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Ups Delivery Service Review from Muscoy, California

1.2
Details
I will never ship ups again.i ship my 35 in flat screen tv home.when i got the box it had whole in the box and my tv was hanging out the bottom of the box.I open the box and the side of my tv had a large dent.In the back of the tv had dents.. Nor did it work. call ups they they wouldnt reburse me my 170.00 to ship or pay for the tv.. Please dont trust your merchandies with ups..its not worth it..if you cant ship a tv in working condition the way you recieved it..stop shipping tv
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Review
#850991 Review #850991 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Broke my tv
Reason of review
Bad quality

Rubbish UPS

1.6
Details
Ordered an item 11 days ago and it was unfortunately sent by UPS from Germany to the UK. Its still not arrived, no van, no card in the door, nothing. When I enquired I was told "come and pick it up yourself", from some sort of Access Point. What sort of rubbish service is that for the expensive prices they charge. It should be door to door. Have to use 100 words so will have to add some more ....... Have to use 100 words so will have to add some more ....... Have to use 100 words so will have to add some more .......
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1 comment
Anonymous
#1174373

Still a total rubbish service. Had to pick it up myself, something which they should be forced to compensate me for as they did not fulfill their part of the contract which was, paid for delivering it to MY address.

Review
#850306 Review #850306 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Dealing with issues
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Worst customer service UPS
  • Withheld Goods
  • customer experience

Ups Delivery Service Review

1.0
Details
Had to take days off from work to wait for my packages. Second day of waiting the whole day, the driver was late and never made it. What a waste of time and that I am not earning money from staying at home. Maybe they should train their staffs on how to prioritize who they send it to first. This is totally ridiculous!
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Review
#849790 Review #849790 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Order processing issue

UPS in Sacramento, California - Unsafe Driver-Internal Process when reported-- VERY poor

A UPS truck driver in the center lane of a 3 lane busy freeway swerved into my lane. To avoid being hit, i slowed down to carefully watch when i could move passed the truck. The truck continued to swerve back and forth over the lines into both lanes beside him for several miles until i exited the freeway. I took the license plate, called UPS and all they could tell me was they would handle in the morning when the local office opened. The person on the phone could only parrot a script which i did not fell comfortable that this potentially dangerous situation was being addressed in a timely fashion. Clearly, this man needed to get off the road. I called the Police to report.
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Review
#849392 Review #849392 is a subjective opinion of poster.
Service
Ups Vehicle Driver
Cons
  • Ups driver threats
Reason of review
unsafe driver-report poorly handled
Tags
  • Unsafe Ups Driver

Ups Customer Care Review from Glendale, California

1.0
Details
Complete liars and incompetent. When you directly ask them why something happened and you are completely frustrated by their explanations which make no sense and you call them out on it they avoid the question and "change the subject" to take blame off themselves. Customer service over the phone is so frustrating. They make no apologies and seem to have a limited list of responses to "What happened?!!" they often don't make sense when applied to your unique problem. So, they will keep stating their "allowed response" over and over again at you while you repeat your question hoping for an answer you'll never get. They will just ignore it until you give up, but not before you're so worked up you can't wait to get home and have a drink. If you don't drink, you will eventually if you have to deal with UPS.
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Review
#849226 Review #849226 is a subjective opinion of poster.
Service
Ups Customer Care
Reason of review
Poor customer service

Ups Customer Care Review

1.0
Details
I personally would never prefer, however I ordered a laptop and that manufacturer sent it through ups and they came and I wasn't home and left a note with pick up point address. The *** thing is that location is open from 8 to 4 and people who work can't pick up. When called customer service they wanted me to pickup in another city. Useless ups. Never ever go for this.
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Review
#847885 Review #847885 is a subjective opinion of poster.
Service
Ups Customer Care
Reason of review
Poor customer service

UPS HAS THE WORST SERVICE EVER!

UPS DRIVERS AND THEIR CUSTOMER SERVICE DEPARTMENT IS VERY LAZY AND INEPT. IN AN EFFORT TO CHARGE MORE THEY STATED THE COULDN'T DELIVER A PACKAGE BECAUSE THE ADDRESS READ SUMMER AND NOT SUMNER STREET. THERE IS NO SUMMER STREET IN OUR AREA.NOT ONE ANYWHERE NEAR HERE EVEN! THE DRIVER COMES DOWN THIS STREET EVERYDAY WITH PACKAGES FOR US AND NEIGHBORS. HOWEVER IT APPEARS THAT IF THEY RETURN THE PACKAGE THEY COLLECT A FEE OF $25 .THUS THEY ARE DECLINING TO DO THE RIGHT THING, AND BRING THE PACKAGE TO ME. THEY CLEARLY KNOW AND COME TO MY HOME ALL THE TIME!. PLEASE VENDORS AND STORES STOP USING UPS. THEIR SERVICE SUCKS AND THEY JUST WANT TO CHARGE FEES WITHOUT HELPING ANYONE. USE FEDEX THEY ARE SOOOO NICE, DRIVERS CARE AND GO OUT OF THEIR WAY TO ENSURE DELVIERY
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1 comment
snugglegirl05
#1159357

Why must you shout in all caps?

Review
#846598 Review #846598 is a subjective opinion of poster.
Service
Ups Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

1Z28451A6863802778 Review

1.1
Details
Worse service every..will mot recommend to my worse enemy
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Review
#846389 Review #846389 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups Customer Care Review from Fairfax, Virginia

The STAFF at UPS location in Germantown, MD are unpropfessional, lazy and do not merit to be representing a reputable company like UPS. On 05/10/16 I was surprized when I asked for a UPS formal enveloppe to be told that they dont carry it right now and that I should drive around to locate a UPS drop box where I can obtain it. The sad thing is that when I managed to find the drop box it had no envoloppes in it, except for the lables. In my opinion UPS inpectors should performe their tasks correctly while doing the necessary to enforce the company policies esspecially when it comes to hiring unqualified epmloyees.
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1 comment
snugglegirl05
#1159358

And exactly how is the staff unprofessional and lazy?

Nothing in your post indicates this.

Review
#846045 Review #846045 is a subjective opinion of poster.
Service
Ups Customer Care
Reason of review
Poor customer service

UPS in Eureka, California - Lost $5000 piano

1.3
Details
UPS lost my AC97 Kawaii Digital piano. I ordered it in January and it never came. The company first denied that it wasn't delivered, then I filed a claim, and have been waiting....and waiting. 4 months later still no refund (yes this was insured), no apology, and when I call them claims office they keep telling me "It was delivered". only the person handling my claim knows the truth, and she's hard to reach. I have to call her every day for a week in order to get her to reply to me. Apparently the piano was found in Salt Lake City (wtf, I live in California), and is one day going to be delivered. Because of UPS losing my instrument, I have lost business as a piano teacher, and precious time studying to improve my playing. I would like to sue this company, but really I just want my piano. I ordered it around January 16th...now it's May 11th and I still have nothing. No money, no piano. Who is holding this company accountable?
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Review
#845987 Review #845987 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Worst experience ever
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Deliver product or service ordered