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UPS in Sheffield, England - I just want my parcel.........

Out for delivery 16th September - 1Z AY4 745 04 9494 2144. URGENT Parcel for London Fashion Week. Stopped in all day on 16th for parcel to be received. By 6.30pm super worried called the UPS call centre, they assured me it would be delivered before 7pm, and said some one would call me back. I sat in silence by the front door. No one turned up, no one called. I called again at 7.30 after seeing the driver had updated the tracking to 'no one home'. This was a lie, no one came! No one pushed a delivery slip through the door. The call centre said some one would call me back before 8pm. No one called. 17th September, the photo shoot had to be cancelled as no collection arrived and no one at UPS would help. Frantic I spoke with the UPS Barking depot, to ‘Charlotte’. She promised me the safest thing was for me to come down to the depot and collect the parcel. I had no way of getting down, but we had to find a way as the parcel was need for exhibition in the London Fashion Week show. She said she would personally hold the parcel for me, and call me if any problems. My husband got a train to Barking and walked from Barking station to the UPS depot (almost two miles each way!). On arrival he was told the parcel was not at the depot and was left on the van and would be delivered. I had no trust in the driver who lied yesterday so asked him to wait until it arrived with me, as I was at home and if 7pm came and went again he could get the parcel arriving back at the depot. The depot staff told him to wait until the driver came back. He arrived at 6.15 pm, they told him to wait. At 8.15pm they said they don’t know where the van or parcel is and he had to leave. Two days we have been messed about, lied to, walked for miles and took time out of our day. Canceled photoshoot and now we don’t have the collection for the show. I am beyond despair with UPS, so upset and angry at our treatment and the horrendous customer service.
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Review
#701381 Review #701381 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Shipping Review

Have had more then one problem getting my packages . Was told my number would be available to new drivers due to me having a half mile dirt road . But every time there's a new driver I don't get package on time. It's a shame I got to send my packages somewhere else.
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Review
#700963 Review #700963 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Shipping Review

Ups is bad dont use ups i was post to got a pack today but now there tell me it would bee tomorrow bee for i get my pack
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Review
#700908 Review #700908 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Peggs, Oklahoma - Driver to lazy to drive all the way up my driveway to house

I live in the country and have a long driveway with a gate at the end. I cannot see the entrance from my house. I was expecting package & left my gate wide OPEN. The driver is too lazy to come all of the way to my house and dumps a large heavy package at gate by the road. This happens all the time! I have had chocolate melt in the heat, packages rained on & left by road all night. When I call customer service to complain, I get someone that can barely understand and speak english. Now I want to complain about the customer service! They don't seem to care about customer service at all. Someone is suppose to call me within 48 hours. Let's hope they can speak english! FEDEX ROCKS!!
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Review
#700902 Review #700902 is a subjective opinion of poster.
Cons
  • Lazy driver
Reason of review
Problem with delivery
Preferred solution
Have driver leave packages on my porch, not by road!

Ups Shipping Review from Norfolk, Virginia

1.0
Details
UPS has very poor services the delivery your packages at odd times like 5:30 6:30 customers sevices sucks they are in the Philippines they put me on hold over twenty minutes and for two days straight I waited until 3:00pm to leave my home and they never showed until late evening and took my package back that I order when I order on line again if anybody using UPS I will decline to do business with them PERIOD!!!! SIGNING OFF MAD AS ***
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Review
#700881 Review #700881 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS IN SPAIN

The delivery agents of UPS have proven to be absolutely incapable of delivering in rural Andalucia at least in our part of it. I live just outside of Galera near Baza in the Granada district - the first time a company used UPS to deliver, the tracking number said "wrong address" - after much wasted time they delivered and charged ME a ridiculous sum.... but they got there. Today once again the tracking number says "wrong address" and no doubt the parcel will be delayed despite sending them Google maps pointing directly to our home. How can a worldwide company get this wrong - Google Maps are not exactly hard to use!!!
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Review
#700469 Review #700469 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Whitehall, Pennsylvania - Doesn't even try to deliver in time. LIES!

I have amazon prime for 2 day shipping. UPS sent me 4 emails mid day that they attempted to deliver but no one was home so they will try tomorrow. I was LIVID!!! I was home and downstairs all day! No one came. And since when do I need to be home to get a delivery from amazon? I called UPS and was told, there should be a note on my door. Whenever a delivery is attempted and failed, they leave a tag. Well, No Tag, no nothing. He never even tried!!!! I told the UPS girl to tell the driver to turn around and deliver it like he was suppose to. By 6:30 PM the driver had already returned to the facilility and already went home. Really, I thought they delivered until 8PM. Since he lied about his attempt (no one saw him, the door was open, no tag) he should've been forced to carry out the 2 day delivery as planned. I told the UPS girl to tell the driver to just leave the package. It's CATFOOD AND KITTY LITTER NOT URANIUM! She refused to do this. She said it is up to the driver to decide if it requires a signature or not. "I", the customer have no say in the matter. So.... conceivable it's possible that I may never get packages by this numbskull's rulebook. Don't deliver, say you did, repeat three times, send back to amazon. PLUS I noticed on the amazon site it shows as delivered. I guess that's to keep it looking good for prime and themselves. Jerks.
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Review
#700316 Review #700316 is a subjective opinion of poster.
Cons
  • Misinformation
  • Hate it
  • Inconsistent service
Reason of review
lying delivery man and stupid rule that I cannot request package be left by door like I always have. It's not for me to decide. It's up to the driver, I'm told, as to whether he wants a signature or not.
Tags
  • BAD CUSTOMER SERVICE UPS

Ups Staff Review

You have driver driving for you in jacksonville florida that has no drivers license. His first name is marcus you need to check him out
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Review
#700204 Review #700204 is a subjective opinion of poster.
Reason of review
Bad quality

UPS in Clovis, California - Rude employees

1.0
Details
I have done business with UPS in the past and always held my tonque... like the time my fragile package was dropped from the UPS truck, from the floor of the truck, down a few entry/exit stairs of the truck, then all the way down to the cement with a loud crash. I was waiting there for the truck and saw this happen. I don't know if it was kicked down or fell down as I did not have a good view of the driver's feet at the time. The package was thankfully very well-packaged and the item inside was not damaged. not this time though, I have to say something because my blood is boiling. On 9.15.2015 am I called the UPS main number in Clovis California. I was being sent a package and the tracking read that the package showed as had been delivered to the address I had specified at 2119 hrs (yes, at night), that is 9:19 p.m. the night before. I was about an hour away and I called the address (a relative lives there), no package. There is another house at the address, however, I was an hour away and was unable to reach anybody at that house by phone. My intent on calling UPS was to see if the UPS office could call the employee who made the delivery and find out exactly where he had dropped off the package (containing a precious Cartier gem I had bought as a birthday present for a friend). I was directed to call 559.442.XXXX as that department handles the drivers, as I was told by the initial UPS employee. I called the number and spoke with a "Diane", explained the situation to her and asked if she could contact the driver. She became very rude and defensive and went off about God knows what to me. I remained calm and polite and told her that all I was calling about was to ask if she could contact the driver of the night before and ask him exactly where the he had put the package. She replied something like "oh sure" and hung up on me! of course she did not get my phone number or called me back, nothing. rude rude rude! The UPS drivers have been told over and over on previous mis-deliveries where the right house was at, it never did any good as in this case as well. I am luckier than most here because I did receive my item by driving 2 hours back and forth and retrieving it from the wrong house that UPS delivered it to, as usual. I am notifying my suppliers that I will no longer receive or send anything via UPS, suggest that they do the same, and sending them this website page link so they can see why. I am now going to have all my deliveries done by fedex (how could they be worse?) for medium to large items and the USPS for smaller items.
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Review
#700202 Review #700202 is a subjective opinion of poster.
Cons
  • Rude staff behaviour
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ups Shipping Review from New Albany, Ohio

If I had done some research before I call ups I would not have use them first time I use them and one package arrived damage and one flew to outer space. To every new customer you all get you will lose ten.
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1 comment
Anonymous
#1033690

I will not get my package back.I will not get any monetary value, I did not take their $100 but I hope Usually Pathetic Service go out of SERVICE or there is a class action law suit that wipe them out.Better Business Bureau where are you? These people are hurting poor people.

Review
#699634 Review #699634 is a subjective opinion of poster.
Reason of review
Bad quality