a "I couldn't care less" tone, that the trailer was too late for the train (?). She suggested I call the medical supply company to ship it one-day air (which I found out would cost me $30 I don't have). She advised me that my pump supplies should arrive Monday, the 15th, but that wasn't guaranteed. My supplies will last until that Monday, so my life depends on UPS delivering. But I contacted my shipper and told them to change to USPS for all future shipments. They stated that they have had many problems with UPS and agreed to ship by USPS for now on. Anecdotally, I have noticed that both USPS and FedEx always deliver in our area between 10 am and noon, and have Saturday delivery. I see UPS not arriving until around 5 or 6 pm with no Saturday delivery. I suggest not patronizing businesses that use UPS.
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Review
#649478 Review #649478 is a subjective opinion of poster.
Reason of review
Problem with delivery
Tags
  • Delayed Delivery

F#! UPS

1.0
Details
My package was never delivered and I was never contacted despite the fact that UPS had all of my contact information. UPS claimed that they could not find the house despite the fact that the USPS, FedEx, and Google maps can. After the first failed attempt (which I only knew about because I was religiously tracking this package not because UPS actually bothered to notify me) I attempted to "fix" the address since according to UPS it didn't exist. All I did was take the extra digits off the zip code because I did not put them there. I also called customer service told them my problem and proceeded to describe the house, the road, and how to get there (even though it is extremely simple). I also made sure that my phone number was available and that I was to be called if there were anymore issues. Since it was after 7 when I realize that my package was not coming it was not only delayed one more day but two. On the second delivery attempt I had to miss work to make sure that I was home for the delivery in case there were anymore problems. Again no package and no contact. Only because I was religiously tracking the package again did I see that my package was now being returned to sender. No phone call, no email, no contact. Again, I called customer service, who barely spoke English, and only repeatedly told me that there was nothing she could do. She was not only unhelpful but also rude and difficult to understand. I have now contacted the shipper and am having a replacement package sent to a different address that hopefully UPS can find and now instead of having my package delivered to me I will have to drive to pick it up from a relative. Today when I got in from work I found a post card from UPS in my mailbox (imagine that somebody else can find my address no problem) that said my package would be held until the 16th in Macon, an hour away. So I called customer service again. Whoops we have already sent your package back (so UPS lied on the postcard) and there is nothing we can do about it. For an Atlanta based company, I am disappointed that they cannot find an easy to get to address within their own state. It must truly be a miracle that they can deliver anywhere. I hope UPS can find some resolution to my problem. I will be contacting the company that sent the package and let them know just how poorly I have been treated and how badly this reflects on their business for choosing such an incompetent shipping service. Now the package that I so desperately needed will be two weeks late at the earliest. I hope that UPS finds some way to remedy this.
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Review
#649427 Review #649427 is a subjective opinion of poster.
Cons
  • Did not say sorry
  • Overcharging rate
  • Dealing with issues
Reason of review
Problem with delivery
Loss
$120
Preferred solution
Full refund
Tags
  • bad UPS service
  • UPS Delivery HORRIBLE
  • UPS completely useless

UPS - TERIBLE SERVICE

1.0
Details
I WAS HOME AND THE DOOR WAS OPENED I WAS WAITING FOR THE UPS TO COME TO DROPM OFF MY PACKAGE HE CAME WHITHOUT RINGING THE BELL OR ANYTHING AND LEFT THE TICKET THIS IS NOT THE FIRST TIME IT HAPPEND IT HAPPEND MORE THAN 2 TIMES... I DONT RECOMEND ANYONE USING THIS SERVICE UPS... I CALED THE MANEGER AND HE SAID HE WOULD CALL ME BACK BUT HE NEVER DID THE CUSTUMER SERVICE KEEPS US ON HOLD FOR 20 - 40 MINUTES ON HOLD  UPS UPS               UPS UPS  I WAS HOME AND THE DOOR WAS OPENED I WAS WAITING FOR THE UPS TO COME TO DROPM OFF MY PACKAGE HE CAME WHITHOUT RINGING THE BELL OR ANYTHING AND LEFT THE TICKET THIS IS NOT THE FIRST TIME IT HAPPEND IT HAPPEND MORE THAN 2 TIMES... I DONT RECOMEND ANYONE USING THIS SERVICE UPS... I CALED THE MANEGER  AND HE SAID HE WOULD CALL ME BACK BUT HE NEVER DID THE CUSTUMER SERVICE KEEPS  US ON HOLD FOR 20 - 40 MINUTES ON HOLD  UPS UPS               UPS UPS  
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Review
#649345 Review #649345 is a subjective opinion of poster.
Reason of review
Problem with delivery

I HATE UPS!!!!!!!!!

1.0
Details
I don't know what is going on there, but they mess up at least two deliveries a month. We have been with them for years and ship tons of stuff. I can't even get our UPS Representatives name. They mess up and find ways to not pay us for broken items, non-delivery, late delivery, etc. DO NOT DO BUSINESS WITH THEM!!!! We are in the process of closing our account and going elsewhere. Their support reads from scripts and doesn't have a clue. We no longer have an Account Rep either. With the money we spend, they are so horrible to us. We are done, done, done!!!
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Review
#649336 Review #649336 is a subjective opinion of poster.
Cons
  • Hate them
Reason of review
Damaged or defective
Loss
$5000

UPS in Penticton, British Columbia - NEVER EVER AGAIN!

1.0
Details
Now I know why UPS scores so poorly with their reviews.This company doesn't deserve one star rating. My package took 21 days to travel from Canada to Texas. THis company does not know what service is all about. Could not speak with a company representative. Always received a voice recording during each phone call attempt. The reason given for such delayed delivery was that they were short staffed. Hmmm Short staffed for 14 days ??? Its all about business and time management. Hopefully, FedEX will deliver my goods promptly next time. I will certainly NOT utilize the services of UPS again.
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Review
#649130 Review #649130 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Lied about delivering parcel
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • untimely fashion

UPS in Lake Oswego, Oregon - Over one month to resolve a damage claim

Avoid UPS store 0798 Tigard Oregon at all costs. Skip started out friendly, but didn't package expensive item properly. I paid extra for packing and insurance It arrived shattered. He denied responsibility, the claim was first denied, until I insisted he claim it again; the recipient send 3 photos and a sworn statement. WHEN YOU SHIP AT A UPS STORE YOU CAN'T FILE THE CLAIM YOURSELF. THEY ARE NOT CONNECTED .YOU ARE NOT SHIPPING VIA UPS YOU ARE SHIPPING VIA A FRANCHISE. After a month, many phone calls, many trips to the store, I finally got the insurance check. Then he tells me to not call his associates again because I made them cry. NOT!!!! I called for the 25th time ..Skip isn't there as usual, and asked the girl to call Skip on his cell phone and have him call me. I have a witness who heard my call. I tried to let him know that I did not harass the girls. HE SAID, I TRUST MY GIRLS. What a miserable mess. The moral of the story is....pack it yourself and go to the UPS shipping hub. They you won't have to deal with UPS franchise owners who deny being associated with UPS and who can't package an expensive item properly. Never again.
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Review
#648382 Review #648382 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS might cost me a job

1.0
Details
06/08/2015 UPS in Dallas has accepted a package to be shipped to my address in New York. The package included an important visa document, which I urgently needed to start working. The document issued by USCIS was delivered to Dallas; therefore I needed it to be immediately forwarded to New York. Instead of flying to Dallas myself and physically bringing a package myself, I relied on UPS Next Day Air early morning service that guarantees a next day delivery as early as 830am. Unfortunately, UPS failed to perform its service, which caused a delay in my shipment. I cannot start my job unless I receive the package, which is a substantial financial loss for me. On top of that, if I do not get a package by 06/11/2015 by offer will be revoked and I will not only lose money and job, but also future career prospects and aspirations. I have talked to many customer representatives during Tuesday day and night 06/09/2015 and Wednesday 06/10/2015, and received misleading inaccurate and indifferent comments about the status of my package. Multiple customer representatives insured me that the package will be delivered to me by 8am, on 06/10/2015. At 8am there was still no package, so I called again and was told the package will be here by 10am. At 10am I was told to wait till noon. I called again at 2pm and I was told that the package is still in Dallas (!) and there have been no updates on its location. There is a possibility that the package is lost. The negligence and indifference of UPS’ workers and the company itself had caused financial, mental and career damage to me. I assume the right to hire an attorney and file a claim/lawsuit against UPS.
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Review
#648315 Review #648315 is a subjective opinion of poster.
Reason of review
lost package resulted in lost job
Loss
$20000
Preferred solution
Let the company propose a solution

Ups - Pick Up Service Review from Cambridge, Ontario

1.5
Details
The delivery driver came to the door and said I have a package to sign for and the brokeage fee was $19.54 so I offered to pay cash or debt and the delivery driver refused to accept neither cash or debt she said they only accept credit cards or a certified check from the bank I didn't have a credit card so she gave me a parcel card and says I can pick it up at the UPS office the next business day after driving twice to the one and only location postal office in my city that's far away a good 35 minutes drive from where I live I swipe my debt card to pay for the brokeage fee only to find out the bank put a restriction on my debt card gas and time wasted UPS is the worse shipping company to deal with they refused to accept cash or debt and expect everyone to have a credit card or certified check from the bank I've never had issues with other shipping postal service before they took cash or debt cards without any issue I definitely do not want to deal with UPS again after a bad experience
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Review
#647873 Review #647873 is a subjective opinion of poster.
Reason of review
Problems with payment

Package Review

1.5
Details
Never answer the phone and deliver to my home address when I selected my business address, needed the delivery for a clients treatment
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Review
#647835 Review #647835 is a subjective opinion of poster.
Reason of review
Problem with delivery