UPS
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cincinnati, OhioLost package
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure you tell them they are handing your stuff over to the correct person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Walnut Creek, CaliforniaUps driver stole my package
User's recommendation: use fed ex
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost Me $2500
If I could give UPS 0 stars I would. I run a small business and have my packages delivered to my residence so I can process inventory and bring it to my several shops.
We have moved recently and one of my suppliers accidentally sent packages to my previous address. I wasnt terribly worried about and was willing to drive the 5 hours to the HUB to pick up these packages and was even willing to pay what ever fees would be charged for the inconvenience. Well, after speaking to 3 representatives regarding the issue I was told that there is absolutely nothing I can do on my end and that any changes that are made need to be done on my suppliers end. My supplier is refusing to fix the issue and so these packages are going to end up being delivered to an address that has stolen packages from me in the past and there is absolutely nothing I can do about it.
My small business is now out $1500 worth of inventory because of a policy change made last Friday where we as receivers can no longer request to pick up packages from the HUB. There are several other carriers to pick from such as DHL, USPS, FEDEX etc etc. I highly recommend choosing any of those carriers over UPS as you will not get any customer support from them. Btw, we finally figured out the one and only way to speak to a representative over the phone is selecting track a package option and going through the prompts.
At the end if you say speak to a representative you will be connected with a live person. Any other way and the call will be disconnected after the automated system tells you that they cant help you.
- Cheaper option
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use their services
Unable to mail package
- Usually no issues with shipping
- Today was a bad at ups
Preferred solution: Full refund
User's recommendation: shipping restriction are a joke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivered to the wrong place
Preferred solution: Packages delivered to garage
Adress change
Trying to figure out what happened to my letter
Great Service thanks for your help
How can I give a review when I didn’t even get to talk to anyone this is ***
Preferred solution: Full refund
User's recommendation: Nevet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Union, New JerseyUps lost my package
User's recommendation: Don't deal with Ups
UPS is leaving our packages on the ground
Saying they delivered and never did
User's recommendation: Order weekend ahead
Tracking package
Preferred solution: Deliver product or service ordered
A package is to be delvered
Packages are always lost
- Package is never delivered on my porch
Preferred solution: Deliver product or service ordered
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Yes makayla... It's their fault the wrong address was given to them. Do you deflect like this in front of your customers?