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Ups - Vehicle Driver Review from Greenbelt, Maryland

Today 2 times in a row within minutes of each other one of your UPS drivers blasted through a job site at O'Donnell Honda at 8620 Baltimore National Pike, Ellicott City, MD 21043 this was an active jobsite with equipment being moved trucks being moved and people around. your driver didn't wait he just drove through it all twice In-N-Out. the dump truck that was maneuvering had to slam on his brakes both times because the driver of the UPS truck darted between the dump truck and parked cars.
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Review
#926561 Review #926561 is a subjective opinion of poster.
Reason of review
Poor customer service
I bought a $400 chip for my grandsons pickup from Amazon and when UPS delivered it, the fellow laid it inside the gate and put a note on it that my dog was on the porch. I knew the dog was on the porch, that's where she stays, she has cataracts, arthritis in her...
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1 comment
Anonymous
#1221489

So your driver was supposed to diagnose the dog's illness, walk through high grass, and "watch for snakes," just do you wouldn't have to walk 100 feet? What a ***!

Review
#925995 Review #925995 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Albuquerque, New Mexico - Aggressive, Abusive Delievery

2.5
Details
Recently I had some bed frames delivered to my home that I purchased from JC Penney's....They did not carry them in stock and offered home delivery. I was unaware it was UPS or I would have declined. The driver showed up to my home and BANGED on my door so loud I was concerned about opening it. I looked out and seen UPS tossing my bed rails over the porch gate pulling off the paint from the gate and damaging my gate so it don't open or close properly. I live a few miles outside town and they seem to always be angry and resentful when they deliver a package out here and that's why I use FedEx when ever possible or have it delivered to the post office. I have had a lot of trouble with UPS in the past for damaged good but never have I had my home disrespected as I did in his case. I plan to avoid UPS at all cost after this. the aggravation and disrespect is not worth going through. I plan on issuing a complaint with JC Penney's and suggest they seek another company ANYONE but UPS.!!!!
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Review
#925359 Review #925359 is a subjective opinion of poster.
Cons
  • I did not like at all
Reason of review
Problem with delivery
Loss
$50
Preferred solution
try being more respectful to other peoples property

Ups Delivery Service Review

1.0
Details
Ups is *** horrible I'm suppose to get my package days ago and they still haven't delivered I hate ups
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Review
#924971 Review #924971 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Aurora, Colorado - Not To My Door, Just Dumped Off Without Signature

This is an ongoing problem at my apt complex. UPS many times will not come to deliver to my door. They will just take to leasing office. When like last night this is particularly a major problem is no one is at leasing office so no one is there to sign for & lock up packages YET the packages (like last evening) for everyone here including mine was just dumped off, left in lobby where anyone walking by could pick up packages and walk off with them. This happens frequently. Customer Service promised a call from regional person last night before 8PM...never got one. Called this morning and got excuse they tried to call but VM didn't work...well my phone was ON so it would not have gone to VM. Even called my cell carrier to verify my phone was just fine. SO waited for another call back and lady name of Robin called. She made ALL kinds of excuses and easy to tell she was no even really listening to me. She had plenty of excuses too. The "service" here is so bad even the night manager told me MANY people have missing packages with no delivery. No one was there last evening at 5:25PM to even sign for packages he said. I had an expensive package I never received, same thing happened, had to go thru many emails with shipper because they wanted payment for something I never got. My packages have been wrongly delivered to homes (I am in apt complex) down the street, wrong apt. Numbers, etc. over & over and Service from UPS never gets better. They at least those times made driver go back and retrieve my packages. How do they even stay in business. Also, the drivers when they actually DO come to my door are rude...except for one guy. Robin says she will talk to driver but I know nothing will change as nothing ever has before. With Christmas season coming I will not order from retailers that use UPS. One year Christmas they never did find my package and if they did show up it is 9PM ... Horrible "unservice" for YEARS!
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Review
#924276 Review #924276 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS in Exeter, England - Smashed Lost or days late

I never use UPS as they have let me down more times than I care to list as they are too Meany to mention. Unfortunately my client still send me lots by them. But In short kit smashed into pieces ,weeks late or returned to sender. But what really gets me riled up is when I wade through the phone system to try and get a resolution all I get is lye's. I am a conflict resolution specialist who deals with problems every day with out issue. But half an hour talking to them and I seriously want to start burning there trucks. No respect ,dishonest, uncaring!! To A man.
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Review
#924250 Review #924250 is a subjective opinion of poster.
Cons
  • Do not give a digested load of nutruient
Reason of review
Poor customer service
Loss
$400
Resolved

Resolved: UPS - Documents delivered to the wrong address in the wrong city

1.6
Details
I have sent a car and an insurance paperwork a few days ago. They were supposed to be delivered next day, which never happened. Receiver and his wife are senior people, they always at home and waiting for the package since the day I sent it. However, next day after I sent the package, I received an email stating that driver attempted to deliver it, but no one was at home. The next day I received an email indicating that it was delivered, but the city noted in the email is different. I called customer service, and they confirmed that driver delivered the package to an entirely different address in a different city. Customer service rep didn't know what to say as he has the correct address on file but sees that driver delivered the package to the wrong address. At this point, they promised to call me back tomorrow when they have more details.
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Review
#924056 Review #924056 is a subjective opinion of poster.
Cons
  • Inconsistent service
Reason of review
Problem with delivery
Loss
$127
Preferred solution
Deliver product or service ordered
Tags
  • UPS fail
  • UPS Claim
  • inconvenience
  • UPS complaint
  • UPS Complaints
  • UPS courier service
  • Customer Service Complaint

UPS in Buffalo, New York - Employees CSR need more training

Lately everytime a package is attempted to delivery at my residence and I need to call customer service the rep sounds like he/she doesn't know anything about the job, I have to keep saying hello because there's complete silence without the rep sayin I'm putting you on hold or just can't answer the customer's questions. Why does my package need to be picked up miles away when there's a UPS in walking distance of my residence or I'll be charged an additional fee? Some drivers drop my packages off at the nearest site and most does not. Why is that?
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Review
#924031 Review #924031 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Fort Worth, Texas - lack customer service

1.0
Details
I ordered an item from Amazon and it was shipped by UPS. I got the tracking number and went to the UPS web page and signed up for there quantum view notify email and phone text so I could get updates on the status of my shipment. I specifically requested e mail and text to phone notification. I never got a single notification for the order. I sat at the house all day long and waited for my shipment and then had to have my wife come home and wait because I had to sign for it. I called several times to find out what happend and got no answer to my question but did talk to several people from Asia. I am very angry for the lack customer service.
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Review
#923914 Review #923914 is a subjective opinion of poster.
Cons
  • Lack customer service
Reason of review
Poor customer service

UPS in Ashton-Under-Lyne, England - Slowest Delivery on Planet

I am expecting a delivery from UPS. It has been in a Glasgow depot now for 3 days and they refuse to schedule a delivery date. On the tracking site just a message to say check back later. I am not sure if they will now return to sender. No answer on phone either. If they don't want to deliver to specific locations then they should not accept the work in the first place. There are plenty of couriers who deliver to my town every day, just not UPS. Now that I have read the on line reviews I can see that many other people are having problems with this company. Absolutely awful service.
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Review
#923467 Review #923467 is a subjective opinion of poster.
Reason of review
Order processing issue