Anonymous
map-marker Hope Mills, North Carolina

Package not deliverd or attempted when it was dueto be

ups did not deliver my package and tried to say the shipper said to hold itat the hub. The shipper saidthey did not say that. then ups said I told them to hold it. I did not I toldthem IF they attemted to deliver today and iwas not here THEN hold it tomorrow at the hub. the 3rd of Nov. DO NOT CONTACT ME BY E MAIL ONLY BY PHONE> I am so pissed that's why upd lost their Amazon contract to the Postal service! This is not the first time having trouble with ups deliveries. don't have any thing else to say but I amd totally PISSED off!!!!
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Reason of review:
Problem with delivery
Anonymous

Very good service never had any promvlems at all.

Nothing hapoend just good workers
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Reason of review:
Good customer service
Anonymous

Delivery did not come on initial date as tracked

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My package was scheduled via UPS tracking to be delivered by the end of the day on Friday, Sept. 8th. Around 7:35 pm A UPS truck stopped in front of my house. I turned on the front porch light and opened the front door, since I was getting a recliner chair that was fairly large. I went to the kitchen to check on food cooking and came back to the open front door about 2 minutes after the truck arrived. The truck was gone!!! my chair was not delivered!!! I checked UPS Tracking on my computer about 5 minutes after the truck left, and saw where my delivery date had been changed to Monday, Sept. 11th.!!! I want to know why the driver left without delivering my shipment and then changed the date. Submitted by: Helen Padawer, Destin, Fl.
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Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous

Terrible

Ever since our original driver left our sevice has been discussting. We have had several packages left at our gate by our mail box with no attempt to deliver to us or let us know they are at the gate.

We have an electronic gate and the ups driver knows to use the call button so we can open the gate. We live in a very rual area and there have been many thefts. Also if it rains it could damage the product. We have been home when they have delivered.

I wish we had our original drver back, he was 5 stars. We will change delivery service to fedex so we can get more special care of our deliveries even if we have to pay more

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Reason of review:
Problem with delivery
1 comment
Guest

Stop complaining every day about the same thing. Get a job and do something better with your life.

Anonymous

Tracking shows packages in austin, really no where close?

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Had one package arrival scan in Austin at 10pm. 40 minutes later scanned out of pensicola. weather delay. two boxes scanned in san antonio, four days later scanned out of houston. 1 box scanned in austin 3 times.not delivered, weather delay. weather delay means they can do poor job and blame it on God. just low class people. i really don't need to be stroked. I need intelligent up-to-date info so that I can give real time, critical updates to my customers. I haven't dealt with less informed and more entrenched employees since the fall of K-mart . I am seriously waiting for the UPS blue-light special. oh yeah, no hurricane in austin or san antonio.
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Cons:
  • No accountability
  • Quality of info
Reason of review:
Poor customer service
Theola Rnn

Delayed delivery

I ordered a lounge chair from jc penny and UPS was suppose to deliver it on September 5th and now today is September 12th I really needed it yesterday for a birthday present that I didn't receive, I go to UPS tracking and it says an operational delay then it said weather condition then back to operational delay its only in lawnside nj and I'm in Camden nj its not that far away from m, I called UPS customer service number and they didn't know what was going on so I received no help from them and when I called Lawnside the phone kept ringing and without anyone saying can I help you they just hung up, I am extremely disappointed, I just got off the phone with JC penny they talked to UPS and they lost the chair how can you loose a BIG LOUNGE CHAIR? How come it says its in Lawnside if they lost it?
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Loss:
$200
Cons:
  • Not getting my package and them loosing it
Reason of review:
Problem with delivery
Anonymous

Terrible Service

Took the day off work yesterday to wait for my delivery of my 50 inch TV I purchased three days ago. I live in an apartment building and there are no names on the directory. UPS had my full address and phone number. At 5:30pm after waiting all day, they called me. They said the driver did not know my ring number so he left. I told them my ring number is my apt. number. I told them that the building office is right there when they enter. If they were not sure, they could have asked them. A manager came on the phone. She was very rude and disrespectful. She asked me if I expected them to ask the building office on every delivery they have to do. I told them I was home all day, did not leave as I was waiting for my parcel. I was basically told tuff and they will deliver my parcel again but could not tell me when. I have been trying to track them on line but no update since yesterday. So I am taking a second day off work and still do not know if I am going to get me TV. This is ridiculous. They have no customer service. Hopefully someone soon will open a competitive business and close these idiots down for good. Oh yes, she gave me the option of picking it up. I ordered it on line so I didn't have to figure out how to bring home such a large TV. I think they want everyone to pick up their item so they can charge the originator and not have to deliver the parcel.
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Reason of review:
Problem with delivery
Anonymous
map-marker Austin, Texas

PIS POOR Delivery and Customer Service

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Paid $75.15 to have 1 lb package delivered expedited next day air. Did not arrive on day schedule before 10:30am as paid and did not arrive the next day as rescheduled by UPS before 10:30 am. at 3pm after waiting for package to arrive. I spoke with customer service and was advised that I was being coordinated and driver and manager would call me to get me my package. After 2 hours with no calls, I used the driver app to locate driver and drove 5 miles to get my package when I advised the driver it was to have been delivered on Monday before 10:30 am and today Tuesday before 10:30am his *** reply was O well. *** poor customer and even worse deliver service. UPS sucks. Not sure why they get paid so much . This is a Job even a *** could do if they had a license as it does not take a rocket scientist to do there jobs . *** my 10 year old Grand son delivers better than UPS does and he only has a bicycle.
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Loss:
$75
Cons:
  • Call center
  • Seeming inefficiency of ups operations
  • Very stressful and unplesent
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous

No delivery after address correction.

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A message was left by a UPS employee 9/7/2017 that my package could not be deluveted due to incorrect address. I called, spoke with foregin speaking gentleman correcting address with the understanding that package would be delivered today. Called today 9/8/2017, tracking package only to find out address had not been corrected and could not be delivered or picked up today. I'm so madddd. It was a gift for my grandson. Won't be delivered until monday. I'm so hurt.
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Reason of review:
Order processing issue
1 comment
Guest

Why did you not make certain the address was correct when you ordered???

Resolved
Noriah Ajv

Resolved: SHIPPING DEADLINE MISSED

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Updated by user Jun 09, 2017

It turns out my boxes were labeled for ground and the FAA never should have been called. I had to do a great deal of phone calling and emailing to get this resolved, if I had not it would still be sitting at the warehouse. Once the FAA pointed out they had nothing to...

Original review May 26, 2017
I tried to ship 2 boxes of nail polish to Canada. I did not have the boxes marked because the receiver didn't want to be charged extra customs and said it would be fine to mark it glass collectibles.

this was my first experience with UPS and I didn't know I needed to give them a copy of the contents. They held it up due to "commodity description needed" but gave me no notification of that, I found it by checking tracking and that was the next day. It took several phone calls and emails to find out they just needed an invoice and I did supply that by email. The local office opened the box, looking for the invoice, saw it was nail polish and says they had to call for a FAA review.

My boxes had to received by tomorrow and since that will not be met I told the office holding it that the shipment is cancelled and I want it back. They say they can't release it until the FAA reviews it but won't give me a timeline for that or who I can contact to push that along. Nail polish is allowed on airplanes in luggage, I don't understand why they had to call for the review.

At any rate, I pulled off my info off their website so they can't bill me for shipping it, because I missed the deadline it will get returned to me. I just really want to get my boxes of items back as soon as possible and nobody can tll me how long this is going to take.
View full review
Cons:
  • Poor customer service
  • Inability to do their jobs properly
  • Inability to do their jobs properly poor customer service
Reason of review:
Order processing issue

Preferred solution: let me get back my shipment I will go get it

11 comments
Guest

I got my products back. It so happens UPS never did call the FAA, I called them and made them aware.

They inspected by photos sent in emails and determined by boxes were not labeled for air shipment, I did label them for ground so they said they had nothing to do with it. It still took 2 days to actually get my boxes because of UPS paperwork but I did just last night.

Guest

I took it to my local UPS store.

Guest
reply icon Replying to comment of Guest-1333640

On one hand, the UPS Store personnel should have been versed in shipping International with the Declaration of Contents.

However, had you been upfront regarding the contents, most likely your shipment would have been refused (UPS Stores or 3rd parties are not allowed to ship Hazardous Materials).

You then should have been directed to a UPS Customer Counter, or provided the # for Hazardous Materials shipping.

It really boils down to the Receiver providing you incorrect information which lead to this entire mess.

Noriah Ajv

it needs to be on the list, clearly and easily defined. The entire point is being missed that the shipment is cancelled, it is not going anywhere now, they need to give me back my items and they will not.

Guest
reply icon Replying to comment of Noriah Ajv

I am the first to admit I don't read all the terms and conditions, though in the UPS Terms of Service, any item presented for shipment which is prohibited, can be destroyed at the sole option of UPS.

Might be what happened in this case.

Was it shipped from a UPS Customer Counter, or a 3rd party such as the UPS Store?

Noriah Ajv

I will add I could have flown with this in my checked luggage without issue. I purchase and receive nail polish by USPS on a regular basis.

The date needed for it has passed, it will not be shipped now, that is my complaint.

They are still insisting FAA has to inspect it and the FAA may confiscate it. It is not being shipped now, it will never be shipped, I do not understand why the FAA still has to get involved and I also don't understand why they won't give me back my items.

Guest

Are you shipping from the US to Canada?

What was the total fluid ounces of nail polish were in each box?

It is correct you sent it by air?

You did not supply a Declaration of Contents at the time of shipping?

Noriah Ajv
reply icon Replying to comment of Guest-1333416

yes, to Canada. 64 oz to each box.

I didn't ask them to ship by air, whatever transit they were using was their choice, I had noidea. No, I didn't know that I had to do that.

Phone calls explained what was wanted, I did supply the declaration thru email, the dept. I sent it to forwarded it on and the store here in WI "does not read emails" and opened the box looking for an invoice.

Guest
reply icon Replying to comment of Noriah Ajv

64 ounces, as in half a gallon per box?

I am unable to comment on TSA Regulations for checked luggage, but as far as UPS goes, there are strict limits on shipping flammable liquids.

The nail polish is considered a hazardous material, due to being flammable.

the hazmat # is 800-554-****

International shipments, 800-782-****

I have been with UPS more than 25 years, and deal with all types of shipments everyday.

Guest

So, you chose to try and go around Customs by lying about the contents and you think it is UPS's fault that Customs is retaining your package? Unbelievable.

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Anonymous
map-marker Newnan, Georgia

The worst experience ever in shipping

My daughter is in college about four hours away. Her phone was broken so she needed a new phone as soon as possible. We went to the UPS store in Bullsboro Drive, Newnan, 30265 to have a phone shipped as soon possible. We went on Saturday September 23, 2017 and shipped the phone from the UPS store. When we could not find the phone by tracking, we went back to the store for inquiry. The store manager told us that it was shipped on Wednesday September 27, 2017. This is not the reason why we went to UPS to have it just sit there for four days. We could of have gone to the regular Post office. When we told the Lady manager about this, she got angry and started to use nasty language at us. I called UPS corporate office about this but they kept on giving us a different phone number to call every time.
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Cons:
  • Delivery service
  • Customer service
Reason of review:
Poor customer service
Anonymous

The most incompetent co ever!

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Incompetent staff, not giving appropriate information, they ignore what you say about delivery time. Customer service told me ups was going to call me to let me know about arrangement to deliver my package from Europe on Saturday. They called me, gave me a phone number to call on Saturday. I tested the #today, someone picked up and hung up on me, I called back, no answer... then I was cold it could not be delivered on Saturday. They charge $6 so I can pick up my package at a ups store...this after spending 2 hours on the phone. never got to talk to a supervisor. Too busy. What a surprise. Ups should take an example from FedEx, pickup at FedEx locations free of charge! I will never purchase from a store that uses ups for shipping!
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Loss:
$6
Cons:
  • Customer service and delivery
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

HORRIBLE service..LOST MY PACKAGE!

They delivered my package to a wrong address and lost it. I called immediately to see if the could locate it, but without success. The date and time they claim to have delivered package was false. My security agent reviewed the security cameras for said date and NO UPS delivery was made that day. I keep calling and they keep giving me tbe same lie...it is under investigation. Once the determine that the items are lost, they will contact the shipper, and shipper will contact me. This is now almost a month and still no result. Not a call, no attempt to resolve this issue. Both the shipper and UPS are trying to forget this and I WANT MY PACKAGE OR GIVE ME BACK MY MONEY!
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Reason of review:
Problem with delivery
1 comment
Guest

Hi,

It's a very very bad news after such a long waiting period .what does it mean "lost"? It isn't a tiny parcel to be lost.it was a big with weight of 10kg.

Value of the parcel is £3200 . .Very awful for a famous Brand name "UPS".i paid a lot more to be sure my parcel safe and will be delivered quickly .It's really funny you are telling me they couldn't find it.

I can't understand this ,Force UPS courier to find my parcel ,

Track number is 1Z7E524X684782****

Thanks, Hossein

Anonymous

UPS driver lied about delivering package

I received an email saying that an important package had been delivered to my house and left by the front door. But I was doing some front yard work at the time of the supposed delivery.

The package was not delivered. I contacted UPS and told them the story. Later, the UPS driver came to my house and insisted he had left the package by my front door. I knew he was lying to my fact.

Later we saw that the package appeared by our front door. I theorized that the package had been left at some other house and a nice neighbor had brought it to my house. So I emailed the neighbors in our informal homeowners group explaining what had happened and asking the good neighbor to let me know if, indeed, that was what happened and, if so, what their address was.

The next morning I found the email telling which neighbor had brought the package many hour after the supposed delivery to my house to our house. I called the UPS supervisor and let her know that the UPS driver had blatantly lied to me.

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Reason of review:
Poor customer service
3 comments
Guest

UPS constantly lies and says they tried to deliver to my house, when my security cameras and dog say otherwise. I have seen the truck fly down the street without even slowing down, yet they say they tried to deliver.

Liars and cheats + terrible management. I will never use UPS again!!

Chrishon Pxy
reply icon Replying to comment of Guest-1789676

Same thing happened to me today Driverbsays he left it bybmy garage Wevwere all outside working Andbi have 3 cameras coving the front yard and garage Busted It was 1000 rounds of ammunition Im filing a police report

Guest

If you really want to get this POS driver in trouble, request management review the GPS log of the vehicle he was driving that day. It will show the lie fold out and be grounds for his termination.

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Anonymous
map-marker Republican City, Nebraska

All recent experiences have been hoate

My latest is that I have Yet another reason why I Did not receive package when I was not thee and never informed when it would Be delivered . I have a delivery notice Saying in meter box and have no idea what that means and UPS has no idea what it means either although their delivery guy put this note on My door???!!?
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Reason of review:
Problem with delivery
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