UPS
Reviews and Complaints
No Delivery As Promised For Christmas
BAD company poor service
Not please with service I received on 10/9&10 2018
Lazy drivers
- Customer service
Preferred solution: Deliver product or service ordered
Changing address and signature
Preferred solution: Fix your customer care. It sucks.
Shipment tracking
Hire Dedicated Employees
Delivery issues
Had a perishable package to be delivered sept 26, found out on web site ups said no one home. Not true waited all day no one came to my door.
Saw on your tracking page another delivery was for today but again delivery person said no one home. Not true again was home all day. Looks like your driver has some kind of problem doing his job. It has become a problem using your service.
Now I have to go to a pickup point to retrieve my package because your driver is not dependable. I have a question, how many no one home does a driver get, and to the same address when the recipient is home and waiting?
Thieves @ ups
Unprofessional and Unappreciated
My wife and I ordered an Endy mattress with some wedding money, then our UPS driver left the said $850 mattress outside the apartment building when we weren't there to get it from him/her and it was promptly stolen. Thankfully a replacement was sent but the driver said they left it inside, which required us to fill out a police report after waiting for the initial investigation to be started, all in all costing us over an extra week in time in which we were left sleeping on a single air mattress.
We have since received the replacement, thankfully I decided to stay home all day and not trust the updates I had asked for because it ended up arriving while the tracking number telling me it wasn't even on a local truck yet.
The only text update I got was the one that told me it left Ontario (we live in Alberta).
The box was in awful condition but thankfully the mattress shows no sign of wear. Not impressed, one lying driver, and more careless ones.
- Package was not handled with care
- Accuracy of tracking tool
- Abandoned product when not allowed
Irresponsible UPS
Same response to UPS driver who did damage to my driveway. I was sent from one person to the next; one of whom asked if I had pictures of the driveway prior to the damage...right, like people take pics of their driveways on a routine basis.
An appointment was agreed upon for a UPS representative to come look at the damage and he didn't show up. When contacted, he stated that he had told me that he would call prior to coming out to my home. Meantime, he wasted 8 hours of my time waiting around for him to show up. I tried calling him since and no response.
I will no longer permit UPS to deliver to my home since they don't take responsibility for the damages caused by their drivers. I am tired of paying for repairs to property.
UPS badly damaged an antique (c. 1896) cast iron fireplace then refuse to pay insurance claim
This was my first experience using UPS to ship a large heavy item and it will be my absolute LAST. First my husband called to describe what we were shipping and get advice on how we could package it. They told him that because it was a heavy cast iron piece, we could simply strap it to a pallet and cover it in plastic. They then quoted us a little under $300 for shipping. Perfect we thought. So that's exactly what we did. We then paid the $10 to have the item picked up. The next day the driver refused to take it, stating that it need to be boxed! But of course we did not get our $10 fee back!
So, then we box it. We first strapped it to an inch thick plywood base and then placed it inside a heavy duty box, with much cushion (including bubble wrap heavy cardboard, multi-layered packing strips approx 3" thick, etc) surrounding it. Paid another $10 and this time the UPS driver accepted it.
Sadly this beautiful Antique Art Nouveau cast iron fireplace from 1896 was badly damaged before arriving to the buyer. It looks as though some sort of machinery went completely through the package!
So of course I filed a claim, after all I did pay for insurance! My buyer, being extremely helpful, supplied UPS with a written description of packaging and damage as well as multiple photographs.
And guess what... Yep, UPS has denied my claim! Stating inadequate packaging and that they are not liable for the damage!
- Being misled
- Mishandling of package and refusal to pay insurance claim
- Being dismissed
Preferred solution: Full refund
Kept rescheduling my delivery four days in a roll
Completely lost in there efforts
Preferred solution: Let the company propose a solution
4 Out of 4 different Packages Damaged
The last 4 packages that have been delivered by UPS have been damaged in 1 way or another. Luckily all but 1 the contents were not damaged. But that one was smashed to the point of the boxes inside were smashed open and contents were laying in the open damaged shipping box. The last 2 packages were custom car mirrors and were from 2 different companies with all most the same results done by UPS
UPS used to be the best way for places to ship items but that is NO longer the case.
I'm including pictures from the last 2 deliveries for everyone to view for them self.
I'm going to start requesting shippers to use alternative ways to ship the products that I order.
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I have been a lifelong resident of Alberta. It's really bad now for theft in Alberta.
Worst I have ever seen. Just awful. People are capable of anything... It goes for water delivery as well.
People come and steal the bottles for the deposit right off peoples doorsteps. Just had my Truck stolen before May long weekend. Thankfully it was recovered a month later just before I left the country for holidays. There are no rules when it comes to theft in Alberta.
Anything goes now for the thieves / criminals. Private people, Businesses it does not matter. They take delight in it thinking they are so clever! We will see how clever they are when judgment day comes.
And it is coming like it or not. What a world we live in.