UPS
Reviews and Complaints
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Verified ReviewerStolen Contents of Package
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT TRUST UPS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my customer number
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Direct access to customer service without a stupid computer in the easy.
Horrible Company
- Packages not being delivered
- Inconvenient and deceitful statement status
- Driver who is to lazy to deliver package
Received damage goods
User's recommendation: The writing is literally on the wall. Don't know what else a customer can do!
This company is a public NUISANCE
In 25 years I have never received a UPS package smoothly. Many retailers do not indicate how they send packages, and I live in DREAD they will use UPS.
In this latest instance, the tracking page said I would receive it yesterday. So the day before, hoping to idiot-proof the delivery, I wrote a large notice include any and all information, granting permission to leave it in my vestibule or inside the front door. I SIGNED it. I checked throughout the day, and my last check at 6:30 my notice had been removed WITHOUT any explanation, or god forbid a phone message.
I panicked as it was a pricey purchase, not knowing if it had been stolen or sent without a word to the warehouse off in Timbuktu impossible to find even with GPS I'm well familiar with the journey. I ran back to the track page and it had no new details. A half hour produced no means of speaking with a live person. So I punted, posting ANOTHER notice last night and hoped for the best.
Today my note was still there with a tiny scrawling on it: "Couldn't leave needs signature" JUST BELOW MY SIGNATURE. Included was their standard "sorry we missed you" sticker which said only 231 Palmer St, NO CITY, NO PHONE. I found it on GPS, and went down after 9 am. I was told they did not deliver until after 1.
Who knows what that means, I'm planning on 2 or three more trips down today and tomorrow, perhaps beyond. So in addition to an "un-delivery" I have had to perform trail-and-error just to discover the invisible rules they play by.
The invisible, torture the customer rules that serve them and nobody else. Next time my understanding of the rules of this Insult to Injury GAME will likely be inscrutably altered, entailing a fresh round of trail-and-error.
- Local store
- Timing wth delivery
- Last time i used ups
- Inconvenient and deceitful statement status
User's recommendation: Order weeks in advance, delivery a crap shoot.
Too long for delivery of persihable items
Preferred solution: Let the company propose a solution
User's recommendation: use a different carrier that is dependable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Augusta, MaineResolved: Delivered to wrong address
The package was picked up at the other address and properly delivered. I wonder if the UPS person was paying attention since the city my package was delivered to also has Falls in the city name.
I was right. UPS lied.
Thank goodness for honest people.
The person my item was delivered to had UPS pick up the unopened package and send it to the address that is on the package.The delivery man did ring the doorbell which is a good thing because several packages that were left at the door of other tenants have gone 'missing'. The FedEx delivery person always rings and waits in the truck to see if I get the package.I love FedEx.
I already phoned UPS and they said the package was addressed wrong. They lied. The package had been addressed properly but sent to Lisbon Falls, a town that sounds like my town.
- No likes
- Unrelaible tracking website
- Inability to handle a package without destroying it
- No knock or doorbell ring
Preferred solution: Full refund
User's recommendation: Don't use UPS!
Surepost failures
User's recommendation: Do not use SurePost. Pay the extra money to have them shipped ground.
Failure to make earnest attempts to complete deliveries
- Terrible business nondelivery and bad complaint resolution
Preferred solution: Full refund
User's recommendation: Use Federal Express
Hold package
- Tracking tool
- Total nightmare
- I never got any person to talk to
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use UPS
Driver need GMRC on how to talk to people and how to parallel Van
UPS sure post does not work in our rural area, post office closed at 11:30am
User's recommendation: Make sure you give UPS your delivery instructions to your local customer service center, aka truck loading address, in your local area.
Complaint
User's recommendation: instance on a call for a ring form ups
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid if possible!
- Tracking our packages
- Customer service is horrible
Preferred solution: Deliver product or service ordered
Ups laying to customers I'm not receive my orders
User's recommendation: Don't use UPS customers services and delivery information is - 0
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Uhmmmm. Food from Cuba goes to customs before being released. Blame customs cupcake..