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UPS in San Diego, California - Won't allow me to get my item.

1.0
Details
The first problem is UPS had my item going to Atlanta, GA. I live in San Diego. It took me two days to get that situation fixed. The net problem was that I had a delivery that was suppose to come today. The UPS lady came scanned my item to give it to me and then told me she couldn't drop it off to me. I call UPS and they tell me that the shipper requested it be held until Friday. I call Home Depot and they tell me they have no idea why they would hold it when it already came to my door. This is not the first time this has happened. Lets just say I hate UPS.
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Review
#688582 Review #688582 is a subjective opinion of poster.
Cons
  • Poor delivery practices
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Ship transport

Ups Shipping Review from Erie, Pennsylvania

1.0
Details
Tonight, I arrived at the Yorktown Plaza UPS Store, Erie, PA at 6:00 PM (they are open till 6:30) only to be told that they only do fingerprinting from 10:30AM - 5:30 PM. No where are they any signs (near their posted hours on the window next to the front door or on their website) stating such. HELLO, UPS Folks - this is a 3 min. Process folks - thanks for being so accommodating towards folks that actual have to work 8-5. After we have this done (since you're the only location listed in Erie for such services), we will never ever set foot in your store again.
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Review
#688526 Review #688526 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Hershey, Pennsylvania - Pickup request messed up and terrible customer service

This is a complaint regarding the worst service I have got from any courier company. i scheduled a pickup from ohio today but no one called or came for pickup. Pickup Request Number: 295820OKJI9. When I contacted you customer care they gave me such a hard time in communicating my problem to them. At once I thought I was talking in Hebrew. Then they told me that the local Ohio office would call me and discuss the situation. The lady who called me from Ohio North Canton office was unapologetic and she was trying to argue with me that it she cant do anything if their driver didnt bother to find out if this particular pick up request was fulfilled. She said that "our driver goes to your pick up location everyday and he pickedup 16 packages today, now the driver is gone and I cant help you". Ma'am it was your driver's fault that he didnt bother to check if he has missed picking up the 17th package request. When I asked if she could arrange the pickup tomorrow she said " i dont know when my driver would go there". Ma'am I have specifically mentioned that the package should be picked up between 12pm to 5 pm. you website doesnt say at any place that "we cannot stick to the time that we promise you" I have paid for the service and I should get what was reasonably mentioned to me before I pay for this service. If you cant do somthing please say it that "you cant keep up with time" I am really upset about the situation and also the way your representatives handled this case. Instead of trying to provide me with a solution they were arguing with me that it was my fault. And they are doing a favor to me by talking to me inspite of the fact that you charge for the services and its not free.
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Review
#688516 Review #688516 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$16
Preferred solution
Let the company propose a solution
Tags
  • Pickup

UPS customer service

I don't have an issue with the UPS drivers. I think they do a very good job. Over paid, but a good job. My issues are with the UPS company itself. Customer service representatives on the phone are the most rude people i have ever spoken to. That directive to be like that has come down from higher ups that have never seen the inside of the businesses they serve and have no idea how they work. I live for the day that I will be able to retire and call UPS and tell them what I think of their company after 30+ years of fighting with them.
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Review
#688224 Review #688224 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Kennesaw, Georgia - Receiving packages

4.0
Details
I live in an apartment complex where if I am not home the drivers leave it with the office staff. They are suppose to put a sticker on my door so that I have notice of attempted delivery. The last three delivers they have not left a notice and I know I was home two of those days all day. Their have been several other delivers that I have not received delivery notices on this year. They use to be good and reliable but not any more. Forget calling the 800 number as they don't even speak or understand English.
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Review
#687010 Review #687010 is a subjective opinion of poster.
Cons
  • Ups at all
  • Customer service agent
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Ups Incompetent Drivers

UPS in Weatherford, Texas - Delivery Service doesn't ring door bell. Dumps Packages on Porch

Lately, 3 out of four UPS deliveries are dumped on the front porch, WITHOUT RINGING THE DOOR BELL ! There is someone here 98% of the time. Our doorbell is LOUD. I realize drivers are timed, BUT: It only takes a couple of seconds to Push the DoorBell Button, TWICE. In past summers in Borrego Springs, CA; We had USP leave Several Rx out side the gate, laid on the hot desert sand (110 F) ... Ruined. When there, I stipulated nothing to be delivered UPS. Will I have to do the same in Weatherford, TX ? Three hundred Block of DALHART DRIVE, WEATHERFORD TEX.
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Review
#686727 Review #686727 is a subjective opinion of poster.
Cons
  • Incompetent staff
Reason of review
Problem with delivery
Preferred solution
RING THE (Multiple Expletives Deleted) Door Bell !

UPS in London, England - Complaint

1.0
Details
UPS UPS My Choice® ! A signature is required for parcel delivery Hi RUSSELL, you have a parcel coming tomorrow. Estimated Delivery Date: Tuesday, 11/08/2015 Estimated Delivery Time: End Of Day UPS Change Delivery Manage Settings View Delivery Planner APPLE DISTRIBUTION INTERNATIONAL AC Tracking Number: 1ZW9V0806831220059 UPS Service: UPS Standard Delivery Location: 2 AYLTON ESTATE LONDON, SE167JL GB Download the UPS mobile app Hi i just spoke a manger called Phique i was complaining about an item that didnt turn up on the day and she was extremely ignorant she was talking over me was very unfriendly was not letting me speak just *** right ignorant how do you have people like this working for your company there a way in talking to people and this respectful respectfulness is completely unexceptionable i said if keeps talking the way she is will refuse to use your service again there's different company i can use but i use ups how there she talk to me like im a peace of *** im a customer require a certain customer service that's respectful and appreciate some courtesy when i call up and speak to a manger what kind of business are you running at ups having people like that working for your company i was calling up because i had a day off work waiting for a delivery that did not turn up and lost a days wages because of it and she didn't have a care in the world she could not care less about what i was saying. She then hung the phone up on me my blood is boiling right know i work in customer services and i would never treat customers like this and she is working for a big company like ups. Ups should be ashamed off them self for running a services like this. If you don't deal with this complaint i will not leave this matter until its dealt with. My name is Russell Tanner my number is 07976380400
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Review
#686657 Review #686657 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Problem with delivery

UPS in Gaithersburg, Maryland - Misdirected

A priceles heirloom ring that saw combat during WWII and Vietnam was "misdirected" and "lost" for 3 days with no online update. I finally was able to get a supervisor who located it half way across the country but basically told me I have to wait 4 more days for them to re-direct it back. That ring has seen 2 Purple hearts, one with clusters,a pair of bronze Stars and a Silver Star. Do they care? Oh and has anyone been able to obtain a phone number to corporate? I got close 404-828-4900. I dont think they are going to like me very much
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Review
#686495 Review #686495 is a subjective opinion of poster.
Reason of review
read my post

Ups Pickup Service Review

Sent speakers/phone/DVD to my family member and it was stopped do to inspection.call ups and was told to go to the ups store u sent package from...woke up this morning and still my package have not been moved.
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Review
#685356 Review #685356 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups Shipping Review

1.0
Details
Ups delivered my 48 inch flat screen tv and left it outside my house. It was stollen and now i have to wait for them to waste time trying to recover it. How *** can their employers be?
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Review
#684560 Review #684560 is a subjective opinion of poster.
Reason of review
Problem with delivery