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UPS in Brooklyn, New York - Lack of common sense

1.0
Details
The package was delivered to my house on 11/2/15, but was sent back since nobody was home. The second time around, UPS claims that the package was delivered on 11/3/15 and was left at the garage.. even though I don't have a garage. I looked all around my backyard (which is filled with junk, so I'm sure they wouldn't just toss it in there) and the package was nowhere to be found. I asked my next door neighbor and she hasn't received anything. There's no other information of this package's whereabouts, other than it being left in the garage. This is not the first time this happened to me. About two years ago I was expecting a package that I did not receive at all. Come to find out several months later, after giving up, it was delivered to my neighbor's house. Seems like UPS has a record for screwing up people's orders.
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Review
#729286 Review #729286 is a subjective opinion of poster.
Cons
  • Delivery drop
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • UPS fail

UPS in Belfast, Northern Ireland - Don't even know where their own parcels are

1.0
Details
I received a 'You weren't in' notice for a parcel - Looked up the infonotice online only to find that it related to a completely different parcel which wasn't mine. Called customer services and pottered around their IVR with no answered. Mashed the keys to get to talk to a person and was told I didn't have a parcel due and that the tracking code the vendor gave me 'must have been wrong'. All in all I wasted half an hour and got no closer to an answer. UPS will try to deliver again tomorrow (and fail) because I can't call them and ask them to redeliver to an alternative address. Absolutely shocking.
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Review
#728925 Review #728925 is a subjective opinion of poster.
Cons
  • Non-responsive staff
  • Poor customer service and delivery
  • That they lost the package in less than 12hrs
Reason of review
Problem with delivery
Loss
$230
Preferred solution
Deliver product or service ordered

UPS in Memphis, Tennessee - Replace My Phone

I ordered a phone and of course paid for shipping through a phone carrier. on the day of delivery I sat in front of my door all day waiting for them to arrive. Finally at 5pm the driver arrives and starts to walk up to my door. I open the door (very excited) and here he pulls up the box, half way opened and empty and he says " Im sorry ma'am looks like some one got a hold to your product, it must had been an iphone, I dont know how they be knowing what boxes those phones come in, do you want to refuse the package". In shock I respond *** yes a refuse an empty *** box. I quickly call ups customer service and just because I have refused the package I am told that I must wait for the package to get back to the warehouse in order to start a claim. What the ***!!!!!!!!!!!! so Im on another 30 day wait for a phone.
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Review
#728826 Review #728826 is a subjective opinion of poster.
Cons
  • Delivery practice
  • Bad service
  • Drivers
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Deliver product or service ordered

Ups Shipping Review from Chicago, Illinois

I shipped two boxes through UPS. When I received them, one of the boxes was in a completely different box with all of my stuff just dumped in several smaller boxes. Some of my items were broken, and some of them were ruined because they were covered in some oily fluid that seemed to spill. I called customer service and told them what happened, they said that they would perform an investigation and someone would contact me in 5-8 business days. After two weeks, I still had not heard from them so I called back. They claimed that they finished the investigation and sent me a letter debriefing it, and that they contacted the store from which I shippes the boxes; b.s. I never received a letter, and when i contacted the store, the employee said they never teceived anything about an investigation. They've been sending me around im circles, it's been almost a month and nothing has been resolved. I am pissed, and I will never ship anything through them again and I will advise all of my friends and family not to ship through them either.
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Review
#728807 Review #728807 is a subjective opinion of poster.
Reason of review
Bad quality

UPS STINKS!

I'll make this short. Try finding out who shipped you the package that wasn't there when UPS said they delivered it. Vendors, using UPS shows your lack of judgement for shipping services. I understand that they may be cheaper but there is a reason why. This is the second review complaint that I've posted about UPS. If you have half an hour try calling their number and getting a live person. It's like the television commercial; representative, representative, representative, representative...please hold. I don't seem to have any problems with USPS or FedEx. I have been receiving packages at my door for 30 years and the only issues I seem to have are with UPS.
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1 comment
Anonymous
#1058613

HUH???

You place an order and have no idea who you ordered merchandise from????

This makes no sense!

Review
#728275 Review #728275 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups Shipping Review

1.1
Details
Terrible customer service! Do not do business with these people. They broke 2 brand new tvs in shipment and refuse to take responsibilty. Now they keep adding phantom charges that I have to contest every time. I'm about ready to sue them.
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Review
#726928 Review #726928 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
My phone was sent next day air to deliver on 10/30/15 and was "on truck - out for delivery" was canceled due to extreme weather? Not at my house or any roads to my house? Now is scheduled for delivery 11/2/15. Called customer service and spoke to John and his...
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5 comments
Anonymous
#1056606

Dear Anonymous, thanks for your unsolicited comment. Next time I need a comment from a pathetic loser that has nothing better to do on a Saturday than troll the Pissed Customer website and make comments on things they know nothing about, I know where to look. You should really endeavor to get a life, or not.

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Review
#726689 Review #726689 is a subjective opinion of poster.
Cons
  • Worse experience ever
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • delivery delay

UPS giving us false information.

1.0
Details
My gf was expecting a very important package from UPS. It arrived on 10/29/15 but no one was home to sign for it. We were told that it would be redelivered the next day. We called UPS several times to confirm that it was indeed coming that day and we were told that it would come for sure. My gf waited all day for the package but it never came. We contacted UPS several times throughout the day and they kept telling us its on the way. At 10pm I called once more and was finally told that the package was being held for some security check and wouldn't be coming. If this was the case, why were we told so many times that it was on the way??? We canceled all of our plans that day to wait for this package. We basically waited all day for nothing because they assured us that the package was on the way when it wasn't at all..
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Review
#726542 Review #726542 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • delivery delay

UPS in Virginia Beach, Virginia - Tracking Records Are Not Actual Scans

well, dear UPS had managed to lose another one of my packages. I ordered something small from Amazon that was supposed to arrive a mere 3 days later. So 14 days later I finally called the Amazon and was told that UPS simply lost it in transit. So I called the UPS. And my fun began. I was assured by 1 supervisor and 2 reps that the transaction record or departures and arrival scans is simply made up by the UPS system as it plans the route the shipment will take and is NOT in fact actual physical scans of your package. This is pure genius as you can be waiting for days when in fact they arnt actually handling your package because the Ace Venturad it a long time ago.
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Review
#726531 Review #726531 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100

Ups Shipping Review from Jamaica, New York

2.9
Details
I ordered a package online it was supposed to be delivered thursday I go yo check what happened to my package and found out it was delivered to a Subway! UPS now does this thing where they leave your packages and local businesses. This is ridiculous. I received no notification that this was going to happen and the driver never delivered it to my home. If I ask fo something to be delivered to my home it should be there, not a fast food resturant. Horrible company idea. It should be able option people hit, not a default.
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Review
#726489 Review #726489 is a subjective opinion of poster.
Reason of review
Order processing issue