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1.0
Details
I am extremely unhappy with UPS and it's so sad because it is my first experience with UPS. Okay so someone sent me a package from Texas on a Saturday which was to be delivered the Wednesday after. When I did not receive this package on Wednesday, I decided to track...
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1 comment
Anonymous
#1283646

First off, I'm sorry that you had a bad experience with shipping your package. Here's a few things to keep in mind before pinning this unfortunate incident on UPS.

No UPS centers are open to the public on Saturdays, so if the person who sent you the package did so on a Saturday, they did not do it through UPS directly. They probably did it through a third-party company who offers UPS services, who then took down the shipping address incorrectly and shipped it. When a wrong address is entered into the UPS system, they will often still try to deliver it to a corrected address, which is probably what happened on Thursday.

Next, when you changed the address on Friday, they trucks were already routed and loaded for the day, so the change would take effect on the next business day, which is Monday.

Your package was probably removed from the truck and/or put on hold as soon as your address change was received, but it's not as simple as just sending out a driver to deliver it. All the trucks leave the center at around 9 AM, at the latest, and don't come back until they have finished their routes, which is sometimes as late as 10 PM, depending on the season and the workload.

Review
#1002646 Review #1002646 is a subjective opinion of poster.
Pros
  • I was able to speak to someone quickly
Cons
  • Delivery lies
  • Nobody takes responsibility
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Very Late Delivery

UPS doesn't accept packages at their own customer counters!

1.0
Details
UPS was founded originally as the most economical and efficient option to pickup and deliver packages. As a former employee, I understood it's primary mission to service the packages as both a pre-loader and driver and to do it with a smile like the customer is actually important. Well things sure have changed for the worst since I worked for the company from 1987 - 2002. First, let me be blunt, I detest this company to the fiber of my being. I will never do business with them if it can be avoided. Here is my story. I had an over-sized package weighing 49 lbs (it was a mostly disassembled office chair) to drop off with a prepaid label and searched online for the nearest UPS Customer Center. BTW, all UPS hubs have these unless things have changed over the last 15 years. OK, great there is one about 5 minutes away from my home in the Independence area off of 170 in the northwest region of Dallas, TX. This is the online locator information: UPS Customer Center UPS C/C -INDEPENDENCE HUB 13700 INDEPENDENCE PKWY, FORT WORTH, TX, 76177-4002 Tel: 8174907302 Latest drop off:Ground: 8:00 PM | Air: 8:00 PM I load up the package in the trunk of my car and of course its sticking way out. I get there and the attendant tells me they are not accepting packages here. I said, really, isn't this a customer counter? She says yes it is but we can't accept packages here. I said and why didn't it say that online? She had no answer. It has been like this since 2014. Apparently the customer counter area is under construction. Now, go back up or check online yourself and notice it DOES NOT say packages are not being here. OK, what angered me is a company as big as UPS should have said online package drop off is temporarily suspended at this location until further notice. Had I seen that I would have bypassed and gone to the nearest UPS store which BTW is 20-30 minutes away from my home. I wan't about to go there without verifying they would accept, so I had to go back home, call the UPS store to find out if they would accept it. They told me it was too large and I would need to drop at Dallas Fort Worth Airport main hub. OK, this is completely unacceptable so you can only imagine I am furious by now. I convinced the guy that it is not beyond the limits of over-sized packages at least it wasn't when I used to work for them. I drove to the UPS store and they almost didn't accept it. After telling them the gentleman I talked to on the phone said it could be accepted and the fact that the Alliance UPS hub wouldn't accept it they took pity on me. Folks, when I worked for these people they treated you like you were a number. It is obvious that customers are treated the same. Stay away from this company at all costs. Use FedEx ground or air. Horrible company to do business with.
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Review
#1002038 Review #1002038 is a subjective opinion of poster.
Cons
  • Thoroughly unpleasant
Reason of review
Poor customer service
Preferred solution
Is to avoid using UPS and use their competitors.
1.2
Details
Wrost company I have even seen! They don't call the door or knock the door! They just leave a note on my *** door . I have been waiting this package over a week ,it suppose be here 24! I have been sitting behind the door 3 *** days ! No Email No phone call ,has nothing...
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1 comment
Anonymous
#1281077

Same exact thing happened to me today,and the worst part is paid for express shipment and now I have to wait till monday

Review
#1001075 Review #1001075 is a subjective opinion of poster.
Reason of review
Poor customer service

Special handling and insurance has no meaning for UPS

1.0
Details
I wanted to ship a keyboard through UPS, so bought a packaging box from UPS store, packed it in bubble wrap and packed it securely for delivery to my grand daughter. They charged me for special handling(put "Fragile" sticker on it) because of the size and its contents; also charged me for its declared value of $1500. Lo and behold it was damaged on the way, so when my grand daughter opened it, there were loose screws in the box, couple of keys were broken and when plugged in, it did not work. I complained to UPS and demanded the insurance compensation. They had a third party outsourced firm get in touch with me. The company could not be bothered to come and inspect. Instead they asked me to send pictures of the damaged item, which I did. After receiving them, they denied the claim. When I contacted UPS to question their denial, the rep told me that the item was not packed according to their specs and the fact that we charge you for special handling and ask you to declare the value( for which there is a separate charge) is only for informational purpose; it does not mean it is insured.When I questioned about how they could determine that it was not packed properly (also that too only from pictures), the guy said that I should have consulted their website about packaging instructions. To that I replied, the receiving agent did not question who packed it, how was it packed, did I check their website to meet packing requirements? Nothing. Just took in the shipment and various charges. All this was even more necessary because when she asked me for its value and charged me extra for that, in addition to the regular shipping and special handling charge, I had every reason to believe that it is insured. I was told that if I wanted to challenge the denial I should get the UPS store I shipped from file a claim. The store filed the claim which was again denied. So all in all, UPS not only misrepresents what they are charging for, their agents do not provide information or advise customers to consult their website for their their specifications and requirements for packing items for shipment. Above all, the additional charges are misrepresented as coverage for damages enroute, when in fact, based on their denial, they are not. The fact that UPS mishandles packages including the ones marked "Fragile" was caught on camera and broadcast on ABC World News in its prime time evening news on December 18, 2016. This gives a real cause for concern on how UPS packages are handled and in the case in point, there is every reason believe that the package did not get the care and proper handling it deserved especially when you see screws lying around loose within the packaging.
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Review
#1000570 Review #1000570 is a subjective opinion of poster.
Service
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Full refund
Tags
  • UPS bad service supervisor
  • UPS Incompetance
  • customer experience

UPS in Edmonton, Alberta - Didn't deliver

Got a message stating the customer was not available at the door. In fact I was sitting by the door ALL DAY. Now I have to wait for the package to be processed at the store so I can go pick it up. I've been waiting for this important package all day and know for a fact that no one came to the door. Didn't even attempt to deliver and no note at the so called door they went to. Not the first time that this has happened. I'm going to strongly recommend that the company I am dealing with changes the courier service that they use.
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Review
#1000545 Review #1000545 is a subjective opinion of poster.
Cons
  • Problem happens repeatedly without correction
  • Shipping address
Reason of review
Problem with delivery

UPS - No white people please

3.8
Details
The UPS store at 2472 Broadway, NYS hates white people. I tried to transact a minor shipment three times, on three different dates and find the same result. On line in front of me, anyone who happens to be black, gets warm, friendly, good service and....free stuff (i.e. packing tape). I, and other white folk must buy new packing materials no matter how appropriate our package. Claude, the manager, leads the pack on discrimination. I know what you are thinking "now you know how we feel cracker!". Yes, Okay, but it's still WRONG, no matter who does it! Give it a try, especially if you want to see racism in action; just don't support them, we must not positively reinforce any such behavior. Shame on you racist franchise.
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2 comments
Anonymous
#1357747

Racism should never be tolerated. call the number and report them

Anonymous
#1278791

The UPS at (300 coxwell Ave, Toronto) was rude and told me to leave the store. He refused to give me my package.

He cannot speak English and yet he made me bring my Canadian passport. I gave him my Canadian Passport and a valid address(letter from CRA)and he still refused to hand over my parcel.

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Review
#999855 Review #999855 is a subjective opinion of poster.
Pros
  • In general they are a fine company
Cons
  • This store
Reason of review
discrimination
Tags
  • Discrimination Against Customers
  • 2472 Broadway
  • Ny 10025

Ups Delivery Service Review

I dont need many words to describe UPS only one is enough.....Useless.
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Review
#999491 Review #999491 is a subjective opinion of poster.
Reason of review
Bad quality
On Dec 23, 2016 a UPS driver delivered a package for us, on his way out his jacket pocket caught the patio door *** and ripped it off the patio door. He did not say anything to us about the damage, but when we went to the patio we discovered that it had been broken. I...
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2 comments
Anonymous
#1278528

Why are you complaining to strangers on the Internet who have no means to help you out?

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Review
#999489 Review #999489 is a subjective opinion of poster.
Back in December I went into the UPS Store to drop off my package to send in my Iphone 6s to apple due to a battery recall. Keep in mind Apple and UPS are affiliated. Also the worker I handed it to apparently has been there for a couple years as well. I have never sent...
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1 comment
h.kitchener
#1277720

The fault lies with the employee who stole your phone, not UPS or Apple. The employee will be held accountable for her actions but I fail to see what you want anyone else to do.

Your option is to file a claim with your homeowner's or renters insurance if you are covered for loses like this. You will need to file a police report for stolen property, etc.

I assume, as a responsible citizen, you do have this necessary type of insurance. By the way, there is a difference between "there" and "their."

Review
#998911 Review #998911 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups - Delivery Service Review

UPS delivered wrong package to our house then came banging on our door like the police and was extremely rude to us for HIS mistake. We had just gotten home and had intentions of returning the package to our neighbors. As we have been doing every time UPS makes this mistake.
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1 comment
PostalUPS67
#1279302

You do realize this is a UPS Store forum, not UPS? Get real.

UPS is not the UPS Store, they are independently franchised. Your complaint is with UPS, not the store! Do your research instead of just randomly going to the first thing that say's UPS!

Don't be lazy! 'Nuff said!

Review
#998615 Review #998615 is a subjective opinion of poster.
Reason of review
Poor customer service