UPS
Reviews and Complaints
Special handling and insurance has no meaning for UPS
Preferred solution: Full refund
LAZY *** DRIVER
Preferred solution: Let the company propose a solution
Lousy Service
I filed a claim with UPS. I shipped a package on December 19th to be sure it arrived before Christmas.
UPS lost a Christmas package to family that had 6 gift cards with a total value of $600.00. They send me a notice it was delivered and 2 days later changed the notice to pending. The package was lost in their Jacksonville Facility. After 4 phones calls, and a on-line claim they finally decided to reimburse me the shipping fees.
They would not honor their on policy of insuring a package for a minimum of $100.00. I am getting a refund for $11.46 shipping cost.
I escalated to a supervisor who would do nothing either. They continue to say they do not reimburse for gift cards even though I provided the purchase receipts.This is lousy customer service and I will be changing to FED EX or any other competitor they have.
Preferred solution: Full refund
Ups - Delivery Service Review
UPS envelope opened and taped back up
I was expecting an overnight envelope but it was delayed for a week. Followed up with email and calls but was told due to Thanksgiving, volume is high and just wait for it to arrive.
Envelope arrived one week late and it was opened, and taped back up. While on the phone with UPS representative on why the envelope was opened, was just told they cannot control it if someone opened the envelope and they wouldn't know who did, since 'so many' people work at UPS. Then she said, oh, you can just ask the shipper to cancel the credit card and resend one.
I did not share the content was a credit card nor does the label indicates it was sent from a bank. It's horrifying and unacceptable, that an opened envelope is of no consequence to them and they outright tell you that there is no control over someone committing a crime of opening an envelope/package.
Preferred solution: Let the company propose a solution
Ups Vehicle Driver Review
Ups Expedited Delivery Service Review
Ups - Delivery Service Review
Ups - Ground Delivery Service Review from Mount Laurel, New Jersey
I feel sorry for businesses that lose money with UPS
- Losing package in system and then not admitting it
UPS doesn't accept packages at their own customer counters!
- Thoroughly unpleasant
Preferred solution: Is to avoid using UPS and use their competitors.
Ups - Notarization Review
Ups - Customer Care Review
Slowest service ever
- Too slow
- Lied about delivering parcel
Preferred solution: Full refund
Horrible service inaccurate time frames
Preferred solution: Let the company propose a solution
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I completely agree. Their service isn't the best. Best of luck to you.
You did not pack it good enough.
That could be the case too.