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UPS - Awful Customer Service

It cannot be stated more emphatically that UPS Customer Service is just plain AWFUL! What I learned from the UPS customer 800 service center: 1) Drivers can arbitrarily decide not to deliver your package - it's for your own safety - kind of like the government: we're here to help. 2) Local offices cannot be reached by phone only through the fab UPS communication 'system'. (Except they can, we just won't tell you their number.) 3) Someone will call you back in an hour, but if they don't you can call us back and you can wait another hour for them to call you back. 4) Two day delivery is guaranteed in 5 days. 5) It's not our fault: we just have so many packages on the truck that we just can't deliver them all in one day. 6) Customer what? Service? Nah, too much trouble. I will be signing up for a FedEx account today.
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Review
#764584 Review #764584 is a subjective opinion of poster.

UPSucks!!!!

Next Day Air package supposed to be delivered today,1/4/16 at 10:30am. Arrived at my local hub, Texas, yesterday,1/3/16. Tracking says it's out for delivery today. Its now 8:17 pm, no package. Call UPSucks! they say it didn't make it on the truck in Kentucky. Tracking site lies!! The UPSucks person actually told me that they listed it arrived at my local hub, in anticipation that it would be there. UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!! UPSucks!!!!!!!
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Review
#764332 Review #764332 is a subjective opinion of poster.
Cons
  • Upsucks
Reason of review
Poor customer service

UPS - Forgotten package ... too bad for me

I shipped 2 packages of exactly the same weight, etc., overnight to the same place for 10:30am delivery. One of my packages made it; the other, UPS "left in the building" during shipment which caused them to miss the 10:30am delivery time. Even though they have a 3pm delivery time, they will not deliver until 10:30am the next day. The package has my passport, etc., needed for an international trip that I will miss if it does not arrive on time. UPS's customer service response, "Sorry, I don't even know how they did that. Nothing we can do now." Gee, thanks, UPS. Great service.
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Review
#764329 Review #764329 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Ship transport
  • UPS DISAPPOINTMENT
  • Shipment Rescheduled

Ups Shipping Review

The ups in Sparks Maryland is the worst they should be closed down shut down and never open again the people who work in the offices are very rude old ladies who needs to get replaced they treat their workers and talk to them like ***
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Review
#764149 Review #764149 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS- Don't.

1.3
Details
UPS has never truly delivered anything to me, only left my parcels OUTSIDE and unprotected for anyone to take. Or they decide I need to go get the items myself- They do not know what a delivery company does, they do NOT know how a doorbell works or the simple act of knocking and they rarely "try" more then once. Want your parcels delivered to a general area- maybe! To a certain address, forget it!! It's the russian roulette of delivery companies so if you like to gamble with your stuff then go for it!
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1 comment
Anonymous
#1152362

I know what you mean. They once left a pair of $160 boots on my front doorstep while I was out, checked the tracking, and the package sat there for an hour. The only time they've ever rung my doorbell is if there's customs fees that need to be paid :/

Review
#764105 Review #764105 is a subjective opinion of poster.
Reason of review
Order processing issue
Tags
  • UPS fail

Purchased something from Forever 21, and noticed that I had it delivered it to the wrong address. Had no choice but to contact UPS and made like multiple purchases just to have my address changed.

I normally don't give companies bad reviews but oh just for you, UPS. I made a purchase a few days ago on forever 21. Today I noticed I sent it to my old address, (we recently just moved). It was my mistake and since it was a few days ago, Forever 21 couldn't do anything about it. So I made an account on UPS, tried having my address changed but of course, those greedy grinches want money to have my address changed. Thought the nightmare ended. NOPE! Apparently a code was supposed to be sent to my phone to verify to have my address changed. No code. So I went to option #2 and I'll be having my code mailed to me in like 3-5 days. Chatted with like 5 different employees. They were very helpful and I could tell they were just doing their job. So no fault there. The customer service was helpful but it's the dang company that makes me want to chop my eyeballs in halves. Payed 4$ to upgrade, to change the address, they didn't send me a code, so Im having it mailed to me but screw that. Just gonna have to cancel the whole order and request my money back from UPS and have the package go back and request it all over again. Just wonder if it will all go through. Overall, it's best if you avoid UPS if you usually make mistakes with your order. FedEx all the way!
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Review
#763923 Review #763923 is a subjective opinion of poster.
Pros
  • Helpful customer service
Reason of review
Order processing issue

Ups Shipping Review from Pike Creek, Delaware

The company is horrible bought a product shipped out on dec 18 the product is tskeing to s store when on the address it a apartment ok track it down said no can not get it tell next busness day ok know it Jan 4 waiting for my package but to find out it was taking to a driffrent place again and drop of the place just called to say we have your parkage this is bull the drivers can read call customer service a again got some one who can not speck English this is real bad right know I want my package I would not let this go I will complain again they said they call me back I will never order anything else that is going ups
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Review
#763541 Review #763541 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Shipping Review

2.3
Details
They are a terrible, inconsiderate, expensive, ruin everything in shipping company! No need tobpay for insurance as they will not pay for damages done by there workers. Horrible company, they shouldn't even exist!!! : (
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Review
#762806 Review #762806 is a subjective opinion of poster.
Reason of review
Bad quality

UPS in Princeton, New Jersey - Worst .. Experience .. EVER!

1.0
Details
UPS Store #5281 - Ypsilanti, MI: The hapless clerk Steve immediately read out my correct name and address based on my phone number, then took over 15 minutes ti re-enter the info [why] in their system so I could ship something home to my self in Phoenix. They charged me over 42 dollars (!!) to pack & ship 2 small items weighing less than 5 pounds total, and this was their least expensive ground shipping. Do not patronize this location If you're committed to UPS, there are other locations nearby. You've been warned!
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Review
#762640 Review #762640 is a subjective opinion of poster.
Cons
  • Pathetic customer service
Reason of review
Poor customer service
Tags
  • Shoddy User Experience Design

Ups Home Delivery Review

My delivery has failed to arrive and the note through the letter box did not explain were I could collect from. I would never buy from anyone who delivers by UOS
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Review
#762397 Review #762397 is a subjective opinion of poster.
Reason of review
Problem with delivery