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1.1
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Ups - Claim Review
Ups - Claim Review
UPS steer clear! Sold a rare gas station base on eBay & shipped out @ the local UPS Store. The item I sold weighed 73 pounds, paid for 600- worth of insurance for the price I sold on eBay- one week later the customer recieved a pack age weighing approx 4 pounds-...
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3 comments
Anonymous
#1357743

your at fault not ups. only idiots wrap items that big in saran wrap and send it that why.

if u wanna sell and ship something do it right. get the CORRECT packing materials and wrap them up tight and neat. use bubble wrap.

common sense. use it

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Review
#1023360 Review #1023360 is a subjective opinion of poster.
Service
Reason of review
Poor customer service

UPS - Poor Service

1.5
Details
UPS has been delivering to our RV Park for 15+ years. All of a sudden they are not finding us because they do not have an apartment number. They said they came by twice on Friday, March 17. We were here, at our business, all day. They did not come by with our package; however, the driver did make note that he came by at 2:31pm and again at 7:11pm and couldn't find the apartment number. There are no apartments here. Why, all of a sudden is there a problem finding us. And if they are unsure where the package should be delivered, why don't they use a little common sense and check at the office? *** Poor Service.
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Review
#1023127 Review #1023127 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
2.5
Details
We had a time-sensitive package (photo-books) for our girls in South Korea. We placed the order with Shutterfly.com and got UPS 2nd day AIR delivery. We closely watched the progress of our package her to Las Vegas and then THE LIES BEGAN!!! The UPS tracking says that...
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1 comment
Anonymous
#1308538

They are the worse,that is all I have to the USPS is sooo much betteer

Review
#1022384 Review #1022384 is a subjective opinion of poster.
Cons
  • Receiving obviously incorrect information
Reason of review
Problem with delivery
Loss
$450
Preferred solution
Let the company propose a solution
Tags
  • Horrible Perfomance

Continuous Delay - multiple emergencies claimed by UPS

1.0
Details
We had one day of very bad weather (Tuesday)....I was expecting a very critical document that needed to be notarized and returned ASAP. It was rescheduled for the next day (Wednesday), they claimed an emergency at 6pm on Wednesday after I waited the whole day but and I had to go out of town the next day. They rescheduled for the day after I was out of town (Friday). I waited home all day for a delivery .... at 10pm the site said they had an emergency again. this is now 3 days after the target delivery. of course they don't work on the weekend...great UNION they have. Now I'm going out of town again after 2pm on Monday.....I paid $8 to have a guaranteed delivery time on Monday from noon till 2pm....what do you think the changes are they show up???? What is my recourse if they don't...get my $8 back they have no penalty....if they don't deliver... UPS is such a bad company I don't understand how they stay in business....FedEx is so much better....
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2 comments
Anonymous
#1305124

If FedEx is so much better why did you go with UPS?

Anonymous
#1305409
@Anonymous

Stupidity

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Review
#1022244 Review #1022244 is a subjective opinion of poster.
Cons
  • Delivery service and update status
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

UPS - Slowest service ever

1.0
Details
Anytime ups receives my packages ....if it's on a Friday they say it's out on delivery this will make at least the the 8 th or 9th time never get it till the the next week following Monday ..why why why.i just don't get it that's why I don't use there service u can't go and pick it up ?why because they are closed on sat unlike the post office or fed ex....so so tired of this I need my parts it's only been a week or more only coming from n.c. I live in n.y...wtf.and it ain't the snow storm. Thanks for putting my job on hold over the weekend once again
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Review
#1022197 Review #1022197 is a subjective opinion of poster.
Cons
  • Lied about delivering parcel
  • Too slow
Reason of review
Problem with delivery
Loss
$45
Preferred solution
Full refund
1.2
Details
Ups - Next Day Delivery Service Review
Ups - Next Day Delivery Service Review
Ups - Next Day Delivery Service Review
Such an inhumane unprofessional setvice. I used UPS to srnd a very important official and confidential letter. A simple one page document and it arrived ripped (torn), with a torn envelope all across the length of the document inside a torn dirty stitched plastic...
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Review
#1022127 Review #1022127 is a subjective opinion of poster.
Reason of review
Bad quality

UPS access point delivery ????

Well now I have heard everything but who gave UPS the right to redirect a shipment, without authorization, to Access Point locations where the person to whom the label is addressed has to endure the inconvenience of having their delivery delayed plus having to get to the UPS access point location-turn over their first born to get their package, and wonder why the driver did not leave the package in the first place?? If UPS is paying for shipping then they can do whatever they want with the packages but as long as I, the shipper, am paying for shipping and my customer is paying ME to have their package delivered to them at their residence-I WANT TO SUBMIT A FORMAL COMPLAINT AS THIS IS NOT WHAT I SIGNED UP FOR WITH UPS What do the drivers do and what are the parameters for the driver feeling that the package cannot be left of that their safety is at risk?? Why don't they just do away with residential deliveries because a driver may be afraid of doorknobs or something and just ship every package to the Access Point Locations and then everyone will know where there package is. I am really upset.
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Review
#1022101 Review #1022101 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups 3 Day Select Delivery Service Review

1.0
Details
I ordered a package and I even paid extra so I could get a 3 days deliver. I never got my package and when I called and asked they told me they delivered it to the wrong building and asked me to go to the building where they delivered it. I paid for a service that I did not get plus, I clearly wrote my building # and they just delivered to another building. They SUCK
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Review
#1022097 Review #1022097 is a subjective opinion of poster.
Reason of review
Bad quality

Ups - Customer Care Review

2.3
Details
There is NO communication between customer service, broker & delivery personnels. Despite paying the COD charges online 72hrs ago, still received notice frm driver today that COD is due. Spoke to 3 customer service rep within past 3 days, all claimed to have updated the COD charges. I even pasted the email receipt of my COD charges payment on the front door - still, no delivery was made because drive still believes I have not paid and will attempt a final attempt next week. Very frustrating. For a big company, they should invest in some better way of communicating between everyone in their department. Otherwise this is simply idiotic.
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Review
#1022027 Review #1022027 is a subjective opinion of poster.
Reason of review
Problem with delivery

Shipped item insured via UPS. Arrived damaged at destination. Company refuses to honor claim.

2.3
Details

Update by user Apr 24, 2017

04/24/17

Got a comment on my claim that is posted on Peopleclaim which recommended that I file a complaint with my state's Attorney General and Insurance Controller because UPS apparently purports to offer insurance but they actually do not nor do they have any intention of honoring the claims when something goes wrong.

The Internet seems to be rife with negative comments on this practice and it seems to be far past time for such practices to stop. I filed a formal complaint with both state offices today and am awaiting a response but I thought I would reach out here as well.

Update by user Apr 15, 2017

Still no word from the company. I informed the BBB of their last response and my actions.

I have filed a claim on Peopleclaim in the interim and the claim has just gone public. I must say this runaround has put me completely off ever shipping with this company again.

Update by user Apr 05, 2017

04/03/17 Received call from UPS and they stand with the original belief that since the external package was not damaged, it is "not their problem". I'm afraid this is completely unacceptable and a slip-shod way of doing business.

There was no place that I saw which stated that "claims will be honored only if the outer package is damaged". I have a person who has waited over a month an a half for a refund and I do not have the money to refund. That was the entire point of insuring and I must say that if they did in fact have a disclaimer stating that "only packaged visibly damaged will have their claims honored" somewhere on their website then their custom will diminish significantly. Also, I am not the only person who has had fragile items damaged by this company.

I have read some of the reviews on this site and there is one person in NY who has a complaint similar to mine and they are taking the company to court. Plus, if one looks at the amount of negative comments pertaining service on this site as well as Consumer Reports, one gets the sense that although UPS claims to be dedicated to their service and consumers, this is clearly not the case.

Update by user Mar 25, 2017

3/25

Finally received a call from a UPS representative after nearly a month. I explained the situation all over again and she asked if the outer package was damaged.

I replied no and she said that in all her years of experience, the people who honor claims do not do so where there is no external package damage.

I find this to be an extremely casual attitude for a company to have. Damage may occur on the inside without any damage to the outer packaging. Cardboard has a bit of give and it is not necessary for an outer package to sustain damage while the inside is broken to bits.

What if the medical profession took this attitude? Many diseases and injuries would go untreated because of no "external damage".

There are many other industries which would fail if people took a look only at the outside. Certainly industries such as insurance agencies would prosper because they would not have to honor the claims for various internal damages (be it physical, structural, or medical) but they would lose money in the long run because the public would lose faith in their services.

If this is what UPS wants then I say continue on because in the long run the company will fail and perhaps another company will emerge who will actually take the responsibility for the hazards of their profession. As I have stated in the initial review, I took all steps necessary to protect the object.

I shipped it out better than I received it yet it arrived at its destination damaged and I get this "Since there was no external damage it isn't our fault" attitude.

Let me just say this: Take the previous attitude and quantify it to all the other insurance avenues and see how you feel when you have a legitimate claim or issue and it gets tossed aside like an empty carton. This is NOT how a company gains consumers or repeat customers.

Update by user Mar 18, 2017

3/18/17

I received a response from my complaint with the BBB. UPS asked for my information again.

I provided them the tracking information and I failed to provide a contact number. If this gets to anyone handling my issue within the company, I have provided the information here. The BBB page did not allow me to go back in and edit my response.

However, I do not understand why it is so difficult to honor my damage claim. I mean, if it wasn't packed properly in the first place (which indeed it was), UPS wouldn't have shipped it.

It is now nearly a month since the incident happened and all I want to do is refund the poor person who had the misfortune of opening the box up and discovering the rare item ordered was cracked.

Based on the general comments on Consumer Affairs, I do not see how the company has such a high rating with the BBB and other places.

Apparently my experience is not uncommon. I must say, that I have had no issue when I have been on the receiving end (for the most part) but as this has been my first experience as a shipper, I am going to be extremely hesitant to try such a venture again.

Original review posted by user Mar 16, 2017

I was forced to sell a limited-run statue (only 2500 in existence) to get rent money. I found a buyer in a collector's group on Facebook and we discussed price and shipping options. The price agreed was $400 and the buyer wanted to ship via UPS. I went to UPS and created a shipping account just for this purpose. I insured the product for $450 to cover the shipping cost which at that time I was unsure of. It was shipped out Feb. 6th. I passed the tracking information on to the buyer via Facebook on the 7th. On Feb. 10th, the buyer informed me of the item's arrival and the breakage due to its journey. He submitted pictures of the breakage and I filed an insurance claim and instructed the buyer to repack it so UPS could pick it up and inspect it. They did so on Feb 15th. I received a denial for the claim due to "improper packing" on Feb. 17th. Which, if the package was packed as they say, "improper", it wouldn't have been shipped to begin with. According to the buyer (and this is copied from our Facebook conversation: "It all looked like it happened in transit based on how you packed it. I noticed the strategic styrofoam for all the pieces, so I'd definitely doubt it left you in the condition it arrived." Which indeed it didn't. The statue was encased in a die-cut foam container which was inside the product box. The product box had four pieced of Styrofoam around each corner on the top and bottom. I placed a large piece of packing paper between the product box and the shipping box then taped all sides of the box (top and bottom) with packing tape five or six times. There was also a faded "Fragile" sticker on the box. The color of the sticker was faded but the word could still be seen. According to the buyer, when it reached its destination: "one big thing was all the tape that was torn open when it arrived, only one corner was still taped shut." This was definitely not how I had sent it. I tend to overdo my taping just to ensure that the box does not pop open. In light of these circumstances, I cannot see how I could have packed the item more properly. I have also filed complaints on other sites such as Complaints List and I have filed a formal claim on Peopleclaim and the BBB and have yet to receive word from the company which to me seems extremely unprofessional. I have images of what it looked like before and after the shipping plus I have the entire Facebook conversation with the buyer saved. I just want to be compensated for the damage. That does not seem to be too much to ask for.
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2 comments
Anonymous
#1308254

The only time I use UPS, is if the product is something they cannot damage. I have even had boxes of film with foot prints all over it. This is a very unprofessional company; and does not care about the quality of their service.

icenectar
#1308359
@Dan Richards

I personally did not want to use UPS but the recipient requested that I did. But look at the end result. It would have been safer for me to transport it myself to the destination had I the time to do so.

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Review
#1021749 Review #1021749 is a subjective opinion of poster.
Cons
  • Package was not handled with care
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Full refund
Tags
  • Damage
  • Poor Handling
  • Breakage