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UPS Driver Won't use the doorbell

4.2
Details
My wife and I work from home so we are always here all day. We regularly order from the internet and receive packages each week. The only delivery service who is not ringing the doorbell is the UPS driver. Yesterday UPS delivered a package and and didn't ring the bell and later we had a massive rain storm and the contents of the package were ruined. Way to go UPS. Now you have to pay for the damage you caused to the merchandise.
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1 comment
Anonymous
#1172661

Well at least they delivered it. Lately our neighborhood driver is lying and claiming no one answered the door. We also work from home and the only deliveries we have this issue with is UPS

Review
#783611 Review #783611 is a subjective opinion of poster.
Cons
  • No ringing of doorbell
Reason of review
Problem with delivery
Loss
$15
Preferred solution
Fire the driver after a couple of warnings. Drivers who refuse to follow instructions from employer need to find new employer.

UPS in Menomonee Falls, Wisconsin - Customer Service/Delivery

2.2
Details
I called UPS today because I’m having problems with a package being deliver to my building they left a delivery notice on my mailbox Friday Jan 29, 2016, the notice stated if you want your package delivered without the person being present than sign the back and package would be left the next business day I did as instructed and signed my signature left the notice on my mailbox Feb-1-2016 and expected to receive my package instead I received another notice so, the next day Feb-2-2016 I contacted customer service and asked if there was a way I could contact the driver and make sure he left my package even after I did what was instructed the CSR informed me that it’s the driver’s discretion to leave the package but I could log in to the UPS/My choice and have them leave it at another location. I was having problem with getting my log-on info the rep was trying to help but I was still having problems getting the information to come up he got very upset and rude with helping me I asked could he be patience and he said I was being rude so, I disconnected the call because he got argumentative. I’m pretty good with computers and I work in the CS field so, I know that sometime when people are using different software it can be difficult and the person who is helping needs to be patience because they already know how to do something is no cause to get agitated with someone if they do not understand. I never write complaints but this was very unprofessional.
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Review
#782315 Review #782315 is a subjective opinion of poster.
Pros
  • Tracking our packages
Cons
  • Stress
  • Requiring signature
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ups west chester los angeles 90045

I HATE UPS IN THIS AREA idkw if he has ex girlfriend or ex wife that lives in this apartment albverstone blvd westchester mexican chubby 5ft7 blk hair dark skin this guy late 40s early 50s has so much time on his hand. I cant even open my blinds without him parked outside wating doing nothing. I understand he has job too do but he patrols this aparment buildg like his boreder patrol. Its annoying when u pay lot of rent too live in this area. He needs too stop cuz his really *** tenants off!!! UPS needs too hire better quality drivers and do hard back ground check!!! This guy spends too much time watchg this apartmtent if i didnt know any better i would thonk this buildg is about too get robbed!!!
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Review
#782067 Review #782067 is a subjective opinion of poster.

UPS doesn't want to be inconvenienced to deliver package

1.0
Details
We were waiting for our delivery of a business envelope per UPS my choice it was to be here before 7pm. Didn't show. Said it was wrong address - not true. Verified with UPS that they did have correct address. They just had a driver that didn't want to do their job. UPS has delivered to our home multiple times. This is unacceptable and has hindered my husband from completing a business task in a timely manner. Could not be more disgusted with UPS and they owe Grant Thornton in Chicago a refund for delivery that hasn't happened until - oh I guess they might be able to deliver it tomorrow. How pathetic.
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Review
#781952 Review #781952 is a subjective opinion of poster.
Cons
  • Scheduled delivery
  • No accountability
Reason of review
Poor customer service
Preferred solution
Full refund

Other Product Review

1.0
Details
Unethical customer service. Worst service ever.
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Review
#781834 Review #781834 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups Shipping Review

1.0
Details
I just had a package deliver and was sitting not ever five feet from door with door open and hear a noise look out and see package so look out and driver is almost back in truck no knock on door nothing i live in a not so good neighbor hood that why i was home he could of knock on door i wish i could get company not to send thing ups
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Review
#781736 Review #781736 is a subjective opinion of poster.
Reason of review
Poor customer service

Postal Service beats UPS

1.4
Details
Repeated bad experiences with UPS delivery and a package no one can find led me to call UPS. The supervisor told me I shouldn't compare their service to any others because of their long history! They can't tell me where my package is (the same company sent another package by FedEx the same day and it arrived 3 days ago), but I should be happy because they've got 100 years experience! The USPS has more and does a MUCH better job, believe me. Customer service at UPS is terrible, period.
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Review
#781324 Review #781324 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I am so upset after speaking to the supervisor, Jim, at about 7 p.m. MST. He was TERRIBLE at his job. I don't need a lecture, I need an apology and my package delivered on time

UPS in Fargo, North Dakota - Delivery Issues

1.0
Details
After ordering from amazon for a Saturday delivery today, I am sitting at home the ENTIRE time awaiting its arrival. I get a notification from UPS/Amazon stating that my package was attempted to be delivered and that the earliest I will get it is monday. AT NO POINT did I hear anyone come knocking on the door not 20 feet from where I have been sitting. Called customer service and they are completely USELESS! They can't get ahold of anybody to save their lives. Drivers don't *** try to buzz the door or anything!
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Review
#780729 Review #780729 is a subjective opinion of poster.
Cons
  • Inconvenient and deceitful statement status
Reason of review
Problem with delivery
Loss
$27
Preferred solution
Deliver product or service ordered
Tags
  • Ups Missed Delivery

Ups - Delivery Service Review from Los Angeles, California

UPS has the worst customer service . The delivery persons are not honest they will just update tracking history without even attempt to deliver the package very poor service customer service are not knowledgeable . UPS need to take action on entire employees and supervisors either fired them or cut they salary they are not doing their jobs they are not honest . I don't understand why people use UPS . UPS need to learn from Fedx they are much better .
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Review
#780712 Review #780712 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Reston, Virginia - Worst shipping experience I have ever had

1.0
Details
This has been an ongoing problem since the beginning of this week. At first, BOTH my packages were delivered to a complete different city. And the guy actually signed for both of the packages... I'm not sure how you completely switch up the cities. I guess UPS actually realized they screwed up and took it back. After that i called them and since Tuesday, it is now Saturday, they say its been on the truck out for delivery everyday. The weird thing is i have not yet received these packages. I have told them to hold the package a couple of days ago at the facility. So yes i have waited to pick up these packages. I go there today (Saturday) to go pick them up and now they tell me that its in a trailer locked away. They lady that i talked to said they cant even guarantee that i can come pick it up on Monday... This is by far the worst shipping experience i have ever had and do not wish to ever do business with ups ever again.
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Review
#780576 Review #780576 is a subjective opinion of poster.
Cons
  • Receiving obviously incorrect information
  • Incorrect delivery times given
Reason of review
Problem with delivery
Preferred solution
Want you to fix your sucky deliver process
Tags
  • Deliver Delay