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Ups - Pick Up Service Review from Vancouver, British Columbia

1.0
Details
I ordered an item and after almost a week after it was supposed to arrive I contacted the shipper which I found out that UPS pretended to attempt to deliver but I didn't even have a notice at my door. I got my tracking number and contacted them, after several emails they agreed to hold it to the following Saturday. I got a call from a customer service person confirming it would be held to the weekend. I got to the store to pick it up on the Friday and surprise surprise it's already been picked up the day before. Complete ***
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Review
#741235 Review #741235 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Shipping Review

1.0
Details
Ups should find a different business. You important packages never arrive in time and you can't get a human on the phone. Zero rating
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Review
#741115 Review #741115 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Eastbourne, England - Incompetent delivery person

UPS delivery driver in Eastbourne (UK) didn't even bother to knock on the door, just put a slip through the door, pre-printed "Sorry we missed you". The slip was not properly completed, but did include an address where I could pick up the package "Today after 19:00". I went there today at 21:15 but my package was not there. UPS can't be bothered to knock on the door to deliver the package, and then they lose the item so that I can't pick it up. I can't understand how a company that has such low standards can remain in business.
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Review
#741093 Review #741093 is a subjective opinion of poster.
Cons
  • Website difficult
Reason of review
Problem with delivery
Loss
$130
Preferred solution
Deliver product or service ordered

UPS in Wilmington, North Carolina - Decided they didn't want to deliver day after thanksgiving

I waited for my packages the day after thanksgiving. UPS tracking indicated they were out for delivery at 9am When 4pm came and no packages. found out they decided to skip me and get me my packages at there convenience. *** pour customer service . I specifically told my driver that we would be open. But the fill in driver must have decided that he was to busy to stop at my business. We will change our business account to FED Ex based on the terrible service that UPS has provided today.
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Review
#741071 Review #741071 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1100

Ups Shipping Review

1.2
Details
Ups is by far the worst postal sevice in america. They have screwed up every order i have sent through them the most recent one i was assured that a package would be delivered on a friday and that it was on the truck to be delivered, i then got a notification saying that it wouldnt be and would have to wait until the next buisiness day to get it i even offered to pick it up, and they said no 0% chance, horrible customer service and company. Dont make the mistake of using them for shipping.
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Review
#741062 Review #741062 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Albuquerque, New Mexico - Another expedited shipment not delivered!

1.0
Details
So let's be clear about UPS. They will deliver when they want to and not a moment sooner. They will not refund expedited shipping charges under any circumstances nor will they admit that the delay is their fault. So I had a one of a kind part shipped 2nd day air. It would have been next day air but the next day was Thanksgiving and that would not have been realistic. However, it seems they give their drivers full discretion to decide what business they will or will not deliver to the day after a holiday. Why would I or anyone else order a package for 2nd day air, pay the additional charges and then not be there to receive it. The tracking number showed "the business is closed for the holiday". Well, we're not closed today because it's not a holiday and we're not Government employees! The customer service agent half way around the globe advised that the "driver noted the business closed". Well the driver is either a liar or he needs to work on his physic powers because we're here, waiting for the part, and he has not driven by the large front window at our office that faces the street. I cannot force all of my vendors to stop using UPS but it is a certainty, regardless of price, that we will not ship with UPS under any circumstances. Absolutely the worst concern for customer service of any major corporation I have EVER had to deal with. Period.
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4 comments
Anonymous
#1070433

This makes no sense.

It appears this was done on Wed, since you make reference to next day being Thanksgiving.

So, 2nd day would be 2 business days, meaning it would be delivered Mon the 30th.

Next day would have been Friday delivery, since Thursday was a Holiday and not a business day.

Anonymous
#1070444
@Anonymous

It shipped on Tuesday. We expected it on Friday.

Anonymous
#1070905
@Anonymous

"The next day would have been Thanksgiving and that would not have been realistic" Which leads a person to believe this happened on Wed.

Then you change your story to say it was sent on Tuesday, and Thanksgiving is NOT on Wednesday.

So, which story is correct?

Anonymous
#1071049
@Anonymous

The shipper in PA shipped late in the day on Tuesday so a next day air would have showed up Thursday. My "story" did not change but if you are happy with UPS, good for you.

As an update, the local UPS agent that answered the phone on Friday told me she could not deliver the box as the had no trucks because everyone was off work. I got home and a UPS truck was making a residential delivery right down the street. The UPS website showed the box was in town and had a delivery date of Friday! As we expected.

They simply decided not to deliver some of their business routes and then lied about it. Simple as that.

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Review
#740995 Review #740995 is a subjective opinion of poster.
Cons
  • Driver lied about delivery attempt
  • Being charged for service they had no intention of providing
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Deliver product or service ordered
Featured
1.6
Details
Ups Home Delivery Review from Honolulu, Hawaii
UPS left expensive package at the front door IN THE RAIN!! We were home all evening, with no notice it was sitting on the front porch for anyone to take in the rain. I tracked my package to find it was delivered, when I brought it in the house the box has disintegrated.
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2 comments
Anonymous
#1073522

I'm glad that UPS puts them in plastic bags when the weather is bad where I live.

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Review
#740500 Review #740500 is a subjective opinion of poster.
Reason of review
Bad quality

Pissed off from UPS delivery

UPS lost my sons passport and not promised 2 day shipping.When I called after 2 days they reported that passport was lost.They even don't care to inform customer that their package is lost .I did constant follow up to know the status.Called 5-6 time to get status. They sent passport to Nevada and later on they found it.So i expected delivery next day morning as they already late.But UPS do not care about customer .After calling so many times as well passport not delivered next day.What a shame.I will never go for UPS again.I am still waiting for passport after 7 days.Tired from doing follow up as well.
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Review
#740411 Review #740411 is a subjective opinion of poster.
Cons
  • How they mess up over and over
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Deliver product or service ordered

Ups Delivery Service Review

1.0
Details
If you absolutely positively want to make sure a package is delivered late and with poor service, use UPS. They are the worst package delivery company on earth.
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Review
#740262 Review #740262 is a subjective opinion of poster.
Reason of review
Bad quality

UPS next day air delivery needs to be canceled

1.0
Details
UPS next day air delivery needs to be canceled
had a very important tim sensitive package shipped via UPS, not my choice, and it never arrived on time, it was left behind at their los angeles facility and on their tracking system online it said it would be delivered at least one business day later. my client left the hotel by the time the package arrived and subsequently I lost the client and the sale, $7000 worth of time, fabrics, labor to be messed up by an incompetent carrier that shouldn't be offering contractual options to deliver when they can't. the Ups lawyer will be coming to a small claim court on monday, I filed against them, will update after that.
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Review
#740153 Review #740153 is a subjective opinion of poster.
Cons
  • Dealing with ups its disgusting
  • Inaccurate tracking
  • Estimated delivery time
Reason of review
Problem with delivery
Loss
$7000
Preferred solution
class action