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I went to Inverness Florida ups today, 12/24. and had the most arrogant ignorant man make believe he was waiting on me. He wanted to charge me $257 to ship a speaker that usps charged me $37.15. On top of that he tried to sell me a carton that was three times as large...
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1 comment
WordOfMouth4Change
#1260377

A couple of years ago I wanted to send a small under a pound item to the next county in New York and UPS wanted to charge me almost $40 around Christmas ! I sent it USPS for under ten bucks -

Review
#979278 Review #979278 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups Customer Care Review

1.0
Details
will never use ups again. Terrible customer service. Ruined my holidays.
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Review
#979215 Review #979215 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups - Delivery Service Review

2.0
Details
Paid $12 to have my package delivered by 12/23. Got an email saying delivery would be between 10:15am & 2:15pm. I came at 8:11pm when no one was home. Called this morning and was told id be called back within the hr and told when i could pick it up from the facility. 3 1/2 hrs later i called back to wait on hold for 30 minutes and be told they still dont know where my package is and would call me in an hr. I asked for a supervisor and was told he was busy while i heard people in the background sounding like they were having a party. I will NEVER use UPS again and either will my company from now on since im the one incharge of the shipping decisions. This would never have happend with FedEx!!
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Review
#979193 Review #979193 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS in San Rafael, California - No tracking update on the site and two different responses.

1.0
Details
I ordered a product from Walmart and the UPS delivery said it would be on Dec 23. I also ordered something from Macy's and the same date of Dec 23 was given. Neither of these deliveries happened and there is no update on the site. There is no update for my delivery on the UPS tracking site from Dec21 at 3:33pm. I spoke with a tracking team member who promised to email me the update. Never happened. Broken promise. I also chatted with someone and that person said that she promised that the package would still be delivered tonight. It is 9:20 pm EST. I was also told that my package would be delivered Dec 27. I was promised another Dec 23 delivery that is now stating Dec 27 delivery. No one ever let me know this was happening.
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Review
#978977 Review #978977 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$130
Preferred solution
Full refund

Ups Standard Delivery Service Review

1.2
Details
I wil never use UPS ever again, they are the worst company to ever use to ship your packages. The drivers lied about 3 delivery attempts and did not leave a yellow note not once. My mom was at home all 3 days and even waited outside.!Also the agents are very rude and don't care about you or your service with them. They have definitely lost me a a customer
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Review
#978938 Review #978938 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - They screwed up...but we pay.

1.0
Details
Costco had a last minute gift deal with express overnight shipping with UPS. UPS received the package in time for normal overnight delivery but they, by their own admission "miss-sorted" my Christmas gift. They found their error and scheduled it for delivery the day after Christmas even though there is time for a Saturday delivery. They refused to do so because they do not do Saturday delivery "Overnight Express" even when it is their fault a delay was created. Contacted customer service and tried to escalate...pound salt. Terrible customer service = pissed consumer = social media = 1000 nodding heads who will not choose UPS. For me, USPS is the most reliable, trustworthy, cost-effective package shipper in the US. Tell Congress to keep their hands off this precious quasi-public treasure.
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Review
#978922 Review #978922 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

UPS - Use Any Other Shipping Company If Possible

1.0
Details
We have constant issues with UPS which started about 2 years ago when they "delivered" a package that we never received. Mind you we receive upwards of 8 - 10 packages a week all throughout the year with no issues. But, since we reached out to UPS for the ONE TIME that we had an issue, they forced signatures for delivery. I try to avoid this as much as possible with their UPS "My Choice" but it does not always work. Really? 2 Years and we are still having issues with UPS. It's like they did not believe us when we said we did not receive the package. You mean its not possible that UPS made a mistake? Really? In any case, my mother-in-law sent a Honey Baked Ham with "No Signature Required" and UPS forced a signature and did not leave the Ham. The box is marked "Honey Baked Han" and "Perishable". Well, that pretty much sealed the deal on that one. If we ever get it, it will not be edible. Thank you very much UPS for deciding that someone needs to sign for a ham. There is no one to help when I call, no one takes responsibility for anything. Worst Customer Service ever.
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Review
#978608 Review #978608 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$50
Preferred solution
If the package is marked as "No Signature Required" honor it. Not sure why I bother, UPS is not going to do anything about this.

Ups - Delivery Service Review

1.0
Details
This a second time tjis happeneour packages were just drop by the fence beside our garbage containers.our first package is a box of steaks even though it was wrapped with plastic it was soa. ked it was delivered at 4:15 pm i found it by 5am after the sender asked me if i receive the package.the steak was already thawed.then the next package was just this evening same thing they just left by the fence beside the garbage.it can easily be reached by pedestrains.why can they just bring it to the porch.no wonder a lot of complains.pls.let your workers know this.this shows it wad the same person who delivered our packages.thanks for checking this mattet
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Review
#978462 Review #978462 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
Horrible service .. I lost $45 and couple of weeks times due to the store's (3901 12th Ave N, Fargo, ND 58102) inefficiency and the lack of process with UPS. Here's what happened : a) The local store told me they don't have the package and asked me raise a complaint...
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1 comment
Anonymous
#1262926

I think this company should be banned. Very unprofessional and no care for customers or their packages. We should never use UPS again.

Review
#978342 Review #978342 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

VERY UPSET WITH UPS

2.0
Details
1) Where is my package supposedly in transit two days ago? 2) Why didn't I receive a notification (even though I should receive exception alerts) that it was not scanned at destination location? and why wasn't I informed that it was missing? 3) Why did the customer service representative (not local to the country of package origin) say that it would not be found by Christmas even though supposedly it is going to "investigation." 4) Why isn't my concern being expedited? 5) Why was I told that if it isn't found I will get a refund and why is its value listed in the system as $1? 6) Why doesn't the investigation team ALREADY HAVE ALL MY INFORMATION IN THE SYSTEM?!!!! EXTREMELY UPSET WITH UPS AND ITS AWFUL CUSTOMER SERVICE!!!!
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Review
#978193 Review #978193 is a subjective opinion of poster.
Pros
  • Got 10 right - delivered them all okay
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • Package Delay
  • Packages