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UPS in Albuquerque, New Mexico - Electric Fireplace Delivered Smashed

3.0
Details
UPS - Electric Fireplace Delivered Smashed
My long awaited electric fireplace arrived yesterday. As I picked up one end of the 55 lb box, I knew instantly it was damaged. I could hear all the little pieces of glass moving in the box like pebbles. We took it into and the house, opened the top flap and didn't need to go any further, glass everywhere. UPS knew this was damaged before they loaded it onto the local delivery truck, no way anyone could not have known by the sounds alone and the condition of the box. The way this fireplace was packaged, UPS must have dropped it off the dock to substain that amount of damage. Why deliver it? Why not return it right then and there, or notify the company shipping it to let them know and to send a replacement? Poor service. Box wasn't even stashed on my large porch, just right out in front for the whole world to see and possibly steal. Thanks UPS! Tracking #1Z26W74E0379721545
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1 comment
Anonymous
#1055012

UPS and probably every other shipping company abuses packages no doubt. Best bet for expensive fragile-y items is brick and mortar.

Review
#718741 Review #718741 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered

UPS in Dover, England - Worst courier service imaginable

1.0
Details
I ordered a package from USA. It arrived in UK within four days which is great. Unfortunately, the final fifty miles of its journey will have taken five days ( if I actually ever receive it). I was advised it would be delivered - sometime - on Friday. I would be at work and tried to change the delivery to my work address just four miles from my home. However, to make that change would mean that delivery was delayed for another two days! Why, when the driver would be passing my work to get to my home? I therefore paid the import tax by telephone and requested that package be left with neighbour. Driver refused to leave package because he had not been advised that the tax had been paid. Ok, fine. Can you deliver Saturday when I will be at home? No, because delivery is expedited. I will be at work Monday, can you deliver to my work? Not until Wednesday! Ok, can I collect from depot? Not until Monday when I am work. I am going on holiday Tuesday, so I guess I won't be getting my package anytime soon. Probably be sent back to USA by then! I would not use this courier again even if it was for free!
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Review
#718640 Review #718640 is a subjective opinion of poster.
Cons
  • Big disappointment
  • Worse experience ever
Reason of review
Order processing issue

Ups Shipping Review from Discovery Bay, California

1.0
Details
UPS is a bunch of liars. Driver came to my door at 9:24 a.m. and could not knock on the door instead placed a notice saying he'll will deliver it Monday will it being Friday and I needed my tools for work on Saturday this does not help I was then told to call the 1-800 number that is a bunch of *** *** right there they did not do anything they did not push my claim through they did not help after which I complained on Facebook to ups on their wall I was told to send an email instead of somebody just helping me send the email received the call was told he will be back at 2:30 to 3:30 p.m. he did not show at which time I have tried calling the central office I have tried emailing and apparently the company shuts down on Friday whoever this driver is you will see his name in another post this city experience with this company that they turned into a *** bloody *** nightmare I am sick of them and I hope the company burns on every location every truck and every person that works for the company gets drug out in the road and shot to them making me lose a paycheck and lack of customer service this is been one big *** joke
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Review
#718611 Review #718611 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS in Edmonton, Alberta - Multiple Delivery Packages missing.

UPS never knocks on the door or the bell and just leaves package on the front door even when signature service is required. My packages go missing. They tell me to check with my neighbors and I did and they did their "investigation" which yielded no results. The original sender had to send replacements. Same thing happened again. This time I was around and it turns out that they dropped it off at another house in my neighbourhood... quite far away from my house, really. I'm guessing my dishonest neighbours may have received the previous packages and never reached out to me, but that is all due to the UPS driver(s) all delivering to the wrong addresses! I complained to UPS, but there is no follow-up. Absolutely atrocious.
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Review
#718365 Review #718365 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS 6-Month Run-Around

1.0
Details
In June 2015, I mailed 13 boxes from Michigan to my home in Texas. 10 of the 13 boxes arrived soaking wet and falling apart. I contacted UPS and was referred to the local office. After several phone calls and a promise that they would get back to me to resolve, I never heard another word from UPS. I want compensation for the 10 soaking wet boxes I entrusted to UPS. So I complained to the Georgia Attorney General's Office. They in turn sent a letter to David Abney, UPS CEO - he assigned it to someone in his office - who in turn assigned it back to the local office - who called me today and said - what happened, what do you need!! I had to hang up before I started screaming. I was expecting them to call and say "Ok, let's take care of this. - What do you want us to do to make you happy?" Good old "customer service." Instead I got the same person I started with who was right where I left her months ago - unwilling, incapable and ill-versed in providing customer service to appease my complaint. UPS Run Around. How many people, complaints, phone calls does it take for UPS to resolve an issue? It cost me close to $500 to ship those boxes that were poorly and improperly treated by UPS. The woman from the CEO's office seriously told me basically that UPS is not responsible for the "container" just the contents... isn't that hysterical...so, I guess we should start spreading the word that UPS does not want you to ship using cardboard...only use plastic containers so that they will not get soaking wet and be falling apart when delivered if it should be raining. It looks to me that the driver or warehouse left my boxes out in the rain (during one of the rainiest Springs-into Summer on record for Texas) where they were drenched and neglected. UPS only wants your money and doesn't care if you get upset with their service - they are "above" it all.
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Review
#718152 Review #718152 is a subjective opinion of poster.
Cons
  • Being given the run around to resolve issue
Reason of review
Poor customer service
Loss
$370
Preferred solution
Full refund
Tags
  • Ups Run Around

Ups Home Delivery Review from Coulsdon, Croydon

UPS's service in the UK is appalling. I was told I should expect a delivery on a certain date any time until 7pm. I took the day off work, waited in all day, and nothing happened. I called the next morning, and an unhelpful guy would only tell me that they could arrange another delivery day, which I said was unacceptable as I couldn't take another full day off work. The guy was unrelenting that it was my only option and repeatedly said I couldn't speak to anyone else. After 20 minutes of me asking he finally put me through to someone who assured me I would be called between 8 and 9am the next day to agree a more acceptable delivery plan. No one called until 10:30, a call I missed as I was then at work. Without my agreement they delivered the package that day to my neighbour who has been abusive about taking deliveries for us so I would never have sanctioned this. I called UPS to complain again, and they gave me an email address which promised a reply within one business day. Nobody emailed me. So I chased again, and eventually they replied to merely say that they were looking into what happened, and that they would get in touch. That was TEN DAYS AGO and I have emailed them every other day since to ask what is going on. Still nothing. UPS's customer service abd treatment is truly and utterly appalling. NEVER USE THEM.
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Review
#718038 Review #718038 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details

Update by user Oct 16, 2015

My bad... I was so annoyed that I accidentally stated I use UPS...

When actually, I use USPS 98% of the time and Fed Ex for the remaining 2%. I would NEVER pay to use UPS and make a point to only do business with those that avoid UPS, or accommodate me and use ANYTHING...

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Review
#717754 Review #717754 is a subjective opinion of poster.
Cons
  • Poor business practices very unethical
  • Drivers should know delivery win
  • Unethical business practices
Reason of review
poor customer service and poor delivery
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • Ups Is A Joke

Ups 2Nd Day Air Review from Moorpark, California

I was just totally ripped off by a UPS driver. I ordered a Tag Heur watch from Jomashop.com. I ordered it with 2nd day air delivery. The watch cost $1,500. I own an IT company out of my house. I have received hundreds of thousands of dollars worth of computer hardware over the past 10 years to my residence in a gated community. I've never had anything stolen from my front porch/door. I've even left my wallet and keys sitting on my car overnight with never a problem. I wasn't home when the package was supposedly delivered. In fact the package wasn't due to be delivered until the next day. I got home from some errands and decided to track the delivery of my new watch. To my surprise, UPS tracking said delivered. Great I thought, "porch" was the comment on the delivery. No package on the porch. This has happened before. There are 4 streets in my neighborhood with houses the same street number. Usually I find my package on one of those streets at a house with the same address as my house. Nobody's perfect. I drove to each house with the matching address as my home. No packages. Mind you this is one hour after the package delivered time with UPS. I called UPS and they sent the driver over to talk to me. I've never seen this driver before. I've had the same driver for 5 years, knew him by name as I get so many deliveries from Dell and other computer vendors. This guy was young, shaved head and pretty sketchy acting. "I'm so sorry, I think I delivered your package, I remember driving down your street, maybe a gardner or someone stole it". Well, again I've lived here for 15 years and though it's possible I just don't buy it. This package was from a well known expensive watch vendor. UPS was very professional and is opening an investigation. The watch was shipped with full UPS insurance. Why the shipper didn't require a signature alludes me. I'm pretty upset as it is obvious that the driver stole the package all things considered. I'm pretty sure UPS will come to the same conclusion. Makes me want to install a camera over my front door. Good thing I'm moving out of CA to Colorado Springs. I'm done with SoCal and UPS!!!
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Review
#717729 Review #717729 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups Overnight Delivery Review

3.2
Details
UPS Store Corona Del Mar, CA I came in Thursday to ship overnight package costing $60+ only to have it arrive Monday morning. The store clerk was not apologetic and said I will get a check 10-14 days from now in the mail.
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Review
#716537 Review #716537 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Home Delivery Review from Houston, Texas

1.0
Details
Ups Home Delivery Review from Houston, Texas
Location: 811 Barton Springs, Austin, TX. Time: Approx 9:50am, Date 10/14/2015. UPS makes a stop at this location every business day. I come out to leave and I'm blocked in. I ask the Security Guard, what's with this UPS truck blocking the parked cars? He says he's asked the guy to pull around back like all other deliveries but he just ignores. Even if he pulled a little to the left their would be room for cars to pull out. The driver finally shows and I ask, why would you block the cars like that? His response, he can't make the turn if he parks any other way. I say, you have made me late for my appointment, but he just laughs and finally pulls off. What a wonderful company. Such caring employees.
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Review
#716334 Review #716334 is a subjective opinion of poster.
Reason of review
Poor customer service