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I HATE UPS!!!!!!!!!

1.0
Details
I don't know what is going on there, but they mess up at least two deliveries a month. We have been with them for years and ship tons of stuff. I can't even get our UPS Representatives name. They mess up and find ways to not pay us for broken items, non-delivery, late delivery, etc. DO NOT DO BUSINESS WITH THEM!!!! We are in the process of closing our account and going elsewhere. Their support reads from scripts and doesn't have a clue. We no longer have an Account Rep either. With the money we spend, they are so horrible to us. We are done, done, done!!!
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Review
#649336 Review #649336 is a subjective opinion of poster.
Cons
  • Hate them
Reason of review
Damaged or defective
Loss
$5000

UPS in Penticton, British Columbia - NEVER EVER AGAIN!

1.0
Details
Now I know why UPS scores so poorly with their reviews.This company doesn't deserve one star rating. My package took 21 days to travel from Canada to Texas. THis company does not know what service is all about. Could not speak with a company representative. Always received a voice recording during each phone call attempt. The reason given for such delayed delivery was that they were short staffed. Hmmm Short staffed for 14 days ??? Its all about business and time management. Hopefully, FedEX will deliver my goods promptly next time. I will certainly NOT utilize the services of UPS again.
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Review
#649130 Review #649130 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Lied about delivering parcel
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • untimely fashion

UPS in Lake Oswego, Oregon - Over one month to resolve a damage claim

Avoid UPS store 0798 Tigard Oregon at all costs. Skip started out friendly, but didn't package expensive item properly. I paid extra for packing and insurance It arrived shattered. He denied responsibility, the claim was first denied, until I insisted he claim it again; the recipient send 3 photos and a sworn statement. WHEN YOU SHIP AT A UPS STORE YOU CAN'T FILE THE CLAIM YOURSELF. THEY ARE NOT CONNECTED .YOU ARE NOT SHIPPING VIA UPS YOU ARE SHIPPING VIA A FRANCHISE. After a month, many phone calls, many trips to the store, I finally got the insurance check. Then he tells me to not call his associates again because I made them cry. NOT!!!! I called for the 25th time ..Skip isn't there as usual, and asked the girl to call Skip on his cell phone and have him call me. I have a witness who heard my call. I tried to let him know that I did not harass the girls. HE SAID, I TRUST MY GIRLS. What a miserable mess. The moral of the story is....pack it yourself and go to the UPS shipping hub. They you won't have to deal with UPS franchise owners who deny being associated with UPS and who can't package an expensive item properly. Never again.
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Review
#648382 Review #648382 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS might cost me a job

1.0
Details
06/08/2015 UPS in Dallas has accepted a package to be shipped to my address in New York. The package included an important visa document, which I urgently needed to start working. The document issued by USCIS was delivered to Dallas; therefore I needed it to be immediately forwarded to New York. Instead of flying to Dallas myself and physically bringing a package myself, I relied on UPS Next Day Air early morning service that guarantees a next day delivery as early as 830am. Unfortunately, UPS failed to perform its service, which caused a delay in my shipment. I cannot start my job unless I receive the package, which is a substantial financial loss for me. On top of that, if I do not get a package by 06/11/2015 by offer will be revoked and I will not only lose money and job, but also future career prospects and aspirations. I have talked to many customer representatives during Tuesday day and night 06/09/2015 and Wednesday 06/10/2015, and received misleading inaccurate and indifferent comments about the status of my package. Multiple customer representatives insured me that the package will be delivered to me by 8am, on 06/10/2015. At 8am there was still no package, so I called again and was told the package will be here by 10am. At 10am I was told to wait till noon. I called again at 2pm and I was told that the package is still in Dallas (!) and there have been no updates on its location. There is a possibility that the package is lost. The negligence and indifference of UPS’ workers and the company itself had caused financial, mental and career damage to me. I assume the right to hire an attorney and file a claim/lawsuit against UPS.
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Review
#648315 Review #648315 is a subjective opinion of poster.
Reason of review
lost package resulted in lost job
Loss
$20000
Preferred solution
Let the company propose a solution

Ups - Pick Up Service Review from Cambridge, Ontario

1.5
Details
The delivery driver came to the door and said I have a package to sign for and the brokeage fee was $19.54 so I offered to pay cash or debt and the delivery driver refused to accept neither cash or debt she said they only accept credit cards or a certified check from the bank I didn't have a credit card so she gave me a parcel card and says I can pick it up at the UPS office the next business day after driving twice to the one and only location postal office in my city that's far away a good 35 minutes drive from where I live I swipe my debt card to pay for the brokeage fee only to find out the bank put a restriction on my debt card gas and time wasted UPS is the worse shipping company to deal with they refused to accept cash or debt and expect everyone to have a credit card or certified check from the bank I've never had issues with other shipping postal service before they took cash or debt cards without any issue I definitely do not want to deal with UPS again after a bad experience
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Review
#647873 Review #647873 is a subjective opinion of poster.
Reason of review
Problems with payment

Package Review

1.5
Details
Never answer the phone and deliver to my home address when I selected my business address, needed the delivery for a clients treatment
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Review
#647835 Review #647835 is a subjective opinion of poster.
Reason of review
Problem with delivery

Package Review

The ups in moline il.do not treat their customers as they should.they do not leave pkg nor knock on doors ups let's their drivers by with this and I am going to quit using your service unless the driver here is held responsible.i am handicapped which he knows and he intentional does not leave my pkgs.your company does not care about their customers
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Review
#647695 Review #647695 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Tempe, Arizona - Package delays for no good reason!

Package delivery scheduled the 9th, it arrived at local hub on the evening of the 8th as expected. I received delivery email update at 5:30 AM on the 9th changing delivery to the 10th. Of course I called UPS customer service to find out what the problem is. Woman told me she would check, put me on hold. She told me there's no reason it should not be delivered today, the 9th as she said she is checking another screen. She said she would send a message to the hub with my name and # and I should expect a call by the end of the day. I asked what the "End of the day" to be called will have to do with getting my package today? I asked for the hub phone #, said that's not available. Ridicules waste of time!! UPS is the worst shipper!
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Review
#647538 Review #647538 is a subjective opinion of poster.
Cons
  • Misinformation
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Delivery Crew Review

One of the ups guys threw a box on my dogs head and made her cry.
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Review
#647283 Review #647283 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Albuquerque, New Mexico - Poor delivery service

UPS delivered a package for me to the office of my apartment complex. The delivery driver is supposed to leave a from on my door (which has a clip to secure messages) but did not do so. Instead he/she took it directly to the office. Apparently, this is not an isolated or unusual incident. The office reception said there have been other similar actions by the drivers. Fortunately, the office staff retained the package. The package contained a gift. I do not think I should have to check at the office everyday when I expect a package. The delivery person should do his/her job.
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Review
#647176 Review #647176 is a subjective opinion of poster.
Cons
  • Bad service
  • Notice not left
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Usp