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UPS RUINED 10 YR OLD BIRTHDAY THEN LIED AND STONEWALLED

1.0
Details
My grandson waited all afternoon for his birthday card. The UPS Van was never on the street. When contacted that night they said that the envelope was set on the porch (lie #1). Then after 24 hours they said it was delivered across the street to a house with white roof (lie #2 - checked and house roof not white). Then at 3 days they said it was delivered at cross street (lie #3). Then the investigation (lie #4 not 8 days - 16). Then, most incredulously, the result of the investigation was that they called the addressee (my wife) and stated that she had confirmed receipt (bold faced lie #1, typical lie #5). Now another "investigation". I can understand a mis-delivery and even protection against liability, but this company is the worst. What can brown do for you? *** your entire week.
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Review
#694599 Review #694599 is a subjective opinion of poster.
Cons
  • Receiving obviously incorrect information
Reason of review
Orchestrated lies
Loss
$130
Preferred solution
Since I sent $100 I will eat that (grandson got money via safer means). I want refund for delivery cost and company letter to grandson apologizing for not delivering his card. I will waive liability.

Ups - Pick Up Service Review from Boucherville, Quebec

1.0
Details
We missed the 3rd delivery attempt and instead of holding it for pick up they immediately went to return ship it and contacted the vendor claiming i refused shipment. After 2 customer service i finally arranged pick up. The box was treated so rougly during shipping half the parts in th box had fallen out. When I contacted customer service tonsee if this could be prevented in the future, they hung up on me. I run 2 companpies that will never ship through UPS.
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Review
#694309 Review #694309 is a subjective opinion of poster.
Reason of review
Bad quality

Ups - Delivery Service Review from Atlanta, Georgia

1.0
Details
I am very disappointed with the ups service. I was expecting a package in Thursday 2nd sep 2015 and took a day off to receive the package as it was expensive$600.00 no one showed up at my door and late evening when I tracked the package the status said "first attempt failed no one was there to receive package " and no nite or form left at my door. So I took second day off 3rd sep but no one showed up so I went online again and see the similar note saying no one home . I called the customer service and they said they will deliver it by evening and I should stay home to receive it so I did stay home. And at 8pm I got a call saying driver came back to office and package cannot be delivered today. I wasted two days of work and stayed home and this was an overnight delivery for which I paid $15.00 and still my package is not delivered.
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Review
#694108 Review #694108 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Glendale, California - Missed delivery

1.0
Details
Once again UPS missed the delivery and came up with a fake excuse just around the time business close and they stop delivery. Excuse was they couldn't find or didn't know that the apt # was. Wonder why the driver didn't bother to stop by the address or how the driver knew apt # is not available on the package if he never bothered to stop at the delivery address. This seems to be a new trend with UPS to come up with false excuses for not being able to deliver as promised. Why don't anyone hold this company accountable !?
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2 comments
Anonymous
#1029413

UPS drivers are trained to know what their next five stops are. So your driver already knew 4 stops prior that you didnt put apartment number. Im sure if he had time like u to b**** and whine because you forgot to put your correct address, then he wouldve wasted time and fuel to come knock on every door looking for your *** ***.

Anonymous
#1033660
@Anonymous

This has got to be a Usually Pathetic Service worker.

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Review
#694090 Review #694090 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1200

Ups - Delivery Service Review from Fresno, California

1.0
Details
We were supposed to get our package from UPS yesterday. The driver states he rang the doorbell. He could not have. We were home. Also they are supposed to leave a note on the door. I called because because we still dont have the package. They said it would be delivered today. Its 9:37PM. I dont think its coming today!?! Smh!!! You can't even complain to the customer service. She kept repeating, "Well it says here he rang the doorbell and you weren't home." I will do everything possible to not use this company again! Terrible company!
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Review
#693618 Review #693618 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Shipping Review

1.4
Details
Service sucks. Threw pkg on walkway and didn't ring bell so I could refuse. Waiting to days and no one has picked pkg up
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Review
#693306 Review #693306 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - Took too long!

I am still waiting for my parcel to arrive as of now. I am very peeved that I had to cancel plans because I had to 'sit around' waiting for you to arrive!! People aren't sitting around at home all day, you know. We have things to do. The piece is very important, I can't complete a job without it and am being paid a very large sum of money for it. Every day I wait is another day I don't have that money. For some reason only Ups gives me a hard time here in regards to the time I have to wait for my order to arrive to my house.
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Review
#693263 Review #693263 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Refine your driving policy

UPS in Calgary, Alberta - Can't even get the basics right...

I asked UPS to redirect a package which was sent to me. Called the customer service line. They said it would be $6 for admin charge...fine. They then said there would be a transportation charge. I said how much is the transportation charge to this other address? (I gave them the new address). They said they didn't know and the computer couldn't tell them. Ok.... It's like going to a restaurant, asking how much the steak is, and the waiter can't tell you. Of course, in their defence, I'm sure I'm the first person in the entire history of UPS to make this incredibly outside-the-box request. How pathetic...
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1 comment
Anonymous
#1029418

Thats ups way of being nice to scammers. Only the shipper can redirect package unless first attempt has been made.

Review
#693002 Review #693002 is a subjective opinion of poster.
Reason of review
Order processing issue

Ups - Delivery Service Review from Los Angeles, California

5.0
Details
I will NEVER use UPS for anything after today. They have horrible customer service! I ordered a replacement phone on Sunday afternoon it was supposed to be shipped next day, I was aware that means business days so it would come Tuesday. The package was processed Monday at 5:32pm and supposed to be on its way, so I waited until 5 this evening and nothing came. I checked the tracking and it said it was delayed and would be rescheduled for delivery. I called to find out why, because they advertise it is GUARANTEED NEXT DAY DELIVERY. The woman gives me her fake empathy and tells me it didn't come because it was processed too late and didn't make it on the truck, blah blah blah... So I told her this is ridiculous, this is an important package I really need my phone, and she continues blabbing while I am talking and then yells "it will be there tomorrow at 3pm!". I was furious, and my first reaction was to just hang up the phone. How insulting, it is not my fault that this company is false advertising GUARANTEED NEXT DAY DELIVERY, they should remove that small printed 3pm-4:30pm time frame and extend it to at least 6pm. Even the post office delivers that late sometimes. Furthermore, my phone number was attached to the order, so why not call me and let me know what happened and save themselves the trouble of being called by an angry customer...
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Review
#692946 Review #692946 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Pickup Service Review

Who's leaves a package at the front door at an apartment complex? A dumb retarted UPS person
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Review
#692940 Review #692940 is a subjective opinion of poster.
Reason of review
Bad quality