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UPS in Warrington, Pennsylvania - Don't make scheduled deliverys

1.0
Details
Twice I have waited all friday day for UPS email notified deliveries only to have them not show up. The ups web tracking placed the highly insured package on the truck and out for delivery at 5:30 am friday morning. After waiting upstairs all day I then receive an email at 8pm stating that "they were sorry they missed us" and the package would be delivered on Monday ,three days later. It seems that if you do not pay to join the "My Choice" club you can expect poor unreliable service.
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Review
#784722 Review #784722 is a subjective opinion of poster.
Cons
  • No accountability
Reason of review
Problem with delivery

Ups Shipping Review

1.2
Details
Ups just deliever in a front of a diffrent door apartment so all my items got stolen ,great experience,after 3 days of reattempting to get the items with unpleasant and unproffesional stuff ... Very dissapointed if i can i 'll avoid ups for sure
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Review
#784716 Review #784716 is a subjective opinion of poster.
Reason of review
Bad quality

UPS in Woodfield, South Carolina - Sorry service

1.0
Details
Sent an email to me telling me package will be delivered between 1:30 and 5:30 pm took off work at noon got home at 12:15, they tried to deliver at 12:09 will try again Monday . So I'm supposed to *** work again Monday ? Called ups and my only option is to contact sender and have them change delivery or have package returned. Had they kept to their schedule there would not be an issue. This is the sorriest customer service in the entire world
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Review
#784478 Review #784478 is a subjective opinion of poster.
Cons
  • Your delivery
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

UPS in Rockford, Illinois - Refused package, took to local store

Package never opened, took to UPS store, wrote REFUSED RETURN to SENDER. Left package at the store. Two days later the package arrived back to my house. Now searching to return again. This is such a time waster to use UPS. Apparently there is no easy way to have UPS pick up something that was canceled with the company I ordered it from, and was told it was already shipped. When it comes, I was told to refuse shipment. Hard to do when they just leave it on your door step.
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Review
#784277 Review #784277 is a subjective opinion of poster.
Reason of review
Won't return unopened package to seller.
Loss
$300
Preferred solution
Come pick up the box and return it to seller, NOT the buyer. When it says Refused, Return to sender, that does not mean return to purchaser.

UPS - Treated insultingly by an employee at Menlo Park Center

1.0
Details
UPS called me in the afternoon and told me my package would be ready to pick up between 8pm to 9pm at Menlo Park Center. I got there around 8:20pm. An African American lady with short curved hair and glasses was at the package station. I gave her my tracking number. She looked into the system and told me the truck was not even there. I told her about the phone call, and she kept interrupting me saying "the truck is not here the truck is not even here" rudely and impatiently (It turned out my package had been at the center all the time). So I said "OK, it wasn't my fault. I was told my package will be ready between 8 to 9". Before I finished my sentence, she just suddenly pointed to my face and shouted at me "Don't talk *** to me!" I was tremendously shocked by her sudden burst out. I didn't even know what to do. I did do anything that was impolite and she just yelled at me like she was going to slap me on my face. I have never been treated this way. I wasn't angry about her missing my package or letting wait because she couldn't do her job. I am pissed because she treated me so insultingly. No one deserved to be treated that way. I wasn't even my fault that she couldn't find my package and she got to yell at me??? and talk *** to me??? Seriously, even now, I couldn't understand what have happened with that troubled woman, that she just let it out on any random customer. She doesn't deserve to have a job at all. I sincerely hope no other customers get to be treated this unfairly and insultingly.
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1 comment
margaretfu
#1106663

Typos: "I did NOT do anything that was impolite"...

Review
#784159 Review #784159 is a subjective opinion of poster.
Cons
  • Unethical business practices
  • Being insulted by ups employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

UPS Lied about a delivery

Order something from Amazon to be delivered at my office. There is people in this building from 6am to 6pm and UPS has already a delivery windows around 10:30 every day. Well, my package never arrived and the tracking service in UPS claims that none was available... when they did not even show up! Customer service at UPS was of not help at all. When I called them they said a local office manager would contact me within the hour... 4 hour later, no call, no package and no customer service. I hate when Amazon sends merchandise via UPS, it always means no delivery or late delivery... and lying to the customer's face.
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Review
#783963 Review #783963 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS in Avon Park, Florida - The "Request a refund" process is incredibly frustrating

On 5th day of travel, a Friday, UPS failed to deliver glaucoma drops my son shipped to me from home in central NY on the previous Monday to where I am in central FL, in gel cold packs. Also they did not send the updates I signed up for (until AFTER I called them that Friday night). So by the time I found out, they said I had to wait til Monday for delivery. They failed to come that day too, & when I called they said it was because I reported it after 7 p.m. Fri. They finally showed up Tues. (9th day). Ever since then I've been trying to get my $23.63 back, & it's been a fiasco; unreturned calls, "transferring" me to unanswered lines, unusable Contact Us on their web site. These people could teach classes in stonewalling! It's no way to treat their customers.
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Review
#783961 Review #783961 is a subjective opinion of poster.
Cons
  • Denied responsibility
  • Package delivered late
  • Made it impossible to obtain refund
Reason of review
Order processing issue
Tags
  • Delivery Issue

UPS in Calgary, Alberta - Driver after a contact with a customer refused to deliver and Sent package back to the sender

The package was sent back because the customer on the receiving end didn't understand the intentions of the USP delivery driver and did not speak a good English. After a call to the main office,Main office requested $35 Money Order on top of all the charges they have got paid for the delivery of a small package. It has been a week now and the package still at the Warehouse, and never has been delivered.We called and explained many many times all the issues and that we want our package. The UPS Office just been saying that hey do not give any information for what ever reason to whoever calls and that they do not care what so ever.
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Review
#783870 Review #783870 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Ups Shipping Review from Honolulu, Hawaii

1.0
Details
I bought a set of corvette wheels on ebay for 800. Directionals like new/ when i received my rims from ups, they looked like they had been thrown off the empire state building but no worries i purchased insurance with the ebayer the cost was only a extra 175. Well that didnt pan out to well, i had to drive the rims back too the hub in parsons kansas 60 mile trip. After about two weeks nothing, ebayee did not receive the rims, then ups claimed they had no record of the rims being shipped to their location, i told the criminal dum *** that i has to physically drive them there and gave them the tracking number, they had no record of the tracking number long story shortened, i Never received anything back, i was out. About 1200. Ups shipping company are incompetent dumm ***. AND NO one should be using there service.
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Review
#783735 Review #783735 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Savannah, Georgia - Overnight becomes over a week

1.0
Details
My wife's cancer medication is provided to us by an American Specialty Pharmacy with overnight delivery. The medication is shipped from the UK. This shipment was ordered on Jan 26 for delivery on Jan 27. The label clearly stated that the package contains chemotherapy drugs. When it failed to arrive, the tracking said: "We've incorrectly sorted the package at our facility. This may cause at least one business day delay" The package was finally delivered after a full week!! instead of overnight. No excuse, no effort to expedite the package. What a way to treat a package a human being depends on!
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Review
#783715 Review #783715 is a subjective opinion of poster.
Cons
  • Careless handling of life saving dugs
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • overnight delivery failed