Filter by rating
filters
State:
Show
City:
Show
Product:
Show

UPS - Most shocking customer service

1.0
Details
UPS STORE # 5296 64 Beaver ST...Today I experienced the worst / most shocking customer service in my life.... Those female staff are so lazy, unhelpful, sarcastic, rude. THE CHUBBY DARK HAIR ONE IS THE WORST... They are full of negative attitudes... The owner of this UPS Store ( 64 Beaver Street, New York, NY 10004 ), should have these rude staff fried immediately... Shape up the management... This particular UPS Store is very bad for UPS reputation. I will never go back to this UPS store.
View full review
Review
#777402 Review #777402 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

UPS in Maple Ridge, British Columbia - No phone for you!

Too bad there's not a zero star rating, for this store and UPS in general. My package required a signature and ID. I missed the delivery at home, so gave them a credit card # to redirect my Roger's phone to my office the following day, being a Friday. The driver showed up without the package and I was told it was in Maple Ridge at the UPS store. I had already called UPS at least 6 times, and they finally sent me to the UPS store 10 miles away. The kid at the store didn't have a clue, and spend 10 minutes running around the unorganized clutter covering every flat surface and floor area in the office. The supervisor came in and said UPS had picked it up. When I started to explain the situation, he said he "didn't care", and to call UPS. He then told me to tell them to find someone else to handle their shipments, because he doesn't want their business anyway and started showing the new person how to sort mail, leaving me at the counter. Roger's advised me on Saturday that UPS dropped the phone back at the store on Friday @ 5:50 PM, but when I called UPS Monday morning before the store opened, they told me the driver did have the phone since Friday and didn't drop it off at the store, and that they are allowed 2 business days to deliver redirected parcels. So now he'll bring the package to my office today, when I'm not there with my ID and a signature. Then they'll take it back to the store and we can start all over again. STAY AWAY FROM UPS AND THIS STORE PLEASE!!!!!
View full review
Review
#777217 Review #777217 is a subjective opinion of poster.
Cons
  • Rude staff behaviour
  • That they lost the package in less than 12hrs
  • Lost package
Reason of review
Poor customer service

Ups Shipping Center Review

1.0
Details
Today is the 23rd of January, since the 15th of December I have been trying to have 2 packages picked up. I have called and written many many times. In Monday supposedly someone will come to get them. I am not convinced, they tried me 27 times before that the next day someone will come to get them. UPS sucks!
View full review
Review
#776537 Review #776537 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups Overnight Delivery Review

Worst *** service. This is the 3rd time i paid for overnight delivery and thats extremely expensive. Of course they dont deliver it on time they reschedule it for the next day. Pieces of ***. FedEx doesnt do this ***. Its always ups! Cant wait around for these bastards to do what they are getting paid for.
View full review
Review
#776228 Review #776228 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Shipping Review

1.0
Details
Took a day off work for a package to be delivered, nothing came no contact from UPS only to discover the next morning THEY rescheduled for two days later, fantastic, I cannot be home for that, thanks ups you're awesome
View full review
Review
#776202 Review #776202 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Shipping Review

1.0
Details
My last 4 order that was suppose to be delivered by UPS was not delivered on time they are the worst delivery company on the planet, sending a package thru ups is a waste of money!!!
View full review
Review
#775883 Review #775883 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Washington, District Of Columbia - Package never reached destination

Package was given to UPS marquette and was sent without checking where it was going just put in the person's address that brought the package. I and my son called Marquette store and gave them my credit number but never asked by the people about the address or how it would arrive or anything they just took the credit card number and charged 860 dollars. It was an international package. Package was given to Marquette on12 th of December told it would arrive in 5 days it came in around the January 2nd. UPS people in Istanbul due not being able to read english couldn't understand what was going on. Miss. Brenda from Marquette had sent an email about claiming it but Istanbul UPS said they can't do anything. The reasons were customs and such. But since we were not told about the problems of receiving a package from US we were told to pay 500 more dollars to get it back to US. Mr. Eyup from UPS Istanbul told me he would get back to me in two weeks about whether or not UPS would be able to help me with the return fee since it was imcompetency of UPS in Marquette that caused the problem but today is the 21 st never called back.
View full review
Review
#774841 Review #774841 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS in Lexington, Kentucky - Unethical business practice

1.5
Details
Will quote you one price to perform a service (ground delivery). They'll charge you another price. Then 10 days later they'll come back to charge you another surcharge, only they'll go directly to post it to your account without alerting you. Customer service will field inquiries, but they'll respond with impressive ignorance in forming comprehensive responses. UPS may desire to conduct business with commercial customers, but if that is the case they shouldn't proclaim an ability to conduct business with individuals.
View full review
Review
#774436 Review #774436 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction

UPS in Norfolk, Virginia - Lazy Delivery Drivers

I rent a house for college and work from home, so I am usually home at any time when UPS might decide to show up. Somehow, I still constantly miss packages. I thought it was because my doorbell was broken, so I taped over it, and they still try to use it! They rarely knock loud enough, if they knock at all, and having no car means that I can never pick up any packages at their "convenient" drop-off centers. *** this company. The only reason they are still in business is because of Amazon.
View full review
Review
#774426 Review #774426 is a subjective opinion of poster.
Reason of review
Bad quality

Ups Next Day Air Review

1.6
Details
I paid for the next day shipping which is 32.99$ on 1/18/16 and it is now 1/20/16 and it is saying delayed because of severe weather on 8:34am when it is now 11am and the snow storm won't even hit for the next hour. You had 4 hours to move my package. It only takes a max 2 hour drive last time I use your service. Next day shipping is more like 3 day.
View full review
Review
#774302 Review #774302 is a subjective opinion of poster.
Reason of review
Problem with delivery