Filter by rating
filters
State:
Show
City:
Show
Product:
Show

UPS in Cambridge, Ontario - Package not found at pick up depot

There was three delivery attempt (all around 14:00) when I was at work. Called the customer service number after the final attempt and they told me to pick it up at their depot (20 km away). When i went to the depot they said the package is still on the delivery truck. Their customer service surely didn't know the package was not at the depot and send me to drive all the way there anyway. I have received packages by other delivery services and they left it on my back yard or front door when i wasn't home. Why can't UPS do the same?
View full review
Review
#940077 Review #940077 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ups Customer Care Review

1.0
Details
This company is a poor excuse for a package service they are always late always inconsiderate and very unorganized. They do not communicate with each other and they are very hard to talk to. I have no idea how they have an American flag hanging in front of their building when they apparently do not care about their customers.
View full review
Review
#939744 Review #939744 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups - Customer Care Review from London, London

1.0
Details
Disgusting service broke my package the 16 year old girl didn't have a clue about anything wasn't helpful the guy behind the desk was laughing on the situation,no one would help and they are just absolutely useless!!! anyone will do anything for those customers who are paying for the packages??!??!they only forget their parcels are delivered by the same sort of disgustingly *** delivery company and they can pray for not to receive their expenses broken...
View full review
Review
#939041 Review #939041 is a subjective opinion of poster.
Reason of review
Poor customer service

Won't be dealing with UPS again.

Ordered an item online without realizing that the shipping service was UPS and that, being in Canada, I'd have to pay *** custom fees in order for it to be delivered. The item was $25. UPS made multiple calls to me asking if I wanted them to be my broker. Fine. The custom fees turned out to be $16, which is ridiculous, almost the same price as the item itself. They tried to deliver to my home three times despite me telling them over the phone that I'd rather pick it up given that I work full time and no one would be home. Got another voicemail message today from them, this time the lady is super pissy and says "you need to let us know if you want this package". Now I have to take more time again to call them and explain I want to pick it up, then take time after work to go and pick it up from who knows where. This has been so time consuming and unnecessary that if any other site I'm shopping at in the future says they ship by ups, I'm going to pass.
View full review
Review
#938981 Review #938981 is a subjective opinion of poster.
Reason of review
Pricing issue

Lubbock UPS Manager misinformed about Canadian Customs

I had prepared and packed a box to send to Canada.Filled all the necessary deceleration Canadian custom forms.Manager assured me that there is no duty since the items sent were my grandchildren had left behind when they were visiting me. The package was delayed by 4 days due to customs confusion. I had paid full charge for in time delivery.I had called UPS central and the store manager too.Requested they adjust or refund the charges since the package was delayed and not delivered on time.NO response. I wish that somebody at UPS looks and train the Lubbock store manager properly. Next time I will think twice before I go to this UPS location.
View full review
Review
#938971 Review #938971 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - Angry In Alabama

3.0
Details
Ordered a phone and had it shipped by UPS. UPS driver made no attempt to deliver it. Put on UPS website that I could pick it up at the UPS store, even though I spent the whole day waiting for the package to be delivered. They said no one was at home. I literally waited all day by my door. Then when I called NOT one person could or would help me. The call center promised me that it would be redelivered by 10:00 am today. It is 10:28 am and they are telling me that if I want my package I can come and get it. That's just about the BEST customer service I've ever encountered (NOT). On-line retailers should stop using UPS. Never been treated this bad by FEDEX.
View full review
Review
#938760 Review #938760 is a subjective opinion of poster.
Cons
  • Customer experience
Reason of review
Poor customer service

UPS in Silver City, New Mexico - So Quick to Take your Money

I had a fragile package I had sent to my sister in September. I had spent at least an hour packaging it carefully. I took it to our local UPS Store and had it insured and asked them to put Fragile stickers on it. When my sister received it, it looked like someone had dropped something heavy on the box and it was not only crushed, but a valuable vase inside was broken. They also never put fragile stickers on the box like I had requested. I put in a claim and after jumping through many hoops and submitting photos, they denied the claim stating insufficient packaging. UPS is so quick to take your money, but finding any excuse to deny a claim. I will never do business with UPS again and will tell other people too to stay away from this company!
View full review
Review
#938098 Review #938098 is a subjective opinion of poster.
Service
Reason of review
Poor customer service
Featured
UPS - What is a fragile sticker for?
UPS - What is a fragile sticker for?
I was expecting a large boxed delivery. It came quite quickly. I have no problem with the speed of the delivery except maybe if they slowed down my order would not have had a smashed box and smashed contents. The box came with a gigantic FRAGILE sticker on it. Half the...
View full review
1 comment
LadyScot
#1230510

Fragile stickers mean nothing to robotic stocking machines. Next time, make whoever you order from pack the item better.

Review
#937888 Review #937888 is a subjective opinion of poster.
Cons
  • Treatment of my property
  • Smashed contents of my delivery
Reason of review
Problem with delivery
Loss
$70
Tags
  • Shipping Complaints

UPS in District Heights, Maryland - I am still waiting on a pkg., from Thur.,Oct.13, 2016

3.0
Details
The apt. number was changed by 1 driver and another driver left a sticker on the door with the right apt. number but wouldn't leave the pkg. I have never had this problem before. I would like Mr.Abney to get one of his assistance to look into this. Now I have to wait until Monday, Oct. 17th to get my pkg, and might not get it than. HELP!!!!!!!!!!!!!!! PLEASE, PLEASE, PLEASE, PLEASE, PLEASE. HELP, HELP, HELP, HELP, HELP, HELP, HELP, HELP,. WAITING,WAITING, WAITING, WAITING, WAITING, WAITING. Many years I have been dealing with this company, I am 70 years young and now I have to go thru this, sad.
View full review
Review
#937052 Review #937052 is a subjective opinion of poster.
Cons
  • Delivery instructions not followed
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
  • UPS fail

Short Review on October 13, 2016

1.0
Details
*** you UPS, you're terrible. The lack of communication is appalling.
View full review
Review
#936015 Review #936015 is a subjective opinion of poster.
Reason of review
Poor customer service