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UPS refuse to drop the package at my door

1.2
Details
Initial Question: I am at home waiting for it the whole day....live in an apartment, no one rang bell or came up... Prairie Grace A.: Hi, this is Prairie Grace A.. I'll be happy to assist you. Tian: tracking 1ZX066V80300661807 Prairie Grace A.: I'm sorry to know that the driver did not ring the bell at the time of delivery. Let me see what I can do. Please give me a few moments while I check on that. Tian: this is not the first time that ups drivers get lazy and see a door downstairs and decided that they can't come upstairs and say no one was home Prairie Grace A.: Thank you for waiting, Tian. I apologize for what happened. I would need to send a message to your local package center to inform them about it. May I please have your phone number and last name? Tian: xxx-xxx-xxxx is my phone number. Full name is Tian xxx Prairie Grace A.: I've already sent your concern to the local package center. A local representative will call you first thing in the morning tomorrow for further assistance. Tian: what????? are you *** kidding me? Prairie Grace A.: I'm sorry but it shows that it is already past the cut off time. Tian: This is what I get for shipping with UPS? Tian: Where Can I file a complaint that can be heard? Tian: the reason why I am this upset is because this is not the first time UPS DRIVERS ditched my package Tian: All my FEDEX deliveries came to my door... Tian: Hello? Answer my question please....where can I file a formal complaint? Prairie Grace A.: You can file a complaint by sending an email: https://www.ups.com/upsemail/input?loc=en_US&WT.svl=Footer Tian: Thank you very much Tian: Is there anyway to find out who the driver is on the route carrying my package? Tian: surely you must track your drivers with something Tian: you don't have to give me a name but your lazy employees need to be held accountable for what they dop Prairie Grace A.: I can ask the facility about it however the phone call would be tomorrow. Tian: Then I will hold you accountable for your actions tomorrow Tian: May I have your email so I can correspond with you Tian: Now I have to cancel my plans tomorrow to wait for something that should have been delievered today Prairie Grace A.: I am sorry but I do not have an email address. I can only communicate through chat. Tian: Then how will I know if you follow through with your claim? Prairie Grace A.: Please wait for the facility to contact you tomorrow. Tian: once this chat windows closes Tian: I see...I assume you are not even in the state of NY and this is probably outsourced somewhere. Tian: This conversation will be recorded Tian: Thank you very much for your help So this is not the first time that they did that to me. I live in a 20 floor apt building and there is a door downstairs in which you have to ring a bell. The driver not only did not ring any bells but he decided to drop it off at a pick up center. There was not even going to be a 2nd or 3rd attempt to deliver the package. Not only that the guy tells me to go pick it up myself AFTER I PAID FOR SHIPPING...you *** kidding me? EVERYONE DON'T USE UPS. use the u.s postal service or fed ex. they deliver to my door every time...
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Review
#836829 Review #836829 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • 108th Street Building

Ups Two Day Delivery Service Review

1.0
Details
Worst than everything I did two day shipping ups rescheduled everyday I don't know how many more long I have to wait
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Review
#836077 Review #836077 is a subjective opinion of poster.
Reason of review
Order processing issue

Ups Delivery Service Review from Saskatoon, Saskatchewan

2.1
Details
I live in rural Saskatchewan. My parcels used to go though ups then get dropped at purolator for pick up. Found out last week purolator is no longer handling ups packages. So i called ups to figure out where my package is. They have no idea! It says theyre are trying to deliver it but they dont deliver where i live. I have packages that are a day away too. They said they cant get held at the ups place until there have been 3 attempted deliverys but again they dont deliver here! What a mess! Never again will i ask for anything to be sent ups
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Review
#835909 Review #835909 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS in London, England - A rude inconsiderate delivery service!

Name of delivery person: Abdullah RIDWAN UPS Vehicle Reg: AY63 SKZ Vehicle i.d. No: 128814 Delivery address: Wigmore Street, LONDON W1R 2RF Date of incident: Thursday 21/4/2016 12 noon approx. First complaint: Delivery person refused to place packages into safe area, dumping packges in a small common thoroughfare hall, not allowed, inconsiderate and a fire and health hazard. My wrist broken was visibly bandaged, refusing to carry out the request to place in a safe location, putting me in an impossible situation! Second complaint: Other receipents packages brought into our premises and allowed to be taken by me. Then requested for me to carry back to him! Paradoxically efficient deliverer!
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Review
#835406 Review #835406 is a subjective opinion of poster.
Cons
  • Customer service attitude
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care

UPS in Miami, Florida - International Shipping

1.4
Details
I have an online business where I receive orders from Canada paid via Paypal for the merchandises..However, the customer chose to use his business account with UPS to pay for his shipment. Somehow, UPS was not able to use their clients account because it was close. In turn, UPS opened an account under my company name without my authorization and billed me instead of reaching out to their client in Canada to advise them that their account is no longer active. Is this legal? I am very upset. Please someone tell me how I should proceed. They have the audacity to charge late fees.
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Review
#834289 Review #834289 is a subjective opinion of poster.
Cons
  • Bad service
Reason of review
account open without authorization
Preferred solution
Let the company propose a solution

Ups Customer Care Review

1.0
Details
This delivery service company has the worst service ever. The customers services was very bad and talk to you like you are a child. I would never used UPS again for delivery or receiving packages.
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Review
#834237 Review #834237 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups Customer Care Review

1.0
Details
I think this company had the worst service ever. They treat their customers like ***. I try to get my package for three days after 2 days off the promised delivery dated.
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Review
#834226 Review #834226 is a subjective opinion of poster.
Reason of review
Poor customer service

QVC & UPS--UNPROFESSIONAL! WILL NEVER USE EITHER ONE AGAIN!

I purchased a laptop last week from QVC. Got the email from them with the tracking number provided stating that I was going to get my package by the 20th of this month. Been tracking the package since I received the tracking number. I noticed that there were no updates, but I figured it should be fine since the UPS app stated it was to be delivered by end of day on the 20th. Since I work at a law firm and was going to be at the office until late, I took advantage of their option to have the package delivered to a UPS Store. I've been trying to follow up with them since yesterday only to find out this morning that the package was never scanned again since the initial scan, which explains the zero updates on the tracking number, and that the package is now being considered lost. QVC says I have to wait until the investigation clears before they will issue me a refund. Also, to add insult to injury, the laptop I ordered has been sold out. I feel your pain!
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Review
#833986 Review #833986 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups Customer Care Review from East Orange, New Jersey

1.5
Details
Very poor customer service the date that was schedule for my package to be receive i didn't receive any notice, I was home all day no paper was left at the door to say they'd miss me and when I called customer service they I was told that the delivery truck came and However that day I was home all day I even requested to receive updates on where the driver was or how what time I am suppose to expect him I was told around 10:15 - 2:15 since I signed up for my choice at was home for over four hours waiting I went to pick up my sun from school at 3 so I guess that was the time of the delivery arrival usually Fedex would call or if I have to sign they'd leave a note that they'd miss me or call upon arrival I call and suggest that to the UPS customer service and they say that the delivery man doesn't have a phone and they can't tell me an exact estimated time nor can they contact the driver for an update as to his location I had to go pick up my package at the ups location that they left it which was out of my reach and I was inconvenient since I had to drive to pick up something I paid delivery for and was burn gas I advice everyone to use FedEx from my experience UPS has poor delivery and even poorer customers service
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Review
#833852 Review #833852 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Chino Valley, Arizona - Change in routes and no refrigeration on trucks

I receive meats and pastry requiring refrigeration. You have changed the routes so my delivery is at 7Pm and have no refrigeration for the packages. This is costing me money and I am asking for the routes to be put back so my delivery is at early in the day. It was at ten thirty in the morning. You should also add refrigeration for necessary packages. These companies that ship meat and other things that need refrigeration are paying you for deliver that is prompt and keeps packages cold so meat and other foods won't spoil. My delivery was much earlier in the day and things came cold. Now I receive meats that are warm or bordering on hot and may spoil.
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3 comments
Anonymous
#1149311

No one here changed any routes.

This is not the UPS complaint site.

You are complaining to strangers on the Internet who can do nothing about it.

Anonymous
#1148901

Please tell us who ships out meat without taking steps to keep it cold.

I do not wish to order from a place which might make me sick.

Anonymous
#1148673

Either have it sent Next Day Air with 10 AM delivery, or put dry ice in with the meat to keep it cold.

It is up to the Shipper to have the meat stay cold by the time you get it.

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Review
#833574 Review #833574 is a subjective opinion of poster.
Cons
  • Delivery times in my area
Reason of review
Poor customer service
Preferred solution
Deliver earlier in the day and add refrigeration for packages that state it on the box!!