Filter by rating
filters
State:
Show
City:
Show
Product:
Show

UPS in Nuremberg, Bavaria - Very Poor service

A parcel was to be delivered by their next day service and instead of delivering it to Hampshire here in the UK, they delivered it to the Midlands somewhere, where they managed to break the item They then repackaged the items with the broken one missing and finally delivered the surviving contents 6 days late. The delivery driver tried to drop the package off and do a runner - but we managed to grab him and he reluctantly agreed that the package required a signature and that we had to confirm that part of the delivery was missing. He tried to make out that if I opened the package then I was "accepting" the package. I had to be VERY firm with him and say that this is nonsense. If I am to be complaining about a missing part of the package I am required to open the package in HIS sight and he HAS to register it on his system that part of the package is missing. He accepted every thing I said and them complied with my request. I am appalled that someone who did not know the rules would have been treated very badly by UPS.
View full review
Review
#712681 Review #712681 is a subjective opinion of poster.
Reason of review
Problem with delivery

Other Product Review

UPS - Simple Review #1444178429
UPS - Simple Review #1444178429
UPS - Simple Review #1444178429
he was blocking the road and saying inoproprate words
View full review
Review
#711913 Review #711913 is a subjective opinion of poster.

UPS in Birmingham, England - Failed delivery

waited in all day, driver made no real attempt to alert us to the fact he was at the door, my wife and I were in the house and three dogs in the yard, no one heard him. only when we saw the failure to deliver card put through the door did we that know that he had been. a whole day wasted. ups is impossible to contact by phone, and by that I mean to speak to a real person, very frustrating. I would never willingly deal with ups again, and any company that I deal with that uses ups, I will ask them to send my goods by another delivery company. john j mead
View full review
Review
#711537 Review #711537 is a subjective opinion of poster.
Cons
  • Cannot talk to a human being
  • Can not deliver a package
Reason of review
Problem with delivery

UPS Belly flop

2.0
Details
Paid extra to have package delivered over night to my home. Had someone waiting on my package, never came. My House sitter called UPS, and after three calls they even admitted that the courier did not even come to the house. Now I have to go out to Mr Tutty fruity store to pick up the package.(I have no clue where this is). And the last customer service person I talk too,hung up on me. I had to call even on my lunch hour at the Hospital. I think we made at least ten phone calls in total and had them call us back at least five times. They can not deliver to my Home, I though this was their job!
View full review
Review
#711175 Review #711175 is a subjective opinion of poster.
Cons
  • Lied about delivering parcel
Reason of review
Problem with delivery

Lost $2900 because of UPS

1.0
Details
spent 12 hours with customer service for nothing... They didn't want to compensate us after delivering 6 days later then expected... We lost $2 900 and our client because UPS. thank you guys! They told us 15 times we would be able to pick it up at the center. Our package ended up stuck inside a truck they couldn't get it out. The company employs 1% of america work force but they can't open a truck on a Saturday morning... I will make sure every order goes through DHL for at least the next 10 years! The wait time on the hotline is also the longest in the world...
View full review
Review
#710442 Review #710442 is a subjective opinion of poster.
Cons
  • Poor tracking tool
  • Lost shipment
  • Grossly overchage
Reason of review
Problem with delivery
Loss
$2900
Preferred solution
Full refund

Ups Shipping Review

I hate the ups delivery service in my area. I believe there smoking more than cigarettes. I gave my address why them fools take my 3 package and delivered them to a total different address. My kids need their clothes that I purchased for this weather I am so PISSED!!!!
View full review
Review
#710211 Review #710211 is a subjective opinion of poster.
Reason of review
Problem with delivery

Worst UPS Facility

545 Brush ave Bronx NY THIS LOCATION IS THE WORST UPS FACILITY I HAVE SEEN IN AMERICA HANDS DOWN AND I HAVE SEEN MANY. I had an urgent package sent to me by NEXT DAY delivery. I had to work on the day of the delivery so before I left for work I called UPS customer service at their 800 number and told them to have the package held at their facility so I can pick it up after work because I didn't want to take the chance of not getting my hands on the package that day. Customer service did so and I received an email from UPS my choice stating that the package is ready for pick up at the UPS facility. The email I got from UPS told me the package is at this facility ready for pick up and specifically said that I need to bring in a valid id and if i am not not the addressee that I need to bring in the tracking number. Thats all it said and no more. I get to the facility and I see 3 customers who were waiting by the side of the line for a supervisor because their packages had been mishandled by the facility. The customers were complaining bitterly that they had been there for 45 minutes waiting to be helped by the supervisor but the supervisor still never showed up and the staff member attending to other customers didn't seem to even care that they were complaining. On getting to me, I presented my state id card and tracking number to the UPS staff member and asked to pick up my package and he told me that they were not going to give me my package because the address on my id was my old address and that if I want my package i need to bring a piece of mail with my new address to go with my id. I explained to the man that UPS sent me an email with what I was required to bring, I even showed him the email from UPS on my phone but he still said no. I asked to speak to the supervisor and then proceeded to wait with the other 3 customers who had at this point been waiting for an hour for the coveted supervisor. He finally shows up about 15 minutes later and when I finally talk to him and told him my situation and that it took me an hour to get there and there is no way I can go get a bill and make it back before they close and furthermore if I was told to bring a bill before hand that I would have brought one. I pulled up the email from UPS on my phone and showed it to him. I even told him, but I was told by him that what they decide at that facility trumps what UPS customer service says so basically whatever customer services says is nonsense cause they make their own rules. At the end of the day I didn't get my package and this happened on a Friday, the facility is closed for the weekends and I needed my package for an event on Saturday and that is why it was sent by next day delivery but since this location makes their own rules that trump what UPS tells you in their emails I had to pay the price. Count down to when some one sues UPS cause of this facility cause companies get sued for a lot less
View full review
Review
#710121 Review #710121 is a subjective opinion of poster.
Cons
  • Inconsistent rules and disorganization
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • UPS Incompetance

UPS - Review in Shipping category from Meadow Lakes, Alaska

3.2
Details
Why would a store say they are open til 6:30, but when in reality there are no associates til 6:30. The store is open til then, but the associates leave early. HOW CAN YOUR STORE BE OPEN TIL 6:30 WHEN THERE ARE NO ASSOCIATES TIL THEN? IT'S ***! I NEEDED MY PACKAGE TODAY AND I RUSHED TO THE *** STORE, EVEN CALLED TO DOUBLE CHECK WHAT TIME THEY CLOSE! The person who answered said they were opened till 6:30 and didn't bother to say, "by the way we won't be there til 6:30, but the door will.". I'm so pissed it's not even funny.
View full review
Review
#709908 Review #709908 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS Useless company

Received an email on Wednesday saying delivery by end of Thursday. Checked tracking on Thursday and I said still delivery by end of day. Spent all day in. Suddenly at 1830 email saying delivery now Friday. Phoned customer services to be told they hadn't picked the package up till Thursday. I said it would have been good to tell me this, they said it was reflected on the tracking - it wasn’t. I then asked for the package to be left in the porch but they said they could not tell the driver to do this even if I accepted responsibility. Infuriating and totally unhelpful.
View full review
Review
#709433 Review #709433 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Featured

UPS in Smithville, Tennessee - 4 boxes, 2 days, all bad.

UPS - 4 boxes, 2 days, all bad.
UPS - 4 boxes, 2 days, all bad.
UPS - 4 boxes, 2 days, all bad.
UPS - 4 boxes, 2 days, all bad.
UPS - 4 boxes, 2 days, all bad.
these boxes look like they were rolled end over end. all four corners on all four boxes were crushed. this is stereo equipment in the original box showing its new stereo equipment and they just beat them to death. the cd changer hit so hard it crushed the 3 inch thing foam corner. this stuff is pretty tough and cd changer only weighs 6 pounds. the receivers corner was crushed, its packing was trashed. the turntable box looks to have had the least damage and the turntable looks ok. the playstation box was inside a bigger box that took a pounding, the inner box was so distorted that the corner flaps were ripped. and the controller and cables were flopping around inside the bigger box. these can from 3 different places over two days and only have the driver in common. i am putting video cameras up on my porch before i receive replacements
View full review
3 comments
Anonymous
#1166265

Do they work?

The shipper should have been cautious by not shipping the items without an external box.

Or it could be the shipper's fault that the packaging started off that way.

Btw, its just packaging. The important part is that the contents work.

Anonymous
#1055024

Packages get beat to death before the drivers even see them. They get loaded beat up. Best bet for electronics especially heavier ones is brick and mortar always.

Mike_mn
#1043227

I wouldn't put all the blame on the driver - It's a group effort! The drivers in my area seem to take great care in packages.

I've had several deliveries from UPS, FedEx, USPS, all with crushed in sides/corners. Not all, maybe 3-5%.

I suspect that it's after it leaves the factory/whse.

Many places use a service to transport from the Factory/Whse to the shipper. In any event, some people just have no sense of pride, or care that these packages are actually someones personal property.

I've tried to track this down, and no-one knows when it happened!

View more comments (2)
Review
#708647 Review #708647 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
im going to drive to nashville and exchange these item so i dont have to deal with this horrible driver, i will never order anything of value again if shipping is UPS