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UPS - NOT LOST TAKEN

I have had my UPS prescriptions/Taken lost numerous times and suffered running out of my prescription because I never received it. I personally don't believe they are all being lost, I think the prescriptions are being stolen by employees. I believe UPS employees are taking the medications because they know when it needs a signature to get the prescription most likely is a controlled substance being sent to us Vets and all companies have drug problems in the work force and so does UPS. They need to find the people that are taking our medications and not only fire them but have them prosecuted too!
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Review
#932590 Review #932590 is a subjective opinion of poster.

UPS in Walsall, Walsall - Disgusting service

My son paid £43 pds for a bag to be picked up at aberdeen train station 2weeks ago for to be delivered to his home and no 1 has a clue what has happined to it .at a cost of nearly £15 pds on his phone . This company has to be the worst delivery company in the uk . He has phoned many times to people who he can't understand and who do not have a clue to what service they are supposed to be delivering.this is the first time we have used ur company and it will certainly be the last .i would not recommend ur company to anyone. Aberdeen to edinburgh normally takes 3hours to drive .do use horse and carts as transport ?
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Review
#932512 Review #932512 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS Store # 2003 (packaging NOT per UPS standards)

I paid UPS for shipping and insurance, as well as UPS Store # 2003 for "professional packaging". The item was ruined during shipment, claim denied by UPS due to "insufficient packaging, not per UPS standards." Store # 2003 (W Main and Drake, Kalamazoo, Michigan). Store # 2003 is not honoring their "packaging guarantee" because I printed a label online, instead of at their store. They've found a clever loophole in the system to use inappropriate/insufficient/not per UPS standard materials, knowing they won't pay a claim if damaged. Not acceptable. I will never use UPS or UPS store again. I have filed a claim with the BBB and the State Attorney General. I will see resolution in small claims court against both UPS Store and UPS
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Review
#932173 Review #932173 is a subjective opinion of poster.
Service
Reason of review
Order processing issue

Ups Delivery Service Review

1.0
Details
UPS is a *** joke ! I just moved from Scotland to Germany I thought ups be the way to go ha think again !! Them *** idiots left my *** all outside front door and now their are boxes missing and I thought that their needed a signature for the packets ! Worst servieses ever
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Review
#931803 Review #931803 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Barnoldswick, England - Broken promises

1.0
Details
UPS - Broken promises
UPS said my delivery was in transit and would be delivered today. It is now 07:06 pm and still nothing. In fact the tracking details says it is still in S Korea? How can UPS say the delivery is on time when the tracking hasn't been updated for 2 days?I will never use this company again... I recently had another delivery from an excellent company that told me the day before delivery, 1, the time between 12:44 & 13:44, the delivery drivers name and photo and on the morning of delivery, that I was parcel no. 60 and Carl was delivering parcel no. 53. A map of where he was and he did make the delivery at 13:02. UPS really have so much to learn. I will never understand why companies such as Apple use them. Totally disgusted.
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Review
#931505 Review #931505 is a subjective opinion of poster.
Cons
  • Statements not true
  • Packages do not get delivered according to protocol
  • False information posted on their computer system
Reason of review
Poor customer service

UPS UK customer contact services are appalling.

2.0
Details
UPS UK customer contact services are appalling. UPS appear to me to have deliberately setup systems to prevent customers contacting them and registering a complaint. They appear to dictate to customers when a package will be delivered then don’t deliver on the day you check the tracing on line which says the next day they don’t come or if they come don’t leave a not to say they came this customer service is beyond belief why are companies still using UPS to distribute their packages? UPS appear to me to have deliberately setup systems to prevent customers contacting them and registering a complaint. Bill
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Review
#931283 Review #931283 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • The Delivery

UPS - Customer service reps quoting rates incorrectly 4 different times

Called UPS on 4 different occasions to get a rate quote to ship a 13ft canoe, and each time made it very clear that it was 13' long and gave them all the dimensions and weight. Each and every time I was given a quote for around $100.00 all 4 service reps gave a number within $5.00 of each other. I spent numerous hours preparing the canoe to be shipped and finally took it down to the service center. The service center said it was too big and had to take it the freight center to ship.(the 4 reps never mentioned that at all) After driving across the valley to where I should have been in the first place I was instructed to call UPS myself and get a rate quote. I told him I had done it 4 times already. UPS freight evidently is a do it yourself shop. They don't weigh or measure anything. So I called th number he gave me and got my quote, $600.00 was what they said. I fell off my chair. Long story short, Customer service reps are very poorly trained, have absolutely no clue as to what can and can't be shipped, especially when I have 4 people telling me the same thing. Wow! Never again! I called UPS again after all this *** and explained my situation. What a waste of time. They have no solutions, they make absolutely no effort to make it right., they don't care is the bottom line. If my business made a mistake I would make it right! It's part of doing business!
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Review
#931111 Review #931111 is a subjective opinion of poster.
Cons
  • Surprise fees
  • Service really poor
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Wrong Rate Quotes

UPS in Harrisburg, Pennsylvania - Worst service EVER

I ordered merchandise online. But instead of UPS scanning it as a pick-up from the merchant...they scanned it as a return. I was charged return postage. Worst of all UPS refuses to speak to the merchant. I get to talk to the merchant who needs UPS info and vise versa...after 3 days working on this- being on hold for up to 25 minutes per call- I quit unless UPS sends me a pay check for doing their work. Never again will I use their "service" and I use the term service very lightly! You really need to review your customer service policies and put yourself in the place of your customers.
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Review
#930730 Review #930730 is a subjective opinion of poster.
Cons
  • Ability to actually deliver
Reason of review
Poor customer service
Loss
$64
Preferred solution
Let the company propose a solution

UPS in Winfield, British Columbia - What was paid to be here in 2 days is still not here & it has been 6!!

First of all i had a very important package that had to be here on friday we chose ups because we thought we could trust them to have the package here on time. The package was sent on wend, it is now monday and they tell me even thought the package was scanned in the city where i live on friday i won't be getting my package until tomorrow which is tuesday so the package that was sent on wend is going to take 7 days to get here when it was supposed to take 2! Not only that when i had called and asked about it i told them it was unacceptable and i will not be shipping with them anymore there was no sorry from there agent not a single care in the world all she could tell me was the driver couldn't find my house number, what bs.
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1 comment
LadyScot
#1222075

What?

Review
#930112 Review #930112 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Bellevue, Washington - Getting bad service for past 10 years

If I could select the shipping company for an online seller, I would not have selected UPS at any cost. Every time I had a consignment from them, I had issues. 1) One time they pressed my apartment number on the keypad at my apartment building gate for a very important consignment. I could not pick up the phone immediately. When I did, he was gone. I rushed to the door, and got out to see he was about to drive out. I begged him to give the parcel. When he gave, I asked him why he didn't call my number when the door was not responded. He said that he was not supposed to. Also, he started accusing me of not opening the gate. He seemed very rude, casual and insensitive to the customer's need. I checked with a FedEx personnel later, and he mentioned that FedEx does contact the customer. 2) Some times, they claimed that they knocked on my door in attempt to deliver, but we didn't answer. The time mentioned showed that we were inside our apartment. Not sure how we could not hear the knock. We don't do anything noisy that makes this possible. What I am missing? Other carriers never does this to me! etc.
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Review
#929706 Review #929706 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution