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I had a good experience with UPS

5.0
Details
Hi people, After reading so many bad reviews here and on other forums, I was afraid about getting my package delivered to my location (Lisbon, Portugal) coming from a UK eBay seller. Well, all went well in the end. The package was picked up on 20-July in London, and it was delivered to Lisbon, today morning. Also, the online UPS reporting system was accurate as well, allowing me to follow the packaging locations along its way from London to Lisbon. The expected delivery date is updated daily as well. For me this is good enough. And last Friday when I decided to speak to the UPS local branch to feel how they respond to their customers here in Lisbon, I was treated with all the information I needed.
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Review
#672501 Review #672501 is a subjective opinion of poster.
Reason of review
Good customer service

Ups Shipping Review from New York, New York

1.0
Details
I have a shipment that I paid for to be delivered on Saturday. I'm supposed to be in class but since the FedEx driver stole my last package I decided to skip class so I can accept it. 11 am comes no shipment. 11:30 I get an alert that says attempt was made but there was no attempt. My bell works, intercom is loud as **** and nothing. I've been up since 8am waiting and the driver didn't come up with anything. There is a doctors office at the base of my building and the receptionist said the driver never came with a package. I called the 800 number and they told me they can not get in contact with the driver because the base is closed. How is it closed and you are shipping? Their excuse was its coming from an airport. No it's not. I'm beyond pissed. I rather us USPS vs fedex or UPS ever again.
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1 comment
Anonymous
#1014637

Really?? Stole your package??

That's funny bro? What a paronoid *** you are!

Review
#671781 Review #671781 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS left a package at my address incorrectly

1.0
Details
This morning I wake up to find that a big huge box was at my front door, on top of my newspaper and it was a UPS box and delivery. It turns out in the address the deliver decided that a 9 (nine) looked like (5) so it was at the wrong condo in our condo complex in the Northlake area of unincorporated DeKalb County, Ga. I then after several trying to get someone (I can't stand that this company has NO way to call on their customer service line directly to a person to complain to, or for that matter a compliment) I finally go a woman tracking who basically told me I had to do their job of giving all the information about the tracking even though it wasn't me. Finally she did finally say that the matter would be resolved before the end of the day and the package would be picked up at my door and taken to the correct condo and that was at 11 am. By 6:15 pm the package still remained at my front door, when I called again, and eventually got someone in tracking they told me that it would take another business day (Monday) for them to pick it up -- so, this package would take the whole weekend to be at my front door when I have disabilities that it would make it difficult for me to get out in case of an emergency already. She also told me that the tracking # I gave earlier to the woman at 11 am and the address that it was suppose to go to were invalid. Well, this is disabused me for good and reading these comments to ever trust UPS. It use to be a good company when they hired people that could read, when they tested to see if they could read, but now that is definitely untrue. Can't believe that USPS is better, now, then the UPS is on all of this, but I'm glad I have not been using them, but with my complaint and the others I'm seeing her UPS will be getting a very bad rap from me to as many people as I can say, because, YES, UPS needs to go out of business.
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Review
#671473 Review #671473 is a subjective opinion of poster.
Cons
  • Ups at all
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Ups Missed Delivery

UPS - Driver makes sexual innuendos, rude comments, passive agressive.

UPS driver here in Vero makes comments about my figure and hits on me and other women, even though hes MARRIED!!! He was nice and polite for years. Often he would drive by, wink, honk, and yell out to "buy more stuff". When I got divorced he felt he could "hit on me", Ew. My complaints filed went NO WHERE. He still drives my route and is glaringly rude. This week he INTERCEPTED flowers and chocolates that were meant for me. My boyfriend saw him drive right by my house, as he was waiting for the flowers to surprise me that morning. Driver ha personal issue with my boyfriend so he Left the delivery at security gate only to wilt and melt. Just to ruin my special occasion.
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Review
#671365 Review #671365 is a subjective opinion of poster.
Cons
  • Rude driver and ineffective local supervisor karson murray
Reason of review
Poor customer service
Preferred solution
I have asked this driver last year to be re-routed. I was PROMISED we would see NO MORE harassment in the future. Yet the driver has intercepted my deliveries.

UPS in Richmond Hill, Ontario - Almost delayed delivery

I shipped the package early morning Thursday before 10 am. The associate at the UPS store showed the fastest way to deliver the package and charged me over $30. The delivery will be done by end of the day tomorrow, that is Friday. However, when I tracked the package around 7 in the same day evening, the package was scheduled to be delivered on Monday next week, not by the end of Friday. I called the contact center to ask the reason. It happened that the truck driver was late to delivered my package to the local processing center by about half hour and hence the package was going to be processed by Friday instead of Thursday. I was furious because the delay which , firstly, it is not acceptable and the delay is a huge delay, i.e., from Friday to Monday, A three days difference. Fortunately, the lady who took my call resolved the issue by filing a report and sent documents to ??. The lesson to learn from this unpleasant experience is that, DON'T take it from granted their promise of service is true. YOU yourself has to track frequently especially when your package/letter/... is still in the UPS store and not in the local processing center. Hope my experience will help anyone who read this review and intend to use UPS.
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Review
#671264 Review #671264 is a subjective opinion of poster.
Reason of review
Good customer service

UPS in Sault Sainte Marie, Ontario - No Customer Service when package is late/missing

1.0
Details
My 8 day nightmare is over with no help from UPS customer service - yet it was 2 day guarantee delivery. They shipped my parcel to Calgary (it should of stayed in Ontario) then gets stuck in Customs, not sure why. Just a way to soak money from the customer. States I have to sign for package but they just left it on the front step. They do not reply to email and only smart mouth you on their Facebook page. I would not recommend this company to your worst enemy. Over rated poor service. I wouldn't trust them putting out my trash. A Discount Rental truck was used thinking the driver was stealing something from my front yard
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Review
#670985 Review #670985 is a subjective opinion of poster.
Pros
  • Dint take any effort to redeliver
Cons
  • Very unprofessional
  • Slack of communication
  • Incompetent staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • 2 Day
  • Social Media Team

Ups - Pick Up Service Review from Wallingford, Pennsylvania

1.6
Details
We ordered a portable air conditioner which weighed over 75 lbs. The package was too heavy for two small women to pick up onto the front porch so we needed help from the ups delivery man to carry it in. UPS rung the doorbell only ONCE and dropped the huge box in front of our house. As I chased him down asking if he could help bring the box onto our front porch steps, he ignored me and drove away. I was so shocked at his service and the way he handled our package. UPS never fails to disappoint customers with awful customer service.
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1 comment
Anonymous
#1014451

It is policy that drivers are not to step foot inside residences.

Review
#670197 Review #670197 is a subjective opinion of poster.
Reason of review
Poor customer service

Not received parcle since from one month UPS saying under clerance

Dear Sir / Madam, Reference to our Tracking Number 1Z02A5X90446572426 of 29/6/2015 Consignment dispatch from NETHERLANDS for MUMBAI its seems the parcel arrived in MUMBAI on 1/7/2015 which has not been received by us till date when we call to UPS on TOLL FREE Number then they told us that consignment is hold for CUSTOMS CLERANCE last week we send all the needed documents to UPS People they send us E-Mail Address and told us to mail KYC documents on given E-Mail Address( rnaresh@ups.com hvaishali@ups.com) we have done all our producers from our side but still no reply and UPS saying that is not our lookout . We had very much pressed for an urgent delivery but it seems our many requests have had no influence on your tardy working. We shall be glad to know when we may expect delivery. This delay on your part is causing us considerable embarrassment. Please intimate us on the phone the status of your delivery schedule as soon as you receive this letter. We may be forced to take action not to received the consignment if you fail to reply and cause any more delay. It is now up to you to salvage our belied expectations. Yours faithfully
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Review
#669339 Review #669339 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
I had a package delayed 2 days due to "severe weather" between two depots in Southern California that had no precipitation on the alleged days and, at maximum, 11 mph wind gusts. There wasn't any severe weather anywhere along the route. I emailed the company, but the...
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2 comments
Anonymous
#1651997

Nearly 4 years and this is still standard practice for UPS.

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Review
#669056 Review #669056 is a subjective opinion of poster.
Cons
  • That so many good businesses partner with ups
Reason of review
Problem with delivery
Loss
$250
Tags
  • Delivery Service

Ups - Manager Review from Burnaby, British Columbia

1.0
Details
*** company doing *** deliveries with *** drivers. Pretty well sums it up. A manager fired but not made to pay back the thousands he stole from supervisors pay! It would be out in the public if they charged him and his cronies. Brokerage is in the Philippines!!! Oy vey. Call the 800 number, spend 30 mins trying to get through to someone who actually speaks and understand English, and you can understand what they are trying to say in English, is an all day thing that you never get back! Don't accept a package from this company at all. They are the worst corporate citizen in the world, and there is plenty of proof to support everything I stated above. *** company.
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Review
#669025 Review #669025 is a subjective opinion of poster.
Reason of review
Poor customer service