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UPS in Belle Vernon, Pennsylvania - Deliverd boxes and scratched a table on showroom floor

3.7
Details
Delivery person sat boxes on a table that was for sale.He slid the boxes across the table and gouged it.The scratch is at least 12 inches long and it has a lot of depth.So,pencil will not fill.I went to UPS chat and filed a complaint.The person on the other end of the chat line said,"Sorry We are not responsible for that damage". I said your delivery person caused the damage and UPS should be responsible to remedy the situation.He declined to fix or replace said table. I'm so pissed,I'm closing my UPS business account.
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1 comment
Anonymous
#1015741

Boxes do not cause scratches on furniture.

If the contents punctured the box, THAT could cause scratches, as well as the shipper using stpales instead of sturdy shipping tape to seal the box.

I would take another look and see just what aused the scratches.

Sounds as though your anger is better directed towards the shipper.

Review
#676533 Review #676533 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Full refund

UPS in England - Bad delivery service bad customer services bad automated system

1.0
Details
UPS delivered to early even though they where told to deliver after a specific time. The customer services wouldn't give me the local depot number to collect or request them to call me or forward my details to them. Their automated service will not let you speak your answers. It is a really bad service. The big brown vans look impressive but they are just big turds delivering a stinking service. We have now instructed our supply chain to leave UPS and use the Royal Mail that gives you a local number with a local pick up with local service. UPS UP YOURS
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4 comments
Anonymous
#1014495

The service is disgusting they refused to give me the depo number too. Are stealing others people property with the excuse that cannot get delivered for contamination purposes but to get everything at their homes there is no problem at all.

Anonymous
#1014821
@Anonymous

Yeah, because a multi-billion dollar company needs to steal your ***...

Anonymous
#1020437
@Anonymous

Its the individual multi drop drivers stealing the parcels at the sorting, returns depot or marking them as delivered and keeping them. The drivers are on poor money.

But they talk to one another, and know the missing parcel will get lost in the system when they steal it. Its not the company as an organisation stealing them.

Its the drivers. Use UPS at Christmas at your peril

Anonymous
#1014443

You got your package, right?

Boo hoo hoo...

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Review
#675505 Review #675505 is a subjective opinion of poster.
Cons
  • Dealing with ups its disgusting
Reason of review
Most of the above
Loss
$500
Tags
  • Unreliable Poor Customer Services
1.0
Details
Ups - Customer Care Review from Bellevue, Washington
I have an expressed written submitted request for "signature only delivery with UPS. UPS is NOT to leave a package without my signature! Today for the 3rd time in 2015 UPS has left a package on the premises WITHOUT the signature, at risk & exposed to theft,...
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6 comments
Anonymous
#1226153

It's not up to you. You're not UPS's customer, you're the consignee.

The shipper is UPS's customer and you are the shipper's customer. It's up to the shipper.

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Review
#675294 Review #675294 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS coming at dark late into the night!

The UPS drivers were seen driving up and down our streets all day long and than wait to deliver my package at 9pm what gives with this ***? They bang like they are trying to bust my door in and than when I go to answer door find out they left my package way at the end of my driveway for someone to steal. This package weighed 81 pounds being an elderly person I could not move it inside my home. This is unacceptable behavior on UPS part. They have no line to complain! I will call police next time on any of their drivers who bang my door late at night like this rude driver! Or better yet make sure I let everyone know of my bad experience with UPS!
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2 comments
Anonymous
#1014614

I'm a UPS driver. Do you think we like working that late?

No.

Also, it's our job to knock when we deliver. Think about the driver that wants to get home and see his/her kids before they get to bed.

Anonymous
#1014370

Your right, they should have left it by the door. But shouldn't have knocked because it was late.

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Review
#675019 Review #675019 is a subjective opinion of poster.
Reason of review
Poor customer service
I was told by Native instruments that they couldn't change the delivery address so they told me to contact UPS immediately after the shipping notification which I did and after many requests to UPS ,all they told me is that it wasn't their company's policy to change...
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1 comment
Anonymous
#1014605

go find a needle in a hay stack so it can go into another haystack

Review
#674927 Review #674927 is a subjective opinion of poster.
Cons
  • Loss of my parcel
  • Failed delivery change
  • Delivered to wrong address
Reason of review
LOSS OF PARCEL AND SENT TO THE WRONG DELIVERY ADDRESS AFTER MANY REQUESTS TO CHANGE IT
Loss
$528
Preferred solution
Redeliver my product or give me a full refund
Tags
  • Failed Delivery Change

UPS attempted delivery?

1.0
Details
I stayed home all day today to wait for a package. At around 4:00 pm, I logged into UPS My Choice and saw that at 3:21, an attempt was made to deliver, but recipient was unavailable. Hello? I was home all day and didn't have anyone knocking or coming to my door. Also, on the My Choice site, I specifically have detailed instructions on the security gate code and to even leave at front door. When I went outside, there wasn't even a notice that delivery was made. I only found out that an "attempt" was made. Now, I feel that's a bold face lie. No attempt was made. I would have my package right now if that's the case. When I called CSR, they said the driver didn't get my delivery instructions because my name was different. The package was addressed to my last name first with a coma. That's the reason it wasn't delivered. But the tracking is in the My Choice site under my address tho. Even if the name was different because my last name was first, they still should have attempted to deliver or left a note that they did attempt to deliver. I suspect that delivery attempt was never even made. Because the reasoning that CSR told me with my name being different was so ludicrous.
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2 comments
Anonymous
#1014618

The delivery notices don't stick in humid weather. Don't blame your driver for that.

Also, it's possible you were in the bathroom when he/she attempted. UPS drivers work their tails off; If you're not there for the signature it'll come tomorrow.

Anonymous
#1014326

The trucks are so noisy, it is amazing you did not hear it pull up in front of your house!

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Review
#674657 Review #674657 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
UPS is a Horrible company, will never use their service again. Delivered my order from Amazon.ca valued at $90.00 and charged $22.78 additional duty and brokerage fees. The UPS driver holds your package for ransom at the door as they take your credit card and process...
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6 comments
Anonymous
#1637265

Same thing happened to me. Took my credit card information.

Never processed the payment. Months later started receiving notices from a collections agency.

Ridiculous. Absolutely disgusting behaviour from UPS

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Review
#674634 Review #674634 is a subjective opinion of poster.
Cons
  • Way in which i have been dealt with
Reason of review
Poor customer service
1.0
Details
UPS IN UK IS REFUSING DELIVERY WITH AN EXCUSE THAT THE PACKAGE IS NOT IN A STATE TO GET DELIVERED AND AFTER SEVERAL CALLS TO THE CALL CENTER THEY REFUSED TO TELL ME ANY INFO AS I AM NOT THE SENDER. I SPOKE WITH A MANAGER AFTER MANY TIMES ASKING TO SPEAK TO A MANAGER...
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5 comments
Anonymous
#1014445

WHY ARE YOU SCREAMING?

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Review
#674558 Review #674558 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Refuse Evidence photos
For the second time in one week I received perishable food products via UPS. At one time the carrier would drop the package, ring my bell, the leave. These last two deliveries were left at my front door and the bell not rung. Asa result in both instances the...
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1 comment
Anonymous
#1014624

If they were 2nd day air you should have known when they were delivered. 2nd day means 2 days after you ordered.

Review
#674181 Review #674181 is a subjective opinion of poster.
Cons
  • Delivery practice
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Let the company propose a solution

Ups - Pick Up Service Review from New Albany, Ohio

I called ups to pick up two boxes with clothes from my house new clothes that i bought over the summer, mind you this was the first time I am using them to ship packages neither box was small in a matter of days one of my package was missing and the other arrived damage. I have to work hard for my money and these incompetent people that work at UPS cannot find one of my package this is the most incompetent set of people I have ever realty with
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1 comment
Anonymous
#1033664

I do not think people are going to come on a website and just lie about their experience just for the fun of it.what is the reward?.this company is really messed up and they need to fix it. people are really hurting,and losing money.

Review
#674169 Review #674169 is a subjective opinion of poster.
Reason of review
Poor customer service