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Ups Delivery Service Review

On Wednesday Dec14/2016 UPS driver left my son new space jam sneakers at a home that no one lives anymore all night. On Fri Dec 16 put my package from Wal-Mart on top of my jeep. I love online shopping but this is given me second thoughts about shopping if UPS have to deliver them.UPS need to do better all year round.
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Review
#975240 Review #975240 is a subjective opinion of poster.
Reason of review
Bad quality

Update by user Dec 16, 2016

They did it again today with our Amazon order, left it at the end of the road in my NEIGHBOR'S yard!!

Original review posted by user Dec 15, 2016

My husband's doctor had some urgent medication mailed to us UPS. Normally our delivery services bring our packages to our door. We don't leave the house everyday and...
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Review
#973945 Review #973945 is a subjective opinion of poster.
Reason of review
Poor customer service
UPS What a Joke
3 Day Select... Does that mean they will select how many days after the 3 my package will actually arrive? After waiting for a new phone to be delivered (for my daughter), I am at the end of my wait with this company. UPS is a delivery company, not an 'out for delivery...
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Review
#973612 Review #973612 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Price reduction

Ups Customer Care Review

1.0
Details
Contact windows in Taiwan of custom dept is horrible,attitude is bad ,pushed all issues to the government officals, and never get answers for my questions! Where do I file a complain and get their head of department to notice issues?? Here is my email:shenichung@gmail.com
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Review
#973497 Review #973497 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Akron, Ohio - Can't find us even though we lived here for YEARS

I recently made two purchases through Amazon shipping via UPS. Tonight for the SECOND time in 30 days I received notification that my address was incorrect. Interesting, since this has been my correct address for the past FIVE years and that other shipping companies (FedEx, USPS, DHL, etc) seem to find my address just fine. Heck, even UPS could find me up until about 30 days ago and now all of a sudden we aren't in the house we've been living in continuously all this time? I don't know what's happened to UPS but their service has gone to the dogs. Seriously, they left a package sitting in the front of my car in my driveway about 3 months ago. Didn't even bring it to the front door but left it where it could be easily grabbed by anyone coming down the street. This company either needs to get their act together or get the *** out of business.
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Review
#973468 Review #973468 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups - Home Delivery Service Review

1.7
Details
When I checked on the status of a package delivery at 3:45 pm, it showed that it was delivered successfully at 11:11 am. This was NOT THE CASE, THE PACKAGE HAD NEVER BEEN DELIVERED TO MY ADDRESS. When I called customer service, they not only did FAILED to apologize, but were actually RUDE. They did determine that their DRIVE HAD DELIVERED THE PACKAGE TO THE WRONG LOCATION . He admitted to leaving it at a location that had a COMPLETELY DIFFERENT ADDRESS FROM THE ONE ON THE LABEL BECAUSE, AND I QUOTE: "GPS said this place was closest". Now, despite what GPS may say, the location I had it shipped to is a BUSINESS... and the location has the NUMBER IN SIX INCH NUMBERS ON THE BOX AND A LARGE SIGN IDENTIFYING THE BUSINESS OUT FRONT. ALSO, when asked about the location he DID leave the package at, the driver referred to it as a 'blue trailer'. There are NO BLUE TRAILERS ON THE ROAD WHERE THE DELIVERY WAS TO BE MADE. Their is, however, a GREY POLEBARN where MY package was delivered. So, UPS drivers Can NOT READ, Can NOT IDENTIFY BASIC BUILDINGS and rely on GPS TO DO THEIR JOB FOR THEM.
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Review
#973372 Review #973372 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Overnight Service Disaster

1.0
Details
I sent a box of frozen Alaskan moose and seafood with a 10:30 AM next day delivery from Alaska to California. It never arrived and no one could tell me where the package was the entire day when it was suppose to arrive. Just kept saying in transit but it had left Oakland but never made it to San Jose. I placed many calls and received many promises to call me back which never happened. Finally got a supervisor on the phone who checked into it and 48 hours after shipping it's on a trailer with 2000 other boxes and won't be delivered until best case 72 hours after it was shipped, 48 hours after a guaranteed delivery. Since UPS will not guarantee perishable items for shipping I am out 100's of dollars. I will not use UPS again.
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Review
#973314 Review #973314 is a subjective opinion of poster.
Cons
  • Disaster
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Full refund

Ups Delivery Service Review

They are a complete waste of time Lost a parcel and now we're footing a huge bill for it. All They have to do is deliver a parcel to the address given they can't even do that correctly
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Review
#973165 Review #973165 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - Cussing in my mind the entire time.

My grandparents live in a small house on a 70 acre farm pretty close to the middle of nowhere. I ordered a desk for them as a gift. On the day of expected delivery I checked on the tracking to see its whereabouts, I was ecstatic to find out it has been delivered! I called my grandparents to see if they got everything okay, but they told me they didn't receive anything. I checked on the tracking again to find that the package was delivered to their garage, which is not attached to the house. They walked out back to their garage which is 30 feet away to find nothing there. However upon looking out another 30 feet away from the garage there laid the desk. Furious I called ups customer service not understanding why the package simply couldn't be left in front of the house. I was told that there was nothing that could be done and as long as the package is on my land then it would be considered delivered. They also told me that the ups man could have done it on purpose to hide the parcel from thieves. Thieves who will find this secluded farm and carry away a 132 lb desk? Pretty impressed ups, you come up with all possibilities. I'm mostly impressed with how you drove onto the property to leave the package at a hidden location, call it the "garage" and didn't even bother to knock to let us know. Guess we live in an era where people define "garage" differently. Didn't arrive until 7:35 pm, it's just sloppy if you ask me. Just felt like sharing.
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Review
#972807 Review #972807 is a subjective opinion of poster.
Reason of review
Bad quality

UPS Failed to keep its promise

1.8
Details
I ordered something from Amazon for an office holiday party for 14 Dec 2016. I paid for next-day delivery, for 13 Dec 2016. I got two emails from UPS stating the package was scheduled for deliver on Tuesday, December 13, 2016, between 11:15 AM and 3:15 PM. Three hours later, I get an email stating the delivery date had been changed to Wednesday, December 14, 2016. I called customer service to find out why. They fed me a line of nonsense, saying the package arrived from the shipper at 9:23 PM Monday night, so there was no way UPS could possibly deliver it on Tuesday because there just wasn't enough time. I pointed out that I got TWO messages CONFIRMING a Tuesday delivery, then a change without any reason given. Got the same line of miserable garbage about there not being enough time. I pointed out that UPS pretty much runs 24/7, even thought they don't DELIVER on Sundays, planes and trucks are still moving freight, so when the package arrived at a particular point on a Monday night is pretty much irrelevant. More fertilizer slung my way by a customer service rep who now sounded exasperated. I just thanked the lady for her time and ended the call before I totally lost my composure. If she had told me it had to be delayed due to a high volume of holiday shipping, I could have understood that. If she had said there was a problem with sorting/handling, so the delivery got delayed, fine, it happens. Either of those situations would have left me annoyed, but understanding. Instead, she fed me a line of complete BS, thinking I was *** enough to buy off on it. That left me flat pissed off. She just contributed to why people jokingly refer to UPS as "OOPS." At least Amazon was cool enough to refund me my shipping charges, since now the package falls under the free 2-day shipping. Email notes: date: Mon, Dec 12, 2016 at 9:39 PM subject: UPS Update: Package Scheduled for Delivery Tomorrow Estimated Delivery Date: Tuesday, 12/13/2016 Estimated Delivery Time: 11:15 AM - 03:15 PM date: Tue, Dec 13, 2016 at 8:11 AM subject: UPS Update: Package Scheduled for Delivery Today Estimated Delivery Date: Tuesday, 12/13/2016 Estimated Delivery Time: 11:15 AM - 03:15 PM date: Tue, Dec 13, 2016 at 11:07 AM subject: UPS Update: New Scheduled Delivery Date Rescheduled Delivery Date: Wednesday, 12/14/2016 Estimated Delivery Time: 11:15 AM - 03:15 PM
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Review
#972683 Review #972683 is a subjective opinion of poster.
Pros
  • Tracking a package
Reason of review
Problem with delivery
Loss
$7
Preferred solution
Include a reason for a necessary change of delivery, rather than just "Hey, you won't get the package you're expecting, we're not telling you why, customer service is going to lie to you, so suck it up."