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UPS in Denver, Colorado - Cost me a business contract ($2000.00)

After paying an extra $25.00 for Next Day service the UPS driver took it upon himself to decide he had enough deliveries for the day, four (4) hours after my package was due. So much for a guarantee. Three different people told me three different things when I called that evening. I lost out on a business contract, and the next day, no one attempted delivery to make it right. Instead I got an email, saying "all the drivers have left for the day you will have to wait until Monday for your delivery, (an extra two (2) days on top of it) bringing my total wait to three days for an extra $25.00 fee. Next time I'll use the Postal Service and save $ anyway. Oh, and anytime you want to reimburse me for that lost contract... feel free.
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Review
#967384 Review #967384 is a subjective opinion of poster.
Service
Ups Vehicle Driver
Cons
  • Lack of concern for my business dealings
Reason of review
Problem with delivery

Ups Home Delivery Service Review

very bad attitude poor performances UPS has a lot of problems they need to fix when there's a package delivered didn't even knock on your door to respond to get the package lion
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Review
#967338 Review #967338 is a subjective opinion of poster.
Service
Ups Home Delivery Service
Reason of review
Problem with delivery

Ups Delivery Service Review

2.2
Details
UPS sucks my package was promIsed and because of three separate exceptions in Hodgkins Il, California And one in Cincinnati my package did not arrive in time for my business trip out was featured for 6 days that's very poor customer service. There phone agents are rude and whoever makes these sites they need to do done employee reconstructing
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Review
#967318 Review #967318 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

UPS in Plano, Texas - Package

UPS DELIVERING KEPT MY PACKAGED. HE OFFER TO TAKE MY PACKAGE TO POSTOFFICE CAUSE I INNOCENT PERSON DID NOT REALIZED IT WAS A POST OFFICE RETURN LABLE. THOUGHT WAS AN HONEST MAN AND I THOUGHT TO TRUST HIM CAUSE HE DELIVERS EVERY DAY AT OUR BUILDING , I WENT AHEAD AND BELIEVED HI. WELL MY PACKAGE WAS NEVER RETURNED. A 200.00 DOLLAR RETURN. I QUESTION HIM - HE TOLD ME HE REMEMBERS ME BUT DONT KNOW WHAT HAPPEN TO MY PACKAGED. BULL ***. HE TOOK IT AND KEPT IT. WAS IT SCANNED? I THOUGHT HE DID. MY FAUGHT IN THAT SIDE. I WILL NEVER USE UPS AGAIN... I BELIVED AND TRUSTED HIS WORD TO TAKE TO POST OFFICE SINCE HE A OFFERED. I KNOW NOW THEY CANT BE TRUSTED...
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1 comment
Anonymous
#1250302

File a police report.

Review
#967189 Review #967189 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Deliver package
  • Delivering
Reason of review
Return, Exchange or Cancellation Policy

UPS - Delay in delivery

I have a package ordered on 30 Nov, 2016. The company used UPS. They shipped it on the 1st of December. I checked the UPS website and received the message that the order was delayed at the Hub with no explanation as to why. So, I called UPS. The call center employee was about as rude as I've ever experience. Tried to tell me it was delayed because of weather - a beautiful day, not a cloud in the sky. Plus, their website said that no reimbursements during 30 November - 2 December. It is now 5 December. Bottom line, they said if I had a complaint I should call the vendor. I am calling the vendor to recommend they stop using UPS. I will never, never use their service - no matter what. They deserve to lose their business to someone else.
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Review
#967068 Review #967068 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Poor customer service

Ups - Review in Shipping category

I get packages regularly from UPS and USPS and for the last several months EVERY package I get from UPS looks like it has been kicked around on a soccer field. Dents, tape broken loose, dirty. All packages from USPS come to me just fine. UPS HAS SOME KIND OF HANDLING ISSUE. I have gotten enough packages to conclude it is a common problem and if I can elect not to use them it will be my choice not to.
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Review
#966532 Review #966532 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Damaged or defective

Ups Ground Review

1.0
Details
The drivers should learn how to knock on a door or touch a ring bell because they always leave the note even when I'm at home and also they don't leave the packages where they're supposed to leave them and most important if it says scheduled at the end of the day it has to be that way. so please train these people the way should be because it is super disappointing and stressful every time I get something from ups.
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Review
#966491 Review #966491 is a subjective opinion of poster.
Service
Ups Vehicle Driver
Reason of review
Problem with delivery

UPS - Fed up with their lies...

1.0
Details
For two consecutive days (1 and 2 December 2016), I was expecting parcel deliveries (a different parcel each day) by UPS in Brussels, at a delivery point that I selected through their web-site. For both parcel deliveries, I received in the morning of the delivery day a message informing me of a change of the delivery point to a new one locared at about 1.5 km further than the originally selected one (but much closer to the central UPS depot in Brussels - Diegem). As I got suspicious on the 2nd day, I asked their call-centre why the new change of the delivery point and their representative that answered the phone told me because the original delivery point that I selected was close on that day. I later in the day found out, however, that the relevant shop was all day open on that day... I called them again to complain and before I even explained the case, the new representative told me that they made an attempt to deliver at my home and as I was not there (2nd lie as there was always a person in my place on that day and the prior arrangement never included home-delivery) they delivered the parcel at the access In my new complaints, one of their managers replied and said that the originally selected by me delivery -point was full of parcels on that day and so could not reveive mine, in addition... No idea who was right or not but probably either a chaotic organisation of UPS in Belgium and/or incompetence of their staff and/or a systematic approach to deliver the parcels in closer to them locations ignoring the wishes of their customers. I will never use UPS again in the futue...
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Review
#966484 Review #966484 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Pros
  • Seem like a good service for the most part
Cons
  • Lies
Reason of review
Poor customer service

Ups - Uggs Review

1.0
Details
My experience is a very long and frustrating one.One month ago , my package ,$150 value ,was lost .They started an investigation wich they initially told me will last 8 work days.After 2 weeks I call both UPS and Footwear etc. ,the website I ordered from.First,the UPS didn't have an answer for me so I called Footwear etc. The operator told me the first UPS conclusion of investigation was that I aknowledged the package. Than Footwear etc requested another investigation wich again,last 2 weeks.After couple of bad reviews and phone,I finally find an email contact from the Footwear etc wich worked and a lady tells me to cobtact my building management to ask for authorization of checking the cameras.Really,after all this I have to become a detective just to receive my boots I paid for? After a very short email where I said I will sue the both companies,another lady calls me and says that a replacement for my boots was made.Yes! Thank you! Thinking that everything it's over ,I'm waiting for UPS updates on the app. The first status was that in couple of days a delivery will be attempted but I need to sign online.I click on sign botton and I get this: " you are not the receiver the package was addressed to" :)))))Really? So I just waited for my package to e delivered.I assumed they will leave me an invoice wich I can sighn to authorize the delivery even if I'm not home.So they did,I signed it and left it on the mail box.Yesterday I was home all day ,they came by 8.40 and guess what? They didn't leave the package.So I start callin the motherf....again. I talked with the robot wich was more efficient that the operators and I change the status of the package to "to be hold for picking up". That happened yesterday.Today I receive an email wich says the status was changed back to" another delivery will be attempted on Monday".I call again ,the operator changed it again to "on hold for pick up" . Well,here I am,still checking my emails to make sure the status will not be changed back to "another delivery will be attempted". And I'' thinking if I should waste more of my energy to fill a complaint for the drivers.
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Review
#966393 Review #966393 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

Claim Review

Getting the runaround cannot submit my claim for my wood I've gotten several numbers they're all giving me different contacts I want to submit a claim for my wood floor that's cracking will someone please contact me thank you
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Review
#966362 Review #966362 is a subjective opinion of poster.
Service
Claim
Reason of review
Order processing issue