Patricia E Xnb

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Verified Reviewer
| map-marker Cincinnati, Ohio

Lost package

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UPS - Lost package
The ups driver dropped my package off to a stranger and they are to pick it up today and deliver it to the correct place. They just handed my package over to just anyone.
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Loss:
$600

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure you tell them they are handing your stuff over to the correct person

CHANELLE M

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Verified Reviewer
| map-marker Walnut Creek, California

Ups driver stole my package

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Ups driver stole my package
so I sent some items back to Amazon on September 22 2023 at 1:17 pm I told them about it , it were 2 orange rugs the ups driver picked it up (with a black man who claimed he was the supervisor) but failed to scan 1 of rugs listen to the video I have video in screenshot to prove it 1Z9758R690******** for the rug that was not scanned ups is responsible cause there driver pick the rug up but did not scan it and now the driver who stole my rug is refusing to pick up my packages now
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Loss:
$80

User's recommendation: use fed ex

Makayla H Nnm

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Verified Reviewer

Lost Me $2500

UPS - Lost Me $2500

If I could give UPS 0 stars I would. I run a small business and have my packages delivered to my residence so I can process inventory and bring it to my several shops.

We have moved recently and one of my suppliers accidentally sent packages to my previous address. I wasnt terribly worried about and was willing to drive the 5 hours to the HUB to pick up these packages and was even willing to pay what ever fees would be charged for the inconvenience. Well, after speaking to 3 representatives regarding the issue I was told that there is absolutely nothing I can do on my end and that any changes that are made need to be done on my suppliers end. My supplier is refusing to fix the issue and so these packages are going to end up being delivered to an address that has stolen packages from me in the past and there is absolutely nothing I can do about it.

My small business is now out $1500 worth of inventory because of a policy change made last Friday where we as receivers can no longer request to pick up packages from the HUB. There are several other carriers to pick from such as DHL, USPS, FEDEX etc etc. I highly recommend choosing any of those carriers over UPS as you will not get any customer support from them. Btw, we finally figured out the one and only way to speak to a representative over the phone is selecting track a package option and going through the prompts.

At the end if you say speak to a representative you will be connected with a live person. Any other way and the call will be disconnected after the automated system tells you that they cant help you.

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Loss:
$2500
Pros:
  • Cheaper option
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use their services

1 comment
Guest

Yes makayla... It's their fault the wrong address was given to them. Do you deflect like this in front of your customers?

JOHN C Two
map-marker Spring Hill, Florida

Unable to mail package

Original review Feb 03, 2024
I went to a ups store in advance auto on county line rd. in Spring Hill Fl and was told I need a label for my label free Package. I then went to another ups store on mariner also in spring hill and was told I need to tape my label and tape not need box or I can buy a 2-foot piece of tape there. At this point I went to the Publix dumpster and mailed my package myself. I dont have enough time left to play these games. John Carpenter 18514 Fairway green dr Hudson,FL.34667 camelottr@***.com 860989****
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Loss:
$31
Pros:
  • Usually no issues with shipping
Cons:
  • Today was a bad at ups

Preferred solution: Full refund

User's recommendation: shipping restriction are a joke

Bonnie D Daa

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Verified Reviewer

Delivered to the wrong place

Sign states to deliver to garage and driver put them downstairs again I have called before about this problem I cant walk dow the stairs they need to follow directions in the sign at the gate
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Preferred solution: Packages delivered to garage

Anonymous
map-marker Omaha, Nebraska

Adress change

Hi my oder has not been shipped yet . Ive call all over trying to change my address to Nebraska instead of SC and no help. I call ups they said u guys can called ur shipper with my new address.
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Iylah Yfl
map-marker Saint Louis, Missouri

Trying to figure out what happened to my letter

The mailman has not coming by here about 4 or 5 days so I like know how to do my package it was supposed to be here today
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Anonymous
map-marker Gaithersburg, Maryland

Great Service thanks for your help

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The first delivery guy was lazy and didnt even ring the doorbell but UPS followed up with a delivery the next day
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Crystal S Qkd

How can I give a review when I didn’t even get to talk to anyone this is ***

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Because your service sucks I dont get why I need to write this review when I didnt even get to talk to anyone it just kept me on line without any one talking to me
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Preferred solution: Full refund

User's recommendation: Nevet

prophet D

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Verified Reviewer
| map-marker Union, New Jersey

Ups lost my package

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Ups says that driver delivered my package at access point whichis CVS & says someone signed for it but the name of the employee works in pharmacy so she couldn't have signed for because she only receives medicine so the driver must have just put her name meanwhile my package isn't there & the store manager says it has happened to several customers. I'm not a fan of UPS at all
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User's recommendation: Don't deal with Ups

Anonymous
map-marker Baytown, Texas

UPS is leaving our packages on the ground

UPS has the code to our entry gate to our neighborhood. Last week UPS placed our neighbors packages in the grass, they must have thrown the packages over the gate. Not cool at all. We pay our hard earned money for the things we purchase, not to mention the shipping charges! They didnt attempt to call anyone. None of us received any type of message. During this period of time we had rain and high winds in our weather forecast. I dont understand this! We have UPS on our street just about daily. I did place a note on the key pad that let UPS know not to leave packages on the ground.
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Jaylean Ods
map-marker Chester, Pennsylvania

Saying they delivered and never did

My package was supposed to be delivered today and never came and I paid a lot of money for overnight shipped and they sent me a attempted to deliver when they didn't attempt *** I sat in my living room waiting never came delivery service sucks
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User's recommendation: Order weekend ahead

Kurt K Fwi

Tracking package

Package is stuck in Eugene Oregon. Ups shows in tracking that ips has updated the order 3 different times and says it is on its way but never gets here in Florence Oregon. I called last week and talked to an ups employee and gave him the apt number and he said I sent the info on. But it still not moving
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Kansas City, Missouri

A package is to be delvered

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No still in Alaska when will get it how long is take cuz will be moving and don't want my package lost again
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Edna S Jce
map-marker Arlington, Virginia

Packages are always lost

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UPS - Packages are always lost
My granddaughter had a package delivered today to the wrong apartment this happens all the time please find out now where its at now her name is Randi Sanchez 222 e Mitchell st #4108 San Antonio tx 78210.
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Cons:
  • Package is never delivered on my porch

Preferred solution: Deliver product or service ordered

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