UPS
Reviews and Complaints
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Verified ReviewerShipping With UPS will cost more than items are worth
Preferred solution: UPS to re-evaluate the methods used for pricing. Gouging is not good customer service.
Get another carrier
Disgraceful service
- No pros
- Poor delivery and poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLess than reliable service
Post it on from door states "Sorry we missed you..." Dated 11.06.19-Box checked with UPS portal access point location indicates package will be left next delivery date by 1pm-Arrived @location and agent states package never arrived (the time was 5:30pm) Called UPS while outside the store, agent said package WAS delivered to access point and "Must be picked up by 11.14.19". Re entered store with agent on line, store operator confirmed with ups agent that package never arrived as there was no signature of receipt.
UPS agent apologized saying she was mistaken, package was returned to processing center and would be delivered to my residence. Checked for status today:Please check back later for scheduled delivery. It is almost 24 hrs and there has been no update. Also, no option for "Real time tracking".
Called and was told the package "Redirected at customer request" WTH This is completely untrue. Agents answering customer calls appear to be reading from a script and offer no assistance.
My employer no longer uses this company due to a similar incident involving checks sent to an off site location. After several days the package was located by UPS and we were told the package was "in the truck and missed by the Driver".
In my opinion, this company is so large they have no concern about the consumer...
Preferred solution: Provide real time tracking
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Don't expect good service every time
For about a year, when ordering from Amazon, the packages may or may not show up at my door. I have given explicit instructions but somehow they either end up in front of a vacant apartment next door (outside) or one of my neighbors has to bring it.
It had gotten a little better for a while, then sure enough, one landed at my doorstep and one was left next door.
Amazon responds by giving me a $5 credit, but when it happens over and over where is the improvement?
I really have no recourse since Amazon uses them exclusively near as I can tell. Just so tired of it!
- Packages sometimes arrive at my door
Preferred solution: Let the company propose a solution
Undelivered and now unusable.
- Disregard for customer
Preferred solution: Full refund
No avenue to contact UPS w/complaint/ no accountability
Never use this company for anything
- Too many to list
Preferred solution: Deliver product or service ordered
Screw UPS
Unreliable Parcel Service is the appropriate name
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUPS drivers do not make any attempt to deliver packages to our home in Firestone, CO but instead dump all their packages off at our local USPostOffice where the package is then returned to sender
Preferred solution: Let the company propose a solution
Worst service ever drivers do not care neither does staff
It's too difficult to pay the invoice tax online
Read read read and following the instructions
Do not go through UPS at all
- Not good at all
Preferred solution: Deliver product or service ordered
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So if you're tired of it use an Amazon locker delivery. Or don't use Amazon. It's obvious by this point neither UPS nor Amazon are going to change and yet you are repeatedly banging your head against the wall every time then wondering why you have a headache.
So "victim blaming" is your response? It's true it seems crazy, but why shouldn't I expect service to improve after so many complaints?
At this point I have accepted things will probably not improve, especially during holidays. Holding out hope that UPS will get a clue.