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QVC & UPS--UNPROFESSIONAL! WILL NEVER USE EITHER ONE AGAIN!

I purchased a laptop last week from QVC. Got the email from them with the tracking number provided stating that I was going to get my package by the 20th of this month. Been tracking the package since I received the tracking number. I noticed that there were no updates, but I figured it should be fine since the UPS app stated it was to be delivered by end of day on the 20th. Since I work at a law firm and was going to be at the office until late, I took advantage of their option to have the package delivered to a UPS Store. I've been trying to follow up with them since yesterday only to find out this morning that the package was never scanned again since the initial scan, which explains the zero updates on the tracking number, and that the package is now being considered lost. QVC says I have to wait until the investigation clears before they will issue me a refund. Also, to add insult to injury, the laptop I ordered has been sold out. I feel your pain!
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Review
#833986 Review #833986 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

Ups Customer Care Review from East Orange, New Jersey

1.5
Details
Very poor customer service the date that was schedule for my package to be receive i didn't receive any notice, I was home all day no paper was left at the door to say they'd miss me and when I called customer service they I was told that the delivery truck came and However that day I was home all day I even requested to receive updates on where the driver was or how what time I am suppose to expect him I was told around 10:15 - 2:15 since I signed up for my choice at was home for over four hours waiting I went to pick up my sun from school at 3 so I guess that was the time of the delivery arrival usually Fedex would call or if I have to sign they'd leave a note that they'd miss me or call upon arrival I call and suggest that to the UPS customer service and they say that the delivery man doesn't have a phone and they can't tell me an exact estimated time nor can they contact the driver for an update as to his location I had to go pick up my package at the ups location that they left it which was out of my reach and I was inconvenient since I had to drive to pick up something I paid delivery for and was burn gas I advice everyone to use FedEx from my experience UPS has poor delivery and even poorer customers service
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Review
#833852 Review #833852 is a subjective opinion of poster.
Service
Ups Customer Care
Reason of review
Poor customer service

UPS in Chino Valley, Arizona - Change in routes and no refrigeration on trucks

I receive meats and pastry requiring refrigeration. You have changed the routes so my delivery is at 7Pm and have no refrigeration for the packages. This is costing me money and I am asking for the routes to be put back so my delivery is at early in the day. It was at ten thirty in the morning. You should also add refrigeration for necessary packages. These companies that ship meat and other things that need refrigeration are paying you for deliver that is prompt and keeps packages cold so meat and other foods won't spoil. My delivery was much earlier in the day and things came cold. Now I receive meats that are warm or bordering on hot and may spoil.
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3 comments
Anonymous
#1149311

No one here changed any routes.

This is not the UPS complaint site.

You are complaining to strangers on the Internet who can do nothing about it.

Anonymous
#1148901

Please tell us who ships out meat without taking steps to keep it cold.

I do not wish to order from a place which might make me sick.

Anonymous
#1148673

Either have it sent Next Day Air with 10 AM delivery, or put dry ice in with the meat to keep it cold.

It is up to the Shipper to have the meat stay cold by the time you get it.

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Review
#833574 Review #833574 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Delivery times in my area
Reason of review
Poor customer service
Preferred solution
Deliver earlier in the day and add refrigeration for packages that state it on the box!!

UPS in Norfolk, Virginia - Delivery Times Suck

2.0
Details
It seems no matter which delivery service you do with now there are issues but here is a new one for me.... delivery attempts between 6pm-9pm at night. The latest one was after 3 days of attempts between 6-7pm it never occurred to the UPS driver to show up between 9-5 when someone would be in the office to receive the package. I have even tried paying for next day delivery only to again have the package show-up at 9pm at night and get delivered to the wrong person. It took them almost a week to find it after that. At which point I returned the package because I wasn't going to give UPS credit for failing some miserably.
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Review
#831791 Review #831791 is a subjective opinion of poster.
Service
Ups Next Day Delivery Service
Reason of review
Poor customer service

UPS in Jersey Shore, Pennsylvania - Four Day "Next-Day Delivery"

1.0
Details
I do freelance work from my home, and my work is very time-sensitive with tight deadlines. A client (who is located two hours from my home) sent me a project "next-day delivery"; it went out on Thursday and I was surprised when it did not arrive on Friday. When I tracked the parcel, I found out that it was scheduled for delivery on Monday. My contact with customer service was entirely unsatisfactory. All the representative did was restate my problem. "I understand your frustration. Your package is scheduled for delivery on Monday." So, UPS charged my client overnight fees for four-day service? Unbelievable. Next time I'll hire a goat.
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Review
#831665 Review #831665 is a subjective opinion of poster.
Service
Ups Next Day Delivery Service
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
Tags
  • Shipping Complaints
  • UPS Delivery HORRIBLE

UPS - Review in Shipping category from Houston, Texas

i live at 2001 burke road in pasadena, texas 77502 and the mail person that deliverry mail here DO NOT PICK UP OUT GOING MAIL WHEN THEY COME TO OUR APARTMENT. THE OUT GOING MAIL DOOR IS SO FULL AND MY LETTERS AND BILLS ALWAYS GETTING THE TO THE DESTINATION VERY LATE EVERY MONTH AND I DO PUT MY MAIL IN THE OUT GOING MAIL IN PLENTY OF TIME , BUT THE MAIL PERSON IS NOT PICKING UP THE OUT GOING MAIL DAILY CAN YOU PLEASE SEE THAT THE OUT GOING MAIL IS BEING PICKED UP.
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1 comment
Anonymous
#1146208

UPS has nothing to do with the mail, why don't you post your issue in the proper place such as Post Office complaints?

Review
#831435 Review #831435 is a subjective opinion of poster.

UPS in Saint Petersburg, Florida - Overnight am delivery guaranteed - can't find truck

shipped an overnight envelope to Saint Petersburg, FL with am delivery guaranteed Tracking shows out for delivery at 8am on Saturday at 6:30 p.m. Still not delivered and no one knows where the truck is or where my envelope is...... They have all left for the weekend, Cant track it until Monday morning so much for the GUARANTEE Also tried 6 times and could not find any representatives in the United States!!!! I spoke with Panama City, Panama - The Philippines etc..... Seriously could not get connected with anyone in the United States.....
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Review
#831092 Review #831092 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Problem with delivery
Preferred solution
Full refund

UPS and broken garage door

My exchange with UPS is below Mike King UPS broke my garage door on Wednesday and still no meaningful response. Talked to customer no service multiple times. No help. So disappointing. Like · Reply · 2 · April 8 at 4:34pm UPS I'm so sorry to hear that Mike! Please email the details. location and contact information to help@ups.com so we can address this with the local management team in the area. -Sydnee Like · Reply · April 8 at 5:15pm Mike King Just did that from one of your colleagues response from a Twitter post. Hopefully this works. If not, I'll take the next appropriate public action. So sad, UPS use to be such a great company and provide great service. Nothing but trouble for the past few years at my location. Like · Reply · April 8 at 5:19pm Mike King Oh... I also got another call from UPS person complaining that I complained in a public forum due to the lack of response. How dare you UPS employee!!!! I tried to keep this private, but your lack of response left me no choice. Keep complaining and I will tell the full story about what a sorry service has provided at my location! Like · Reply · April 8 at 8:53pm · Edited UPS Mike, Did you get the name of who contacted you? -Wendy Like · Reply · April 8 at 9:05pm Mike King UPS UPS Have an email address and phone number but do not want to post that publicly. Can you send me a message that I can reply too privately? Like · Reply · April 8 at 9:09pm UPS Dear Mike, If you are needing assistance, please email help@ups.com with the tracking number, details and a valid phone number. We will assist you. ~Sara Like · Reply · April 8 at 10:31pm Mike King Over a week now and still no help. Have emailed repeatedly. Get a response back saying someone will respond, but it never happens. You guys have my phone number. I know that because someone called and fussed at me for complaining on Facebook and Twitter. Going back to posting in public now. Maybe someone will at least call and fuss at me again. So disappointed in this once great company. Like · Reply · Yesterday at 1:06pm UPS Mike, I am sorry for the frustration. We will be glad to help you. Can you supply us with the incident number from your past email? -Wendy Like · Reply · Yesterday at 1:16pm Mike King UPS Incident: 160408-032289 Like · Reply · Yesterday at 1:19pm UPS Mike, Thank you for the information. I will look into the progress for you and respond shortly through email. Thank you for your patience. -Wendy Like · Reply · Yesterday at 1:29pm Mike King UPS Thank you Wendy. Like · Reply · Yesterday at 1:29pm Mike King In an email yesterday from UPS, I was promised a call today by a manager regarding the status of my claim. Guess what....no call. Beginning to find this hilarious. No I really am. Never seen a company that cared so little about customers. The DMV even provides better customer service. Just about ready to fix my own garage door and turn this over to a starving lawyer. He or she can keep whatever the judgement is. Like · Reply · 1 hr UPS Mike, I am very sorry you have not received a call back as of yet. I contacted the center and the Manager is out till Monday. I will follow up with the center on Monday, to see where they are at on your claim. -Wendy Like · Reply · 16 mins Mike King Yeah, Yeah. Keep hearing the same thing over and over. Like · Reply · 14 mins Mike King .....and a company as big as UPS..... you have no one else that could talk to me??????? Like · Reply · 10 mins Mike King What if this person wins the lottery over the weekend and never returns to work. Am I just forever screwed??????
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Review
#830655 Review #830655 is a subjective opinion of poster.
Service
Ups Customer Care
Reason of review
Poor customer service

UPS in Dubuque, Iowa - Attempted Delivery is false.

Sent a 10:30 am overnight letter to daughter for Friday delivery who needed legal documents. She literally sat at front door from 8am until 11am doing home work for law school. At 11 she called and said package has not arrived. I checked tracking and it said attempted delivery a 9:51. False. Double checked address and it is correct. Then find out they sent to UPS Access Point that does not open until 12pm. Called UPS and now told package will not be at UPS Access Point until Monday after 10pm. Have sent a number of 2 day USPS shipments to same address with no problem. Of course not refund for guaranteed delivery by 10:30 even though I paid for service.
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Review
#830368 Review #830368 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Problem with delivery

Never again will i use ups

1.0
Details
I order a lot from amazon, and i dreads seeing ups as the shipper. NOT one item has arrived on time, I have amazon prime 2 day shipping, ordered myself a garmin watch, with my 2 day shipping. Tracking number updated daily until April 12, 2016 it showed; Dieppe, NB, Canada 04/12/2016 04:45 Departure Scan Then St. John's, NL, Canada 04/12/2016 06:20 Arrival Scan. Now Dieppe to St johns is a 8hours drive AND a 3 hour ferry ride so its impossible for it to be scanned in Dieppe then little under 2 hours scanned in st.johns ALSO This was suppose to be AIR MAIL. Called ups for 3 days now they cannot locate the parcel even called the driver as i know him locally and nothing, Amazon refunded me the watch and cannot ship me another one because they are sold out..
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Review
#830232 Review #830232 is a subjective opinion of poster.
Service
Ups Two Day Delivery Service
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered